No lock-in, in either direction: you can stop using our services at any moment (all we ask is payment of outstanding, previously approved invoices), and you can move your Microsoft NCE subscriptions to another CSP partner — or back to Microsoft — at any time; we execute the transfer under Microsoft's own documented workflow.

Last verified: 2026-07-29
Next check by: 2026-10-27
Cadence: every 90d
Permalink: /verify/no-lock-in
Owner: mike
Related: OP-04 · OP-02 · PR-03

Evidence — strongest first

2 independent trails. The first alone settles the claim; the rest exist so you can cross-check us.

learn.microsoft.com

Official URL

https://learn.microsoft.com/en-us/partner-center/customers/transfer-new-commerce-license-based-subscriptions

What you’ll find: Microsoft's documented workflow for transferring new-commerce license-based subscriptions from one CSP partner to another — the exact process we follow when a customer leaves. The customer approves the transfer; Microsoft moves the subscriptions; your tenant, data, and configuration are untouched.

learn.microsoft.com

Official URL

https://learn.microsoft.com/en-us/partner-center/customers/transfer-subscriptions

What you’ll find: Microsoft's overview of transferring billing ownership between partners — proof the CSP program is designed for customer mobility, not capture.

What we can’t prove

Read this before citing the fact.

The subscription-transfer mechanics are Microsoft's and fully documented; the services promise is our own policy — self-reported here, enforced by the fact that this page is public and our exit conduct would be trivially cheap for a departing customer to publicize. One honest nuance: NCE commitment terms are Microsoft's, not ours — an annual commitment you already made keeps its end date with your new partner; leaving us never cancels it early.

Methodology: Standing commercial policy applied to every client relationship: services carry no minimum term or termination fee (only outstanding, previously approved invoices are due), and subscription departures are executed under Microsoft's documented CSP transfer workflow, which we cannot and do not block.

Check it yourself

Protocol OP-05-P

no account · nothing to install

Read Microsoft's transfer workflow and confirm that moving between CSP partners is a standard, customer-approved process no partner can block.
Check our services exit terms: there is no minimum term and no termination fee — the only obligation is settling outstanding invoices for work you already approved.
Ask any provider you are comparing us with to put their exit terms in writing, then compare.
If you ever exercise this and we make it hard, write to verify@itpartner365.com — this fact's history is public and corrections are logged in the changelog.

Any step fail? Email verify@itpartner365.com. A failing step is a correction, and corrections get changelog entries — not silent edits.

Changelog — this fact

Date	Change	By
2026-07-29	Fact published (OP-05): no lock-in in either direction — services can be stopped at any moment with only outstanding, previously approved invoices due; Microsoft NCE subscriptions transfer to another CSP partner or back to Microsoft under Microsoft's own documented transfer workflow (linked as evidence).	mike
2026-07-29	Initial publication of the facts register: 18 facts live with evidence, 3 published as drafts pending evidence (MS-04 partner-since-2006 — era documents being digitized; CU-01 client-counts — multi-source recount in progress; CU-02 reviews-and-cases — written consents being re-confirmed). Drafts are visible on staging with DRAFT banners and blocked from production until complete.	Mike Mackey