Devices Monitoring — Endpoint & Network Device Alerts

IT Partner's Devices monitoring service is a 1 month engagement to set up monitoring for end devices and active network devices. It covers devices such as Windows and Mac computers, servers, printers, network switches, firewalls, and other equipment, with checks configured according to client requirements.

The Devices monitoring service can cover endpoint devices, servers, and active network devices, including Windows computers, Mac computers, printers, network switches, firewalls, and similar equipment. Coverage is based on the monitoring agent and configured checks, so the exact device list and monitoring approach should be agreed with IT Partner during planning.

IT Partner can configure required or best-practice checks for endpoint devices based on client requirements. Examples include CPU usage, disk throughput, available RAM, network interface utilization, Windows service status, HDD health, and checks based on custom script execution results. The service uses a predefined monitoring framework, such as checking that CPU is not higher than a defined threshold or that printer status is "ok".

Yes, IT Partner can add active network devices such as printers, scanners, network switches, and firewalls to monitoring. This helps detect issues such as unusual or high network activity, printer problems, or scanner issues before they affect users. The client is responsible for configuring network equipment such as routers, firewalls, switches, and load balancers as needed.

The service includes preparing a site deployment package for the monitoring agent, assisting with distribution of the installation package, configuring required or best-practice checks, and providing regular reporting. IT Partner also conducts planning activities such as a kickoff meeting and determining deployment goals, objectives, and challenges. 24/7 support, continuous monitoring, and ongoing maintenance are available only as optional extra-cost add-ons.

The Devices monitoring service does not include application deployment through Microsoft Intune, user training, device data protection configuration, Thread protection configuration, or device management after the service implementation. 24/7 support, continuous monitoring, and ongoing maintenance are not included by default, but are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and a Microsoft Premier Support agreement. If those items are required, they should be scoped separately with IT Partner.

The Devices monitoring service is a 1 month service. During that month, IT Partner prepares and helps deploy the monitoring agent, configures checks, and provides regular reporting. 24/7 support, continuous monitoring, and ongoing maintenance are available only as optional extra-cost add-ons.

In addition to this service, at least five hours of on-demand engineer time are required each month to respond to emerging issues. 24/7 support, continuous monitoring, and ongoing maintenance are optional extra-cost add-ons. Buyers should confirm the final seat count and any related engineer-hour or optional add-on charges with IT Partner.

At least five hours of on-demand engineer time are required each month because the monitoring configuration may identify events that require investigation and response. 24/7 support, continuous monitoring, and ongoing maintenance are not included by default; they are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and a Microsoft Premier Support agreement.

When a configured monitoring check fails, response activities such as generating a support request for the event, investigating the situation, and contacting the client if needed are available through separately scoped support or optional extra-cost add-ons. 24/7 support, continuous monitoring, and ongoing maintenance are not included by default.

The service does not state that all remediation work is included in the per-seat monitoring price. Because at least five hours of on-demand engineer time are required each month, issue investigation and response work should be confirmed with IT Partner based on the situation and required effort. 24/7 support, continuous monitoring, and ongoing maintenance are available only as optional extra-cost add-ons.

The implementation plan includes a kickoff meeting, determining deployment goals and challenges, preparing and deploying the monitoring agent, configuring required checks and monitoring, and then reviewing the configured monitoring and optional add-on needs. The plan may vary depending on the client's needs.

The service information lists the prerequisites as "no," which indicates there may be no formal prerequisites stated for this offer. However, the client still needs to provide coordination, a dedicated point of contact, required implementation information, and configuration support for network equipment where applicable.

The client is responsible for coordinating internal resources and staff schedules, providing a dedicated point of contact, coordinating outside vendors, participating in project discussions, and supplying the information needed to implement monitoring. The client is also responsible for configuring network equipment such as load balancers, routers, firewalls, and switches.

IT Partner is responsible for preparing the site deployment package, assisting with distribution of the installation package, configuring required or best-practice checks based on client requirements, and providing regular reports. IT Partner also helps plan the deployment through kickoff and requirements discussions. 24/7 support, continuous monitoring, and ongoing maintenance are available only as optional extra-cost add-ons.

The service description does not specify expected downtime for monitoring agent installation or device onboarding. Because impact can vary by device type, environment, and deployment method, downtime or user impact should be confirmed with IT Partner during the deployment planning stage.

Application deployment through Microsoft Intune is explicitly not included in this Devices monitoring service. IT Partner prepares the site deployment package and assists with distribution, but Intune-based deployment would need to be handled separately or scoped as an additional service.

Yes, the service can include developing a custom script and checking the script execution result as part of monitoring. The specific script requirements and feasibility should be reviewed with IT Partner because the service configures checks based on client needs.

IT Partner provides a regular report as part of the Devices monitoring service. The service description does not define the exact report format, frequency beyond "regular," or metrics included, so those details should be confirmed during the kickoff and requirements discussion.