Every change to every fact, dated.

Published facts are never silently edited. When something changes — a number recounted, an error found, a document added — the change lands here with a date and a name. Public corrections are a trust signal: a register that never corrects itself isn’t being checked.

Entries

Date	Fact	Change	By
2026-11-04	MS-07	Fact published (MS-07): IT Partner LLC attained Microsoft's Support Services designation on 4 November 2026 (active through 3 November 2027), with Microsoft's certified letter of the same date and the Partner Center activation notice as evidence. MS-01, MS-06 and OP-06 now cross-reference it.	mike
2026-07-29	OP-05	Fact published (OP-05): no lock-in in either direction — services can be stopped at any moment with only outstanding, previously approved invoices due; Microsoft NCE subscriptions transfer to another CSP partner or back to Microsoft under Microsoft's own documented transfer workflow (linked as evidence).	mike
2026-07-29	register	Initial publication of the facts register: 18 facts live with evidence, 3 published as drafts pending evidence (MS-04 partner-since-2006 — era documents being digitized; CU-01 client-counts — multi-source recount in progress; CU-02 reviews-and-cases — written consents being re-confirmed). Drafts are visible on staging with DRAFT banners and blocked from production until complete.	Mike Mackey
2026-07-29	OP-01	First 30 months of support statistics published (Dec 2023 → Jun 2026): 24 met, 4 missed at 99%, 2 not reported in source, 1 gap month (Jan 2024, no report in archive). Response-time percentiles (median/P90) to follow from the direct Zoho Desk export.	Mike Mackey
2026-08-12	CO-01	Arizona foreign registration amended (Filing 07292605058967, effective 07/29/2026): statutory agent's name updated from Michael Makeyev to Michael Mackey per court-ordered legal name change, principal office address updated. Amendment added as evidence here and on company-identity; the name-change honesty note now cites the official record.	Mike Mackey
2026-09-14	MS-01	Data & AI re-attained. Microsoft's certified letter, congratulatory letter and award notification dated 2026-09-14 are hosted (watermarked; Partner ID and signatures redacted) and list five pathways — Data and AI, Digital and App Innovation, Infrastructure, Modern Work and Security — under the Cloud & AI Platforms, AI Business Solutions and Security designations. Statement updated from four to five of six; Business Applications remains in progress. Capability scores refreshed from Partner Center as of 2026-09-14: Security 100, Digital & App Innovation 92, Data & AI 72, Infrastructure 72, Modern Work 55; Business Applications 27. The expired 2026-07-28 certified letter (valid to 2026-08-27) was retired from the evidence list, superseded by the 2026-09-14 letter from the same signer.	Mike Mackey
2026-09-14	MS-01	Editorial decision (Mike): an attained designation and its validity date are the fact; partner capability scores fluctuate through the year and are no longer published for attained areas. The statement now reads 'each active until 30 July 2027'. The two 2026-07-28 Partner Center screenshots (overview with scores, membership status '(3)') were retired from the evidence list as superseded by Microsoft's 2026-09-14 letters; the directory note stays because Partner Finder can take days to reflect a new designation.	Mike Mackey
2026-09-14	MS-02	Direct-bill (Tier-1) status now evidenced with a dated Partner Center Eligibility Dashboard screenshot: 'Direct Bill Authorization Status — Authorized', all 5 requirements met (revenue, Solutions Partner designation, support plan, AI Cloud Partner Program enrollment, security), last updated by Microsoft Sep 7, 2026. Statement, recipe and methodology updated; last_verified 2026-09-14. The label stays self-reported because Microsoft publishes no public roster of direct-bill partners.	Mike Mackey
2026-10-04	OP-01	July, August and September 2026 added with ticket counts read directly from the Zoho Desk API (tickets created in the month, all departments: 139, 154, 142) — the monthly report emails for these months had not arrived and the 30-day review was overdue. Their SLA figure shows 'not reported' until the reports arrive; the counts will not be changed silently. CSV export extended to 2026-09; methodology notes the second source.	Mike Mackey (decision) · builder session (data pull)
2026-10-21	OP-01	Source switched to the support KPI workbook — the support lead's monthly ticket and SLA sheet, read through Microsoft 365 on request of 2026-10-21: from July 2026 the ticket count is the workbook's team total and the SLA figure is its average of per-engineer SLA compliance. Filled from it today: SLA for April 2026 (99, missed) and May 2026 (100), whose report emails omitted the figure, and for July (100), August (98, missed) and September 2026 (98, missed). Correction: the row published as December 2023 (459 tickets, month inferred from the 2 February 2024 receipt date) is January 2024 in the workbook and is now labeled so; December 2023 is added with the workbook's 382 tickets and no SLA figure; the earlier note that January 2024 had no report is withdrawn. The July and September 2026 ticket counts stand as published from the Zoho Desk API (139 and 142); the workbook's engineer-handled counts (131 and 146) are recorded in those rows' source notes. For the overlapping months January 2025 to June 2026 the workbook's SLA average differs from the emailed desk figure by one point in four months; the published figures stand.	Mike Mackey (decision) · builder session (data)