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Implementation

SharePoint Online and Microsoft 365 Apps Customization — Branding & Look-and-Feel

IT Partner customizes the look and feel of Microsoft cloud services using the client’s corporate colors and symbols. This service is for organizations using Microsoft 365 services and can include customization for SharePoint Online, Teams, Exchange Online Web Access, and other services. SKU: ITPWW040DEVOT. Price: $175 per hour. Duration: 7 days. Manager: Roman Sotnik.

Timeline 7 daysService owner Roman SotnikOffice 365microsoft 365

What this engagement is

IT Partner gathers the client’s customization requirements, such as stylistic design, logos and other images, color scheme, or design layout, and implements them in the appropriate Microsoft cloud services. The service can help customize SharePoint Online, Teams, Exchange Online Web Access, and other services using the client’s corporate colors and symbols.

Success criteria

01The look and feel of the services satisfies the client's request, considering the capabilities and limitations of the appropriate services.

What you receive

Customization of services in accordance with the data obtained from the client.
Customized look and feel for the appropriate Microsoft cloud services based on the client’s requested stylistic design, logos and other images, color scheme, or design layout.

How the work unfolds

Kickoff meeting

Start the engagement.

Obtaining information and requirements

Obtain information from the client, such as requirements for the stylistic design, logos and other images, color scheme, or design layout.

Customization of the look and feel of Microsoft Cloud services

Customize the look and feel of Microsoft Cloud services in accordance with the data obtained.

Prerequisites

Any Microsoft 365 services.

Who does what

IT Partner

  • Obtain information from the client, such as requirements for the stylistic design, logos and other images, color scheme, or design layout
  • Customize services in accordance with the data obtained

Your team

  • Coordinate Client resources and staff schedules
  • Provide the necessary information for project implementation
  • Provide a dedicated point of contact responsible for working with IT Partner
  • Coordinate any outside vendor resources and schedules
  • Review and approve engagement deliverables in a timely manner

What's not included

Creation of a new corporate brand identity, logo, icon set, photography, illustration, or other original graphic design assets unless explicitly added to scope.
Custom application development, SharePoint Framework (SPFx) development, custom Teams apps, bots, connectors, web parts, or workflow automation beyond standard Microsoft 365 branding and look-and-feel configuration.
Content migration, site restructuring, information architecture redesign, intranet build-out, document library redesign, or SharePoint site development beyond the agreed branding/customization scope.
Microsoft 365 licensing purchases, tenant subscription changes, third-party product licensing, or paid add-ons unless handled under a separate commercial agreement.
Deep security, compliance, identity, governance, conditional access, retention, DLP, eDiscovery, or Exchange/Teams policy redesign work unrelated to branding.
Unsupported modifications to Microsoft 365 services, including changes that require unsupported scripting, classic SharePoint master page customization, or changes that Microsoft may overwrite or block.
End-user training, adoption campaigns, communications planning, or formal change-management services unless separately scoped.
Ongoing administration, monitoring, managed services, post-project support, or future rework caused by client branding changes, Microsoft service changes, or new requirements after approval.

Limitations & technical notes

!The plan may vary depending on your needs.
!Success depends on the capabilities and limitations of the appropriate services.

Frequently asked questions

What is included in the SharePoint Online and Microsoft 365 Apps Customization service?

IT Partner customizes the look and feel of selected Microsoft cloud services using the client’s corporate colors, symbols, logos, images, color scheme, stylistic design, or layout requirements. The service can include SharePoint Online, Teams, Exchange Online Web Access, and other Microsoft 365 services, depending on what is appropriate and supported by those services.

Which Microsoft 365 services can IT Partner customize under this service?

This service can help customize SharePoint Online, Microsoft Teams, Exchange Online Web Access, and other Microsoft cloud services. The exact services should be confirmed during requirements gathering, because customization options depend on the capabilities and limitations of each Microsoft 365 service.

What is the main goal of this customization engagement?

The goal is to make the look and feel of Microsoft cloud services match the client’s requested corporate styling as closely as the services allow. Success is defined by whether the customized look and feel satisfies the client’s request, considering the capabilities and limitations of the appropriate Microsoft services.

