IT Infrastructure Monitoring and Support — Managed Availability & Performance Monitoring

IT Infrastructure Monitoring and Support is a managed service for monitoring network and server equipment, workstations, business software, services, and applications. It helps administrators and IT service managers track availability, performance, failures, and service indicators by collecting, storing, analyzing, and reporting on the state of monitored systems.

The service includes developing a monitoring plan with the client, installing and configuring monitoring agents, setting up monitoring according to the approved plan, developing an SLA for support, and providing remote support according to that SLA. It also covers monitoring for IP networks, network interfaces and devices, server performance, hardware and operating system failures, programs, network services, applications, service dependencies, portal-based visibility, and reporting.

IT Infrastructure Monitoring and Support is intended to reduce downtime of IT infrastructure components, increase the availability of business software, support proactive problem analysis, and improve the productivity of information resource usage. These outcomes are supported by monitoring metrics, thresholds, reports, service indicators, and visibility into dependencies between IT services and infrastructure components.

The listed service period is 30 days, and the service is provided on a recurring basis. The initial setup schedule depends on client coordination, timely access to systems and devices, approval of deliverables, and the agreed monitoring and SLA scope.

IT Infrastructure Monitoring and Support is priced at $9 per seat per 30-day service period. Because the final scope depends on the monitored environment, devices, metrics, thresholds, and SLA requirements, commercial terms are confirmed in writing with IT Partner before the service begins.

IT Infrastructure Monitoring and Support can cover network and server equipment, workstations, business software, services, and applications. The service also includes monitoring for IP network topology, network interface load and errors, server performance, server hardware failures, operating system failures, program failures, application performance, and service-level views.

Yes, reporting is included in IT Infrastructure Monitoring and Support. The service provides a variety of IT infrastructure functioning reports, including graphical reports for server performance and reports or forecasts related to network interfaces and device performance.

Yes, the service includes a resource management system portal for displaying monitoring data in a single web console. This is intended to help administrators and IT service managers view monitored information centrally rather than reviewing each system separately.

The service does not include implementation of new services or new functionality. It also does not include resolving issues with services that are outside the agreed SLA, so any non-SLA work should be confirmed separately with IT Partner.

The service lists no formal prerequisites. However, the client must provide administrative access to information systems and devices that fall under the SLA, coordinate staff and vendor schedules, assign a dedicated point of contact, participate in SLA development, and review deliverables in a timely manner.

The client is responsible for coordinating internal resources and staff schedules, providing a dedicated point of contact, coordinating outside vendor resources where needed, and giving administrative access to systems and devices under the SLA. The client must also participate in SLA development by defining services and support requirements and review and approve engagement deliverables in a timely manner.

No downtime window is required. Monitoring agents and checks are deployed alongside production workloads; anything with potential service impact is scheduled with your team first.