SharePoint Engineer as a Service — Managed SharePoint Support
SharePoint Engineer as a Service provides ongoing SharePoint engineering support for SharePoint Online and on-premises environments, billed at $175 per hour. IT Partner handles day-to-day support, site creation and maintenance based on available templates, end-user assistance, quick trouble-ticket resolution, regular site backups, integrated monitoring and management, technical and service pack updates as they become available, and disaster recovery support for business service continuity.
What this engagement is
This service provides managed services and support to help customers maximize and leverage new and existing SharePoint environments. The objective is to cover your SharePoint Online or on-premises engineering tasks — supplementing your team or acting as your SharePoint engineer, billed by the hour.
Success criteria
What you receive
How the work unfolds
Confirm the SharePoint environment, support objectives, recurring support model, key contacts, escalation path, and any priority sites, workloads, or business processes that require special attention.
Complete onboarding and access setup, including required administrative permissions, remote access for on-premises systems if applicable, monitoring access, ticket intake process, and documentation locations.
Perform an initial environment review covering SharePoint Online or on-premises farm/site structure, key configuration items, backup approach, monitoring status, update posture, known issues, and current support backlog.
Establish the operating cadence for recurring service delivery, including ticket triage, routine site maintenance, backup and restore validation expectations, monitoring review, change coordination, and reporting or status check-ins as agreed.
Deliver ongoing SharePoint engineering support, including day-to-day support requests, site creation and maintenance from available templates, end user assistance, issue remediation, update coordination, monitoring response, and continuity-related activities within the agreed scope.
Review service activity periodically with the client point of contact to confirm completed work, open risks, recurring issues, improvement opportunities, upcoming changes, and any items that may require a separate project or additional-cost scope.
Prerequisites
Who does what
IT Partner
- Day-to-day SharePoint support
- Creation and maintenance of sites based on available templates
- End user support for usage of existing SharePoint functionality
- End user support for usage of SharePoint features for new business needs
- Quick resolution of trouble tickets
- Regular backups of sites
- Integrated monitoring and management
- Technical and service pack updates as they become available
- Disaster recovery and ensuring business service continuity
Your team
- Provide a dedicated point of contact responsible for working with IT Partner and coordinate any outside vendor resources and schedules
- Configure all networking equipment, such as load balancers, routers, firewalls, and switches
- Provide access to physical and virtual servers and/or systems and services, as needed
- Provide remote and/or physical access to facility and systems required to complete work
What's not included
Frequently asked questions
What is SharePoint Engineer as a Service?
SharePoint Engineer as a Service is a recurring managed service for organizations that need ongoing support for SharePoint Online or on-premises SharePoint engineering tasks. IT Partner provides day-to-day SharePoint support, site creation and maintenance, end user support, trouble ticket resolution, backups, monitoring, updates when available, and disaster recovery support for business service continuity.
Who is this SharePoint service best suited for?
This service is best suited for organizations that already use SharePoint Online or an on-premises SharePoint environment and need recurring engineering support. It helps customers maximize and maintain new or existing SharePoint environments without treating support as a one-time project.
What is included in SharePoint Engineer as a Service?
The service includes day-to-day SharePoint support, creation and maintenance of sites based on available templates, end user support for existing SharePoint functionality, support for SharePoint features needed by the business, quick resolution of trouble tickets, regular site backups, integrated monitoring and management, technical and service pack updates when available, and disaster recovery support to help ensure business service continuity.
What is not included in this SharePoint managed service?
Training of customer teams, desktop software settings, and issues not directly related to SharePoint are not included. Those items are outside the stated service scope, so they should be handled separately or confirmed with IT Partner if additional assistance is needed.
Can IT Partner create new SharePoint sites as part of the service?
Yes. IT Partner can create and maintain SharePoint sites based on available templates as part of the service. Custom site designs, custom development, or work beyond available templates is not stated in the scope and should be confirmed before assuming it is included.
Does this service include SharePoint backups?
Yes. Regular backups of SharePoint sites are included in the service deliverables. The exact backup frequency, retention period, restore process, and platform-specific details are not specified in the service description, so those should be confirmed with IT Partner.
Does IT Partner provide monitoring and management for SharePoint?
Yes. Integrated monitoring and management are included as part of the recurring SharePoint Engineer as a Service offering. The specific monitoring tools, alert thresholds, and reporting cadence are not defined in the published scope and should be agreed with IT Partner.
Does the service include disaster recovery and business continuity support?
Yes. Disaster recovery and ensuring business service continuity are included deliverables. The exact recovery procedures, recovery time expectations, and recovery point expectations are not stated, so those should be confirmed with IT Partner for the specific SharePoint environment.
How quickly will SharePoint trouble tickets be resolved?
Trouble tickets are handled with quick resolution as a stated goal. Specific response targets, support hours, prioritization rules, and escalation paths are agreed with IT Partner during onboarding so expectations are set before recurring support begins.
What responsibilities remain with the client?
The client must provide a dedicated point of contact, coordinate outside vendor resources and schedules, configure networking equipment such as load balancers, routers, firewalls, and switches, and provide access to required physical or virtual servers, systems, services, facilities, or environments. These responsibilities are important because IT Partner needs access and coordination to complete SharePoint support work.
Are there prerequisites for starting the service?
Yes. An existing SharePoint Online tenant or on-premises environment, appropriate administrative access, a dedicated client point of contact, and agreed ticket intake and communication channels are required. Current documentation such as site inventory and backup procedures helps but can be built up during onboarding — the full list is in the prerequisites section of this page.
How long does SharePoint Engineer as a Service last?
The service is ongoing rather than a fixed-length project, and it is billed at $175 per hour. The operating cadence is agreed during onboarding, and the engagement can be adjusted as your SharePoint needs change.
How is SharePoint Engineer as a Service priced?
SharePoint Engineer as a Service is priced at $175 per hour.