Implementing Automatic Call Recording for Teams — Compliance Recording & Quality Measurement
Implementing Automatic Call Recording for Teams is an implementation service for organizations using Microsoft Teams that need a Microsoft-certified call recording and quality measurement solution to support compliance, reputation protection, performance improvement, and training. Service details: SKU ITPWW640IMPOT; price $1500; duration 5 days; manager Roman Sotnik.
What this engagement is
This service implements an automatic call recording and quality measurement solution for Microsoft Teams. The source describes the solution as designed to support compliance needs for listed regulations, protect the organization with captured conversation evidence, and help managers improve sales and service performance through capabilities such as playback, quality measurement, live listening, and speech analytics.
Success criteria
What you receive
How the work unfolds
Day 1 — Kickoff, requirements confirmation, and scope validation: confirm business objectives, compliance drivers, users/groups, call types, capture modalities, storage choice, retention expectations, consent/notification requirements, and acceptance criteria.
Day 1–2 — Readiness and access review: verify Microsoft Teams environment readiness, required licensing, recording solution licensing, tenant permissions, Graph/API consent requirements, Teams calling configuration, storage readiness, and any required network or security prerequisites.
Day 2–3 — Solution configuration: configure the Microsoft-certified Teams recording integration, recording policies, user/group targeting, storage connection, encryption-related settings available in the product, administrative roles, playback roles, and initial retention or legal hold settings where in scope.
Day 3–4 — Feature enablement: configure agreed controls for verbal consent or announcements, GDPR-related options, quality measurement access, live listening permissions, and speech analytics baseline settings such as transcription, keyword, or sentiment options where licensed and approved.
Day 4 — Validation testing: test representative internal, external, Teams, mobile, PSTN, meeting, audio, video, and screen-sharing scenarios that are included in scope and technically available in the customer environment.
Day 5 — Handoff and acceptance: review test results, provide configuration notes, walk administrators through playback/search/review workflows, document known limitations or follow-up items, and obtain customer acceptance for the implemented scope.
Prerequisites
Who does what
IT Partner
- Provide a fully tailored solution that meets compliance, performance, and training needs.
- Customize the solution to fit business requirements, supporting compliance with regulations like PCI, MiFID II, GDPR, Dodd-Frank, SCA, CMS, and HIPAA.
- Apply knowledge of Microsoft Teams, Microsoft Graph API, and advanced features of call recording solutions to support integration and performance.
- Provide support for planning and deployment, and discuss any optional training or optional extra-cost post-implementation services; 24/7 support, continuous monitoring, and ongoing maintenance are not included by default and are available only as optional extra-cost add-ons when separately contracted, delivered through IT Partner's NOC, third-party support partnerships, and a Microsoft Premier Support agreement.
- Support secure, encrypted recordings and advanced analytics intended to protect compliance, team performance, and reputation.
- Lead the 5-day implementation, including kickoff, readiness review, configuration, validation testing, and handoff for the agreed scope.
- Configure the Teams recording integration, recording policies, user or group targeting, storage connection, and role-based access controls within the limits of the licensed solution and approved customer policies.
- Configure baseline compliance and quality features that are in scope, such as legal hold tagging, consent/notification options, playback access, quality measurement, live listening, and speech analytics settings where available.
- Provide reasonable implementation documentation, test evidence, and administrator handoff notes for the configured environment.
- Identify blockers, licensing gaps, technical constraints, or compliance decisions that must be resolved by the customer before production enablement.
Your team
- Provide required Microsoft 365, Teams, Azure, storage, and recording solution licenses or subscriptions.
- Provide timely administrator access, application consent approvals, and security approvals required to configure the solution.
- Confirm the recording scope, including users or groups, call types, modalities, storage selection, retention requirements, legal hold expectations, and access roles.
- Obtain legal, compliance, HR, privacy, works council, union, customer notification, or employee notification approvals required for call recording in the customer’s jurisdictions.
- Provide test users and participate in validation of the agreed call scenarios during the 5-day engagement.
- Review and approve configuration decisions, test results, and final acceptance of the implemented scope.
- Communicate recording policies, privacy notices, and user procedures to affected employees and business teams.
- Operate the solution after handoff, including user administration, reviewer access management, policy updates, storage monitoring, and compliance operations unless a separate managed service is purchased.
What's not included
Limitations & technical notes
Frequently asked questions
What is Implementing Automatic Call Recording for Teams?
Implementing Automatic Call Recording for Teams is an implementation service for organizations using Microsoft Teams that need a Microsoft-certified automatic call recording and quality measurement solution. It is designed to support compliance, reputation protection, performance improvement, and training through capabilities such as recording, playback, quality measurement, live listening, and speech analytics.
How much does the Teams automatic call recording implementation service cost?
The stated service price is $1500 for SKU ITPWW640IMPOT. The source does not specify whether third-party licensing, Microsoft licensing, storage costs, taxes, or optional post-implementation services are included, so buyers should confirm any additional costs with IT Partner before purchase.
How long does the implementation take?
