Microsoft Teams Administrator on Demand is an on-demand managed service for organizations that need support with Microsoft Teams administration issues and irregular administration chores. Support is available by phone, a Microsoft Teams session, or remotely, and covers the specific Microsoft Teams responsibilities listed in this service scope.
IT Partner provides on-demand professional support for Microsoft Teams issues. The service covers specific Microsoft Teams administration tasks, including external user and contact settings, presence visibility, mobile notifications, customized meeting invitations, and Activity Reports monitoring in the Microsoft 365 Admin Center. Support is available by phone, a Microsoft Teams session, or remotely.
Confirm the support request, affected users, business impact, and whether the issue is within the Microsoft Teams administration scope of this service.
Validate required administrator access, remote support method, and customer approval to review or change Microsoft 365 and Microsoft Teams settings.
Review the relevant configuration in the Microsoft 365 Admin Center, Microsoft Teams administration experience, or applicable Microsoft 365 administration portal, depending on tenant configuration and Microsoft service availability.
Diagnose the requested administration issue, such as external communication, external contacts, presence visibility, mobile notifications, meeting invitation customization, or activity reporting.
Apply approved configuration changes that are within scope and document any settings changed.
Validate the result with the customer or affected user where practical, including confirming expected behavior or reviewing available reporting data.
Provide a brief closeout summary with actions taken, any remaining findings, and recommendations for separate follow-up work if the request is outside this service scope.
Microsoft Teams Administrator on Demand is an on-demand managed service for organizations that need help with Microsoft Teams administration issues and irregular administration tasks. Support is available by phone, a Microsoft Teams session, or remote assistance, within the specific administration scope of the service.
This service includes administration support for external Microsoft Teams user communication, external access (federation) configuration, presence visibility settings, mobile notification settings, customized meeting invitations, and Activity Reports monitoring in the Microsoft 365 Admin Center. These items define the core service scope, so requests should relate directly to Microsoft Teams administration.
Yes. IT Partner can provide administration support to allow users to contact external Microsoft Teams users, because external user communication settings are included in the service scope.
Yes. IT Partner can help choose who sees whether coworkers are online in the Microsoft Teams presence feature, because presence visibility administration is one of the listed responsibilities for this service.
Yes. The service includes administration support to turn mobile notifications on or off for Microsoft Teams, so IT Partner can assist with that configuration as part of an on-demand support request.
Yes. IT Partner can help create customized meeting invitations for Microsoft Teams, because customized meeting invitations are listed as an included deliverable.
Yes. IT Partner can monitor Activity Reports in the Microsoft 365 Admin Center as part of this service. This is limited to the activity reporting responsibility listed in the scope and should not be assumed to include broader Microsoft 365 reporting or analytics unless confirmed separately.
This service does not include training customer teams, desktop software settings, Microsoft Teams deployment, dial-in conferencing setup, or PSTN Calling setup. It is intended for specific Microsoft Teams administration tasks, not implementation projects or end-user training.
The customer is responsible for issues that are not directly related to Microsoft Teams. IT Partner’s role is limited to the listed Microsoft Teams administration responsibilities, so unrelated Microsoft 365, desktop, network, or business application issues should be handled separately unless IT Partner confirms another applicable service.
The service is a recurring 30-day managed service: covered requests are handled on demand as they arise during each service period. How long an individual request takes depends on the specific administration task.
Yes. The customer needs an active Microsoft 365 tenant with the required Microsoft Teams licensing, a named point of contact who can approve changes, and authorization for IT Partner to access the tenant with appropriate least-privilege administrative roles.
Microsoft Teams Administrator on Demand is $1 per seat per 30-day service period. If your user count or billing scenario is unusual, confirm the final monthly cost with IT Partner before purchasing.