E1
Published monthly support statistics (OP-01) — the same queue answers licensing customers
Dataset/verify#fact-response-time-sla — Published monthly support statistics (OP-01) — the same queue answers licensing customers
Public facts register — o365hq.com/verify
Plain HTML · no scripts required · stable anchors/verify → Operations → OP-06
FACT OP-06Self-reported · methodology inside
Customers who buy their Microsoft licensing through IT Partner get unlimited break-fix support during business hours at no extra charge. 24/7 coverage is a paid support agreement, not the default.
Evidence — strongest first
One trail settles this claim; the recipe below lets you walk it yourself.
Check it yourself
Protocol OP-06-P
no account · nothing to install- Move a subscription to IT Partner billing (/transfer) and open a support ticket during business hours — no support plan is required for it to be worked.
- Ask for the written support terms before switching; 24/7 coverage appears only in a separately priced support agreement.
- Compare with our published first-response SLA (OP-01).
Any step fail? Email verify@itpartner365.com. A failing step is a correction, and corrections get changelog entries — not silent edits.
Changelog — this fact
| Date | Change | By |
|---|---|---|
| 2026-07-29 | Initial publication of the facts register: 18 facts live with evidence, 3 published as drafts pending evidence (MS-04 partner-since-2006 — era documents being digitized; CU-01 client-counts — multi-source recount in progress; CU-02 reviews-and-cases — written consents being re-confirmed). Drafts are visible on staging with DRAFT banners and blocked from production until complete. | Mike Mackey |