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SharePoint Online and Microsoft 365 Apps Customization — Branding & Look-and-Feel

IT Partner customizes the look and feel of Microsoft cloud services using the client’s corporate colors and symbols. This service is for organizations using Microsoft 365 services and can include customization for SharePoint Online, Teams, Outlook on the web, and other services.

Timeline 7 daysService owner Roman SotnikOffice 365microsoft 365

What this engagement is

IT Partner gathers the client’s customization requirements, such as stylistic design, logos and other images, color scheme, or design layout, and implements them in the appropriate Microsoft cloud services. The service can help customize SharePoint Online, Teams, Outlook on the web, and other services using the client’s corporate colors and symbols.

Success criteria

01The look and feel of the services satisfies the client's request, considering the capabilities and limitations of the appropriate services.

What you receive

Customization of services in accordance with the data obtained from the client.
Customized look and feel for the appropriate Microsoft cloud services based on the client’s requested stylistic design, logos and other images, color scheme, or design layout.

How the work unfolds

Kickoff meeting

Start the engagement.

Obtaining information and requirements

Obtain information from the client, such as requirements for the stylistic design, logos and other images, color scheme, or design layout.

Customization of the look and feel of Microsoft Cloud services

Customize the look and feel of Microsoft Cloud services in accordance with the data obtained.

Prerequisites

Any Microsoft 365 services.

Who does what

IT Partner

  • Obtain information from the client, such as requirements for the stylistic design, logos and other images, color scheme, or design layout
  • Customize services in accordance with the data obtained

Your team

  • Coordinate Client resources and staff schedules
  • Provide the necessary information for project implementation
  • Provide a dedicated point of contact responsible for working with IT Partner
  • Coordinate any outside vendor resources and schedules
  • Review and approve engagement deliverables in a timely manner

What's not included

Creation of a new corporate brand identity, logo, icon set, photography, illustration, or other original graphic design assets unless explicitly added to scope.
Custom application development, SharePoint Framework (SPFx) development, custom Teams apps, bots, connectors, web parts, or workflow automation beyond standard Microsoft 365 branding and look-and-feel configuration.
Content migration, site restructuring, information architecture redesign, intranet build-out, document library redesign, or SharePoint site development beyond the agreed branding/customization scope.
Microsoft 365 licensing purchases, tenant subscription changes, third-party product licensing, or paid add-ons unless handled under a separate commercial agreement.
Deep security, compliance, identity, governance, conditional access, retention, DLP, eDiscovery, or Exchange/Teams policy redesign work unrelated to branding.
Unsupported modifications to Microsoft 365 services, including changes that require unsupported scripting, classic SharePoint master page customization, or changes that Microsoft may overwrite or block.
End-user training, adoption campaigns, communications planning, or formal change-management services unless separately scoped.
Ongoing administration, monitoring, managed services, post-project support, or future rework caused by client branding changes, Microsoft service changes, or new requirements after approval.

Limitations & technical notes

!The plan may vary depending on your needs.
!Success depends on the capabilities and limitations of the appropriate services.

Frequently asked questions

What is included in the SharePoint Online and Microsoft 365 Apps Customization service?

IT Partner customizes the look and feel of selected Microsoft cloud services using your corporate colors, logos, images, stylistic design, and layout requirements. The service can cover SharePoint Online, Microsoft Teams, Outlook on the web, and other Microsoft 365 services, within what each service's branding options support.

Which Microsoft 365 services can IT Partner customize under this service?

The service can customize SharePoint Online, Microsoft Teams, Outlook on the web, and other Microsoft cloud services. The exact list is confirmed during requirements gathering, because customization options depend on the capabilities and limitations of each Microsoft 365 service.

How long does the SharePoint Online and Microsoft 365 Apps Customization service take?

The plan may vary depending on the client’s needs, the number of services involved, and the completeness of the branding requirements provided to IT Partner.

How is this service priced?

The service is billed at $175 per hour. The final cost depends on the number of services and the amount of customization requested, and IT Partner confirms the expected effort in writing before work begins.

What happens during the customization engagement?

The engagement starts with a kickoff meeting, followed by requirements gathering from the client. IT Partner then customizes the look and feel of the appropriate Microsoft cloud services based on the provided stylistic design, logos, images, color scheme, or layout requirements.

What information does the client need to provide before customization starts?

The client should provide the necessary branding and design information, such as corporate colors, logos, other images, stylistic design preferences, color schemes, and layout requirements. Providing complete information is important because IT Partner customizes the services in accordance with the data obtained from the client.

What are the prerequisites for using this service?

The stated prerequisite is that the organization uses Microsoft 365 services. The specific customization work depends on which Microsoft 365 services are in use and what each service supports.

Is custom graphic design or brand identity creation included?

No. Creating a new corporate brand identity, logo, icon set, or other original graphic design assets is not included unless explicitly added to scope. You provide the existing brand assets — logos, images, and color schemes — and IT Partner applies them to the selected Microsoft 365 services.

Are there any out-of-scope or additional-cost items?

Yes. Out-of-scope items include new brand asset creation, custom development such as SPFx web parts or Teams apps, content migration and site restructuring, licensing purchases, security and compliance work unrelated to branding, unsupported modifications, end-user training, and ongoing administration after the project. These can be quoted separately if needed.

Will this service require downtime or disrupt users?

No downtime is expected. Look-and-feel customization uses supported Microsoft 365 administration settings and does not take services offline. Visible changes appear to users as they are applied, so timing can be coordinated with your team.

Can IT Partner guarantee that Microsoft 365 will exactly match our corporate design?

IT Partner will customize the look and feel according to the client’s request, but the result depends on the capabilities and limitations of the relevant Microsoft 365 services. An exact match to every corporate design element should not be assumed unless IT Partner confirms it is supported for the selected services.

Is this service only for SharePoint Online, or can it include broader Microsoft 365 branding?

No. Although the title highlights SharePoint Online and Microsoft 365 Apps, the scope can include SharePoint Online, Teams, Outlook on the web, and other Microsoft cloud services. The exact scope is defined during requirements gathering so IT Partner can implement the appropriate look-and-feel changes.

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$175 per hour
7 days
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