SharePoint Engineer as a Service — Managed SharePoint Support

SharePoint Engineer as a Service is a recurring managed service for organizations that need ongoing support for SharePoint Online or on-premises SharePoint engineering tasks. IT Partner provides day-to-day SharePoint support, site creation and maintenance, end user support, trouble ticket resolution, backups, monitoring, updates when available, and disaster recovery support for business service continuity.

This service is best suited for organizations that already use SharePoint Online or an on-premises SharePoint environment and need recurring engineering support. It helps customers maximize and maintain new or existing SharePoint environments without treating support as a one-time project.

Yes. The stated objective of the service is to support SharePoint Online or on-premises SharePoint engineer tasks, so it can apply to either type of SharePoint environment within the agreed scope.

The service includes day-to-day SharePoint support, creation and maintenance of sites based on available templates, end user support for existing SharePoint functionality, support for SharePoint features needed by the business, quick resolution of trouble tickets, regular site backups, integrated monitoring and management, technical and service pack updates when available, and disaster recovery support to help ensure business service continuity.

Training of customer teams, desktop software settings, and issues not directly related to SharePoint are not included. Those items are outside the stated service scope, so they should be handled separately or confirmed with IT Partner if additional assistance is needed.

Yes. IT Partner can create and maintain SharePoint sites based on available templates as part of the service. Custom site designs, custom development, or work beyond available templates is not stated in the scope and should be confirmed before assuming it is included.

Yes. The service includes end user support for usage of existing SharePoint functionality and for using SharePoint features to address new business needs. It does not include formal training of customer teams, because training is specifically listed as not included.

Yes. Regular backups of SharePoint sites are included in the service deliverables. The exact backup frequency, retention period, restore process, and platform-specific details are not specified in the service description, so those should be confirmed with IT Partner.

Yes. Integrated monitoring and management are included as part of the recurring SharePoint Engineer as a Service offering. The specific monitoring tools, alert thresholds, and reporting cadence are not defined in the published scope and should be agreed with IT Partner.

Yes. Disaster recovery and ensuring business service continuity are included deliverables. The exact recovery procedures, recovery time expectations, and recovery point expectations are not stated, so those should be confirmed with IT Partner for the specific SharePoint environment.

Yes. Technical updates and service pack updates are included when available. The scope does not specify a fixed patching schedule or maintenance window, so update timing and change management details should be coordinated with IT Partner.

The service includes quick resolution of trouble tickets, but the published scope does not define specific response times, resolution times, or SLA tiers. A prospective buyer should confirm expected support hours, prioritization rules, and escalation paths with IT Partner before purchase.

IT Partner is responsible for the SharePoint support activities listed in the service scope, including day-to-day support, site creation and maintenance from available templates, end user SharePoint assistance, ticket resolution, backups, monitoring and management, updates when available, and disaster recovery/business continuity support. These responsibilities apply to SharePoint-related work within the agreed service scope.

The client must provide a dedicated point of contact, coordinate outside vendor resources and schedules, configure networking equipment such as load balancers, routers, firewalls, and switches, and provide access to required physical or virtual servers, systems, services, facilities, or environments. These responsibilities are important because IT Partner needs access and coordination to complete SharePoint support work.

The service description does not list separate prerequisites, but it does identify client responsibilities that are needed for service delivery. At minimum, the client should be prepared to provide a point of contact, required system access, facility or remote access as needed, and networking configuration support.

Because this is a recurring managed service, the engagement focuses on ongoing SharePoint operational support rather than a fixed implementation plan. IT Partner performs in-scope activities such as support, site maintenance, end user assistance, ticket resolution, backups, monitoring, updates when available, and disaster recovery continuity work as needs arise.

The service duration is recurring. It is not described as a fixed-length project, so the operating cadence, start process, renewal, cancellation, or offboarding details should be confirmed with IT Partner.

SharePoint Engineer as a Service is priced at $175 per hour. The service SKU is ITPWW120IMPOT, and buyers should confirm billing increments, estimated monthly usage, and any approval process for hours with IT Partner.

Routine support, monitoring, and user assistance may not require downtime, but the service description does not specify downtime expectations for updates, restores, or disaster recovery work. Any activity that could affect users should be planned with IT Partner, especially for on-premises environments or maintenance requiring system access.

The listed service manager is Mike Mackey. Prospective buyers can reference the service title, SharePoint Engineer as a Service, and SKU ITPWW120IMPOT when discussing scope, pricing, and operating details with IT Partner.