Field Service delivers intelligent, world class field service. Dynamics 365 helps organizations move to proactive and predictive service models by combining Field Service and Azure IoT to automate remote troubleshooting, so a specialist is only required when necessary.
Dynamics 365 for Customer Service is a platform for customer engagement after a sale. The self-service experience provided by Dynamics 365 blends the tools we use for sales with modern collaboration, allowing customers to quickly find answers to questions with the web-enabled device of their choice.
If you have an Office 365 subscription, Outlook now includes encryption features that let you share your confidential and personal information while ensuring that your email message stays encrypted and doesn’t leave Office 365. This is useful when you don’t trust the recipient’s email provider to be secure.
In the article we are going to explain how to open a secure email using third-party email providers.
Interaction with businesses has become radically different. Nowadays, customers are more competent and stay connected via mobile devices. Sales teams can easily interact with buyers through authentic and personal engagement and concentrate more on selling process.
Microsoft PowerApp helps users build a solution that manages product and customer information right from the sales floor. Such a solution will empower sales floor personnel to do their jobs efficiently, and from any device.
Office 365 business apps allow you to control many of the background operations at your business. With Microsoft Invoicing you can take care of all your online payments. Microsoft Bookings will help you schedule appointments online. Outlook Customer Manager makes it easy to enhance customer relationships. And finally, MileIQ provides you with opportunity to claim reimbursement of business miles.
OneDrive for Business and Office 365 enable employees to retain, share, and sync their files from any device. With OneDrive for Business it is simple to work with data within Office 365. In the top toolbar, users can download the file, move it to another location, and more. In the information pane, you can see recent activity for the file, view and manage sharing directly from that pane.
Phone System is the Microsoft technology for enabling call control and PBX capabilities in the Office 365 cloud with Skype for Business Online and Microsoft Teams. Phone System allows you to replace your existing PBX system with a set of features delivered from Office 365 and tightly integrated into your organization's cloud experience. Auto-attendant and Calling Queues are key features for the Phone System service.
With more and more information stored in the cloud, ability to discover, analyze and respond to requests for that data are more important than ever. That’s why Microsoft has added Advanced eDiscovery to the Office 365 Security & Compliance Center — to help companies quickly find relevant emails and information across large quantities of stored content.
Switching from Skype for Business (SfB) to Teams is a hot topic. There are a few reasons why organizations are considering it. New Microsoft 365 tenants will be provisioned with Teams only, as it can already offer more features and capabilities than SfB Online, and it’s innovating rapidly. Users get better state-of-art cross-platform mobile experiences. Teams client is built on a modern infrastructure, which improves operational performance. microsoft teams
Microsoft offers a great choice of cloud-based identity and access management solutions on Azure Active Directory to help organizations monitor applications within their data centers and public cloud platforms. With the help of advanced features of AAD, one can easily control suspicious activity, reduce risk and protect data.
Office 365 Communication sites allow companies to share their news with everyone by supporting broadcasting a message, telling a story, or disseminating content to a corporate audience. By means of SharePoint hub sites companies can consolidate, prioritize, and share information across multiple sites.
Utilizing OneDrive for Business, SharePoint, and Microsoft Teams allows a company to build a stronger and more collaborative experience for its team. The ability to format document libraries helps a company create important content, edit and share it, which increases productivity and strengthen connectivity.