/verify → Microsoft status → MS-07
4 independent trails. The first alone settles the claim; the rest exist so you can cross-check us.
What you’ll find: Microsoft's description of the Support Services designation: who is eligible (partners holding a Solutions Partner designation, enrolled in CSP, with a Microsoft partner support plan), the assessment steps, the benefits and the renewal rules.
Transcription — plain text; the scan above is the source
November 4, 2026 To whom it may concern: I hereby confirm that IT Partner LLC has satisfied the requirements for demonstrating and validating their technical capabilities in the Microsoft AI Cloud Partner Program. IT Partner LLC [Partner ID redacted — available on request] 3422 Old Capitol Trl # 679 Wilmington, DE - 19808-6124 United States Solutions Partner: Demonstrate technical capabilities, experience, and ability to deliver successful customer outcomes aligned to the Microsoft Cloud. - Support Services To learn more about how these Microsoft designations represent this partner's capabilities, please visit: https://aka.ms/MicrosoftSolutionsPartner. Best Regards, [signature redacted] Andrew Smith General Manager, Partner Programs & Experiences Microsoft Corporation This information is current as of November 4, 2026 and this letter of certification is valid until December 4, 2026.
The notice is an email to the partner's Partner Center contacts; the same status is shown in Partner Center under Membership. A copy of the email is available on request.
Transcription — plain text; the scan above is the source
Subject: Your Support Services designation is now active Congratulations on attaining the Support Services designation! This recognition highlights your track record of delivering quality support to CSP customers across Microsoft products and solutions. You can find the Support Services designation badges and letter in Logo Builder within Partner Center. Active from: November 4, 2026 Active through: November 3, 2027 Anniversary date: November 4, 2027 To maintain the designation, your organization will need to complete renewal requirements within the renewal window. The renewal window opens 90 days before the anniversary date and closes on the anniversary date. (The notice of 3 November 2026 that preceded it, "You passed the capability rate assessment for support services designation", confirmed the last of the assessment steps.)
Partner Center → Membership → Support Services designation, signed in as the partner. The page carries our revenue and case figures, so it is not published; a redacted screenshot is available on request.
Transcription — plain text; the scan above is the source
Current status: Enrolled. Enrollment duration: 4 Nov, 2026 to 3 Nov, 2027. Microsoft's description on the page: "The Support Services designation program recognizes Microsoft partners who demonstrate excellence in providing technical support services to their customers. This designation validates your organization's commitment to delivering high-quality support experiences and positions you as a trusted advisor in the Microsoft ecosystem." Prerequisites: Complete. Solutions Partner designation: enrolled in Data & AI (Azure), Digital & App Innovation (Azure), Infrastructure (Azure), Modern Work and Security; Business Applications not enrolled. Cloud Solution Provider: Direct Bill CSP active. Support plan: one of Microsoft's partner support plans active. Performance (case rate, Microsoft's measure of support cases opened with Microsoft against the partner's cloud revenue): Achieved. Result: Pass. Assessment completion date: October 9, 2026. Current validity: expires October 9, 2027. Assessed period: August 1, 2025 to July 31, 2026. CSAT assessment (customer survey): Achieved. Survey type: ISSI survey. Pass threshold: 4.2 of 5.0 aggregate score. Survey completion date: October 9, 2026. Expires: October 9, 2027. Final result: PASSED. Capability assessment: Achieved. Assessment score: PASSED. Validity: 2 years. Assessment completion date: November 3, 2026. Expires: November 4, 2028. Score breakdown: Support Function PASS, Support Staff Skills PASS, Support Performance Metrics PASS. Key benefits listed by Microsoft: badge and visibility in Marketplace; better seller visibility in MSX through Support Services designation filters; Unified-for-Partners-exclusive performance incentives and enhanced response severity cases (not applicable to our plan).
| Date | Change | By |
|---|---|---|
| 2026-11-04 | Fact published (MS-07): IT Partner LLC attained Microsoft's Support Services designation on 4 November 2026 (active through 3 November 2027), with Microsoft's certified letter of the same date and the Partner Center activation notice as evidence. MS-01, MS-06 and OP-06 now cross-reference it. | mike |
| 2026-07-29 | Initial publication of the facts register: 18 facts live with evidence, 3 published as drafts pending evidence (MS-04 partner-since-2006 — era documents being digitized; CU-01 client-counts — multi-source recount in progress; CU-02 reviews-and-cases — written consents being re-confirmed). Drafts are visible on staging with DRAFT banners and blocked from production until complete. | Mike Mackey |