SharePoint Engineer as a Service
category by product: SharePoint Onlinecategory by type: Managed Services
- Duration: ;
- Price: ;
- SKU: ITPWW120IMPOT;
We offer a variety of managed services and support to enable our customers to maximize/leverage new & existing SharePoint environments.
Our objective is to support your SharePoint Online or on-premises engineers tasks.
IT Partner responsibilities
- Day to Day SharePoint Support
- Creation and maintenance of sites based on available templates
- End user support for usage of existing SharePoint functionality
- End user support for usage of SharePoint features for new business needs
- Trouble tickets and Quick Resolution
- Regular backups of sites
- Integrated Monitoring and Management
- Technical and Services Pack Updates on availability
- Disaster Recovery and Ensure Business Service Continuity
Client responsibilities
- Provide a dedicated point of contact responsible for working with IT Partner and coordinate any outside vendor resources and schedules
- Configure all networking equipment such as load balancers, routers, firewalls, and switches
- Provide access to physical and virtual servers and/or systems and services, as needed. Provide remote and/or physical access to facility and systems required to complete work
Out of the scope of this project (additional cost items)
- Training of customer team
- Desktop software settings
- Any issues not related directly to SharePoint