The stated duration is 5 days. The source does not provide a day-by-day implementation plan, milestones, or acceptance steps, so the exact schedule and required customer availability should be confirmed with IT Partner.
Who manages this service?
The listed service manager is Roman Sotnik. For engagement-specific details such as scheduling, prerequisites, configuration scope, and acceptance criteria, buyers should confirm directly with IT Partner.
What is included in the service?
The service includes implementation of a Microsoft-certified call recording and quality measurement solution for Microsoft Teams. It also includes planning and deployment support and a tailored solution aligned to the organization’s compliance, performance, and training needs as described in the service scope.
What call types can the solution record?
The source states that the solution can record internal, external, Teams, mobile, and PSTN calls. However, it does not state that every call type is configured in every fixed-scope engagement, so the required recording scenarios should be confirmed during scoping.
Can the solution capture more than audio calls?
Yes, the stated capabilities include capturing audio, video, screens, and meetings, regardless of call routing. The exact capture configuration included in a specific 5-day implementation is not defined in the source, so buyers should confirm whether video, screen, and meeting capture are required and included.
Does this service help with compliance requirements?
Yes, the service is designed to support major regulatory requirements including PCI, MiFID II, GDPR, Dodd-Frank, SCA, CMS, and HIPAA. It should be treated as a compliance-supporting implementation rather than a guarantee of regulatory compliance, because the source describes capabilities but does not define legal validation or compliance certification outcomes for the customer.
What GDPR-related controls are available?
The stated GDPR-related controls include verbal consent capture, user permissions to delete recordings, and control over which calls are recorded. The source does not define the required configuration for these controls, so organizations should confirm the policies, user roles, and recording rules that need to be implemented.
Where are Teams call recordings stored?
The source states that recordings can be encrypted and stored in Azure or a private cloud. It does not specify which storage option is included by default or who provisions and manages the storage, so storage architecture and ownership should be confirmed before implementation.
Are recordings encrypted?
Yes, the stated capabilities include secure, encrypted recordings. The source does not specify encryption architecture, key management, retention settings, or storage ownership, so those technical and compliance details should be agreed with IT Partner during scoping.
Does the service include legal hold capabilities?
The solution includes legal hold tagging to help prevent deletion during investigations. The source does not define whether specific legal hold rules, workflows, or retention policies are configured as part of the fixed service, so buyers should confirm the required legal hold setup.
Does the service include call playback for managers or compliance teams?
Yes, call playback is a stated capability, allowing conversations to be reviewed for accuracy, evidence, and customer service improvement. The source does not define which users receive playback access or how roles and permissions are configured, so access requirements should be confirmed.
Does the service include quality measurement tools?
Yes, the solution provides quality measurement tools that help managers assess call handling skills and identify knowledge gaps. The source does not specify scoring forms, evaluation criteria, dashboards, or reporting configuration, so those details should be clarified if they are important to the engagement.
Does the service support live listening?
Yes, live listening is a stated capability that allows managers to monitor live conversations and support employees in real time. The source does not define whether live listening is enabled by default, who can use it, or which policy controls apply, so this should be confirmed during planning.
Does the solution include speech analytics?
Yes, the stated capabilities include speech analytics that can transcribe recordings and scan for keywords and sentiment to uncover trends and improve decision-making. The source does not define languages, keyword lists, sentiment configuration, retention, or validation criteria, so analytics setup requirements should be scoped with IT Partner.
What does the customer need to provide before the implementation starts?
The source does not specify prerequisites such as Microsoft Teams licensing, call recording solution licensing, tenant permissions, Azure or private cloud storage, admin access, or security and network requirements. Because these items commonly affect implementation readiness, the customer should confirm required access, approvals, licenses, and storage decisions with IT Partner before the 5-day engagement begins.
What are IT Partner’s responsibilities during the engagement?
IT Partner is responsible for providing a tailored solution that meets the customer’s compliance, performance, and training needs within the stated service scope. IT Partner also applies knowledge of Microsoft Teams, Microsoft Graph API, and advanced call recording solution features to support integration, secure encrypted recordings, analytics, planning, deployment, and related support.
What are the customer’s responsibilities during the engagement?
The source does not define specific customer responsibilities such as providing tenant access, approving recording policies, selecting storage, identifying users, testing, or signing off completion. Customers should confirm these responsibilities with IT Partner because the implementation depends on business rules, compliance policies, and access to the Microsoft Teams environment.
Will implementing automatic call recording cause downtime or disrupt Teams calling?
The source does not state expected downtime, user disruption, or business impact during deployment. Buyers should ask IT Partner to confirm the implementation approach, any required maintenance windows, and whether testing or policy changes may affect Teams calling behavior.
What happens after the 5-day implementation is complete?
After the 5-day implementation, the customer operates the solution after handoff unless a separate managed service or support arrangement is purchased. 24/7 support, continuous monitoring, and ongoing maintenance are not included by default; they are available as optional extra-cost add-ons when separately contracted, delivered through IT Partner's NOC, third-party support partnerships, and a Microsoft Premier Support agreement. Any training or other post-completion support should be confirmed separately.