Security Managed Service: Incident Response | IT Partner

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Security Managed Service: Incident Response

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  • Duration: 1 month;
  • Price: $7 per user per month ($105 min);
  • SKU: ITPWW220MSPRC;

IT Partner specialists will analyze your company infrastructure and event logs, interview users if necessary and provide a full report on the incident, as well as measures to prevent its re-occurrence.

  1. IT Partner responsibilities
  2. Client responsibilities
  3. Additional cost items not provided by the project
  4. Prerequisites
  5. Plan
  6. Success Criteria
You can order this service if your company suffered from one of the following Information Security incidents:
  1. Unauthorized employee access to the information.
  2. Disclosing confidential information to third parties.
  3. Viral activity such as data encryption, blocking system functions or data, etc.
  4. Crypto miner detection or suspicion of its existence (sudden drop of the workstation performance, freezing, random restarts, long delays accessing files, etc.)
  5. Spamming on behalf of your employees.
  6. Malicious software on your company website.

This service is provided on a monthly subscription.

IT Partner responsibilities

  1. Client infrastructure analysis (servers, workstations, network hardware) to detect vulnerabilities
  2. Server, workstation and network hardware log analysis to detect traces of suspicious activity
  3. Providing a report based on the results of work and giving recommendations to improve safety and prevent the same incidents.

Client responsibilities

  1. Provide necessary information about existing hardware, servers, workstations
  2. Provide a dedicated point of contact responsible for working with IT Partner
  3. Coordinate any outside vendor resources and schedules

Additional cost items not provided by the project

  1. Purchasing licenses for paid products
  2. Setup of products and services that are not required for incident investigation
  3. Implementation of products and solutions proposed by the results of the report

Prerequisites

None.

Plan

  1. The plan may vary depending on your needs
  2. Kickoff meeting
  3. Providing the necessary information by the client
  4. Data analysis by IT Partner specialists
  5. Making a report and providing it to the client

Success Criteria

The client received a report based on the results of work containing information that could have been obtained about the incident in this case, as well as recommendations on how to prevent it.