How long does the SharePoint Online and Microsoft 365 Apps Customization service take?

The listed duration for this service is 7 days. The plan may vary depending on the client’s needs, the number of services involved, and the completeness of the branding requirements provided to IT Partner.

How is this service priced?

The service is priced at $175 per hour. Because the engagement is hourly, the final cost depends on the amount of work required for the requested Microsoft 365 customization and should be confirmed with IT Partner before work begins.

What is the SKU for this service?

The SKU for the SharePoint Online and Microsoft 365 Apps Customization service is ITPWW040DEVOT. This SKU identifies the specific IT Partner offering for customizing the look and feel of Microsoft cloud services.

Who manages this service engagement?

The listed manager for this service is Roman Sotnik. Clients should coordinate engagement-specific scheduling, scope details, and approval steps through the designated IT Partner process and point of contact.

What happens during the customization engagement?

The engagement starts with a kickoff meeting, followed by requirements gathering from the client. IT Partner then customizes the look and feel of the appropriate Microsoft cloud services based on the provided stylistic design, logos, images, color scheme, or layout requirements.

What information does the client need to provide before customization starts?

The client should provide the necessary branding and design information, such as corporate colors, logos, other images, stylistic design preferences, color schemes, and layout requirements. Providing complete information is important because IT Partner customizes the services in accordance with the data obtained from the client.

What are the prerequisites for using this service?

The stated prerequisite is that the organization uses Microsoft 365 services. The specific customization work depends on which Microsoft 365 services are in use and what each service supports.

What are IT Partner’s responsibilities in this service?

IT Partner is responsible for obtaining the client’s customization requirements and implementing the service customizations in accordance with the information provided. This includes applying the requested look and feel where supported by the relevant Microsoft cloud services.

What are the client’s responsibilities during the engagement?

The client is responsible for coordinating client resources and staff schedules, providing the information needed for implementation, and assigning a dedicated point of contact to work with IT Partner. The client must also coordinate any outside vendor resources and review and approve deliverables in a timely manner.

Is custom graphic design or brand identity creation included?

The service description includes using client-provided stylistic design, logos, images, color schemes, and layout requirements to customize Microsoft cloud services. It does not explicitly state that IT Partner creates a new brand identity, logo, or original graphic design assets, so any such work should be confirmed with IT Partner before the engagement.

Are there any out-of-scope or additional-cost items?

The source service description does not define specific out-of-scope items or additional-cost items. If the client expects work beyond Microsoft 365 look-and-feel customization, such as new asset creation, advanced development, or unrelated configuration changes, those specifics should be confirmed with IT Partner.

Will this service require downtime or disrupt users?

The service description does not specify expected downtime or user disruption. Because the work focuses on look-and-feel customization in Microsoft cloud services, the business impact should be discussed during planning for the specific services being customized.

Can IT Partner guarantee that Microsoft 365 will exactly match our corporate design?

IT Partner will customize the look and feel according to the client’s request, but the result depends on the capabilities and limitations of the relevant Microsoft 365 services. An exact match to every corporate design element should not be assumed unless IT Partner confirms it is supported for the selected services.

What deliverables will the client receive?

The deliverables are customized Microsoft cloud services in accordance with the information obtained from the client. This includes a customized look and feel based on the client’s requested stylistic design, logos and other images, color scheme, or design layout.

What happens after the customization work is completed?

After implementation, the client reviews and approves the engagement deliverables in a timely manner. The service’s success criteria are met when the look and feel of the services satisfies the client’s request within the capabilities and limitations of the applicable Microsoft services.

Can this service be tailored to a specific department, brand, or set of Microsoft 365 workloads?

The plan may vary depending on the client’s needs, and IT Partner gathers requirements before implementation. Whether a specific department, brand, or set of workloads can be customized depends on the Microsoft 365 services involved and the customization options those services support.

Is this service only for SharePoint Online, or can it include broader Microsoft 365 branding?

Although the service title highlights SharePoint Online and Microsoft 365 Apps customization, the scope can include SharePoint Online, Teams, Exchange Online Web Access, and other Microsoft cloud services. The exact scope should be defined during requirements gathering so IT Partner can implement the appropriate look-and-feel changes.

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$175 per hour
7 days
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