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/verify → Operations → support statistics dataset

DATASET RTSelf-reported · methodology below

Support statistics, month by month.

The dataset behind fact OP-01. A month is published from the monthly support report and then never touched again. 24 of 30 months met SLA — the misses are in the table, because a record with the misses removed would be worthless.

Window
2023-12 → 2026-06
SLA
First response ≤ 1 business hour
Source
Zoho Desk monthly reports
Months met
24 of 30
Missed
4 (each at 99%)
Not reported
2

Monthly figures — full history

MonthTicketsSLA attainmentResultReport received
2026-06185100%Met2026-07-15
2026-05 †171—Not reported2026-06-09
2026-04217—Not reported2026-05-08
2026-03166100%Met2026-04-07
2026-02168100%Met2026-03-12
2026-01203100%Met2026-02-16
2025-12206100%Met2026-01-12
2025-11223100%Met2025-12-09
2025-10239100%Met2025-11-10
2025-09248100%Met2025-10-07
2025-08256100%Met2025-09-08
2025-0725099%Missed2025-08-05
2025-06233100%Met2025-07-11
2025-05 †242100%Met2025-06-06
2025-0423599%Missed2025-05-14
2025-03237100%Met2025-04-04
2025-02220100%Met2025-03-04
2025-01269100%Met2025-02-04
2024-12206100%Met2025-01-06
2024-11177100%Met2024-12-10
2024-1019099%Missed2024-11-06
2024-09208100%Met2024-10-04
2024-08196100%Met2024-09-09
2024-07269100%Met2024-08-12
2024-06290100%Met2024-07-05
2024-05241100%Met2024-06-04
2024-04333100%Met2024-05-06
2024-03332100%Met2024-04-02
2024-0230899%Missed2024-03-04
2023-12 †459100%Met2024-02-02

† Month attributed from the report’s receipt date or thread context, because the source email’s subject didn’t name the month cleanly. January 2024 is absent: no report exists in the source archive for that month — shown as a gap rather than invented.

Full history · CSV ↓

Methodology

Source: Zoho Desk monthly support reports, as circulated internally each month. SLA: first response within 1 business hour. Ticket volume and SLA attainment are published exactly as the month’s report stated them: four months reported 99% and are shown as misses; two months’ reports omitted an SLA figure and are shown as “not reported” rather than counted as met.

This is v1 of the dataset. Per-ticket response-time percentiles (median and P90 first response, in minutes) are being exported directly from Zoho Desk and will extend this table — that upgrade will arrive as a dated changelog entry. The precise queue and business-hours definitions will be published verbatim with that export.

Changelog — this dataset

DateChangeBy
2026-07-29First 30 months of support statistics published (Dec 2023 → Jun 2026): 24 met, 4 missed at 99%, 2 not reported in source, 1 gap month (Jan 2024, no report in archive). Response-time percentiles (median/P90) to follow from the direct Zoho Desk export.Mike Mackey

Backs fact OP-01 · back to the register