Custom Microsoft 365 Business Apps — Process Automation

This service helps organizations design and implement custom business apps and process automation using Microsoft 365 services and related integrations. It is intended to streamline workflows, reduce manual work, improve information processing, and connect workplace systems such as SharePoint, Teams, Exchange Online, Dynamics 365, Power BI, Power Apps, and Power Automate.

The service can use Microsoft services such as Power Apps, Power Automate, SharePoint Online, Exchange Online, Dynamics 365, and Power BI. The exact tools depend on the workflow, data sources, and business requirements defined in the statement of work.

Yes — where a supported connector or API is available, the solution can integrate external platforms alongside Microsoft 365. Specific integrations are confirmed during scoping, because connector availability, licensing, permissions, and technical constraints vary by platform.

This service is designed for organizations that want to reduce repetitive manual work, improve workflow quality, and digitize business processes. Examples may include automating approvals, improving information routing, connecting Microsoft 365 services, or building tailored apps to support internal processes, depending on the agreed statement of work.

The engagement includes a kickoff meeting, creation of a statement of work with client staff, a development plan, managed development, implementation and testing, issue verification and fixes if needed, and project closure and acceptance. IT Partner may also engineer tailored solutions, create user-friendly instructions, and provide ongoing solution support after implementation.

Licenses, subscriptions, and staff training are not included in this service. Clients must have the appropriate Microsoft 365 subscription or be prepared to purchase it, and any formal training needs should be discussed separately with IT Partner.

The service is billed at $175 per hour. Because the development timeframe varies with scope, the total effort — and therefore the total cost — is confirmed after the statement of work and development plan are prepared, and quoted in writing before work begins.

The listed duration is 7 days for a typical engagement, but the development timeframe varies with scope. IT Partner creates a development plan during the engagement so the expected schedule is aligned with the agreed statement of work.

The client must have an appropriate Microsoft 365 subscription or be prepared to purchase one. The client should also be ready to provide business requirements, assign a dedicated point of contact, coordinate staff schedules, and grant the access rights needed for implementation.

The client is responsible for coordinating resources and staff schedules, assigning a dedicated point of contact, providing information needed for the statement of work, granting required service account access and rights, and coordinating outside vendors when applicable. The client also handles network equipment configuration, reviews and approves deliverables, and requests or approves change management tickets if required in the client environment.

No standard downtime window is needed — custom apps and automations are built and tested alongside your production environment. Any change with potential user impact, such as switching a live process to a new flow, is scheduled with you before rollout.

After implementation, IT Partner completes testing, verifies and fixes issues if any, and proceeds with project closure and acceptance. The service also includes ongoing solution support after implementation, but the specific support terms should be confirmed with IT Partner.