Microsoft Teams Administrator on Demand — Administration Support
Microsoft Teams Administrator on Demand is an on-demand managed service for organizations that need support with the retired Microsoft Teams Online administration issues and irregular administration chores. Support is available by phone, a Microsoft Teams session, or remotely, and covers the specific Microsoft Teams responsibilities listed in this service scope.
What this engagement is
IT Partner provides on-demand professional support for Microsoft Teams issues. The service covers specific Microsoft Teams administration tasks, including external user and contact settings, presence visibility, mobile notifications, customized meeting invitations, and Activity Reports monitoring in the Microsoft 365 Admin Center. Support is available by phone, a Microsoft Teams session, or remotely. Service details: SKU ITPWW180MSPRC; price $1 per user per month ($75 min); manager Mike Mackey; published date 2018-07-30; product taxonomy Microsoft Teams; service type Managed Services.
Success criteria
What you receive
How the work unfolds
Confirm the support request, affected users, business impact, and whether the issue is within the Microsoft Teams administration scope of this service.
Validate required administrator access, remote support method, and customer approval to review or change Microsoft 365 and Microsoft Teams settings.
Review the relevant configuration in the Microsoft 365 Admin Center, Microsoft Teams administration experience, or applicable Microsoft 365 administration portal, depending on tenant configuration and Microsoft service availability.
Diagnose the requested administration issue, such as external communication, external contacts, presence visibility, mobile notifications, meeting invitation customization, or activity reporting.
Apply approved configuration changes that are within scope and document any settings changed.
Validate the result with the customer or affected user where practical, including confirming expected behavior or reviewing available reporting data.
Provide a brief closeout summary with actions taken, any remaining findings, and recommendations for separate follow-up work if the request is outside this service scope.
Prerequisites
Who does what
IT Partner
- Allow users to contact external Microsoft Teams users
- Let users add external access with other Microsoft 365 organizations
- Choose who sees whether coworkers are online in the presence feature
- Turn mobile notifications on or off
- Create customized meeting invitations
- Activity Reports monitoring in the Microsoft 365 Admin Center
Your team
- Any issues not related directly to Microsoft Teams
What's not included
Limitations & technical notes
Frequently asked questions
What is Microsoft Teams Administrator on Demand?
Microsoft Teams Administrator on Demand is an on-demand managed service for organizations that need help with the retired Microsoft Teams Online administration issues and irregular administration tasks. Support is available by phone, a Microsoft Teams session, or remote assistance, within the specific administration scope of the service.
What Microsoft Teams administration tasks are included in this service?
This service includes administration support for external Microsoft Teams user communication, external access (federation) configuration, presence visibility settings, mobile notification settings, customized meeting invitations, and Activity Reports monitoring in the Microsoft 365 Admin Center. These items define the core service scope, so requests should relate directly to Microsoft Teams administration.
Does this service support Microsoft Teams administration as well as Microsoft Teams?
The service is categorized under the Microsoft Teams product taxonomy, but the stated scope is focused on the retired Microsoft Teams Online administration. If you need Microsoft Teams-specific administration work, confirm the exact requirement with IT Partner before purchasing because Teams administration tasks are not listed in the service deliverables.
Can IT Partner help users communicate with external Microsoft Teams users?
Yes. IT Partner can provide administration support to allow users to contact external Microsoft Teams users, because external user communication settings are included in the service scope.
Can IT Partner help us communicate with people outside our organization?
Yes. The service includes administration support to let users collaborate with external Microsoft Teams users, so IT Partner can assist with the related Microsoft Teams configuration within the stated scope.
Can this service manage Microsoft Teams presence visibility settings?
Yes. IT Partner can help choose who sees whether coworkers are online in the Microsoft Teams presence feature, because presence visibility administration is one of the listed responsibilities for this service.
Can IT Partner turn Microsoft Teams mobile notifications on or off?
Yes. The service includes administration support to turn mobile notifications on or off for Microsoft Teams, so IT Partner can assist with that configuration as part of an on-demand support request.
Can IT Partner customize Microsoft Teams meeting invitations?
Yes. IT Partner can help create customized meeting invitations for Microsoft Teams, because customized meeting invitations are listed as an included deliverable.
Does this service include monitoring Microsoft Teams activity reports?
Yes. IT Partner can monitor Activity Reports in the Microsoft 365 Admin Center as part of this service. This is limited to the activity reporting responsibility listed in the scope and should not be assumed to include broader Microsoft 365 reporting or analytics unless confirmed separately.
What is not included in Microsoft Teams Administrator on Demand?
This service does not include training customer teams, desktop software settings, Microsoft Teams deployment, dial-in conferencing setup, or PSTN Calling setup. It is intended for specific the retired Microsoft Teams Online administration issues, not implementation projects or end-user training.
Does this service include Microsoft Teams deployment or initial setup?
No. Microsoft Teams deployment is explicitly not included in this service. The service is for on-demand administration support after or alongside an existing Microsoft Teams environment, within the listed administrative tasks.
Does this service include dial-in conferencing or PSTN Calling setup?
No. Dial-in conferencing and PSTN Calling setup are explicitly excluded from the service scope. If you need voice, conferencing, or calling implementation work, you should confirm a separate service option with IT Partner.
Does IT Partner provide end-user or administrator training as part of this service?
No. Training of customer teams is listed as not included. The service is designed to provide professional on-demand administration support, not structured training sessions or knowledge-transfer programs.
Does this service cover desktop Microsoft Teams client settings or local device troubleshooting?
No. Desktop software settings are excluded from the service scope. IT Partner’s responsibilities are focused on specified the retired Microsoft Teams Online administration settings and Microsoft 365 Admin Center activity monitoring.
What issues remain the customer’s responsibility?
The customer is responsible for issues that are not directly related to Microsoft Teams. IT Partner’s role is limited to the listed Microsoft Teams administration responsibilities, so unrelated Microsoft 365, desktop, network, or business application issues should be handled separately unless IT Partner confirms another applicable service.
How does support happen during the engagement?
Support is provided on demand by phone, through a Microsoft Teams session, or remotely. The exact support method may depend on the issue and access required, but the work should remain within the Microsoft Teams administration tasks defined for this service.
How long does this service take?
The source service information does not specify a fixed duration. Because this is an on-demand managed service for irregular Microsoft Teams administration chores and support issues, the timing should be confirmed with IT Partner based on the specific request.
Are there prerequisites for using this service?
The published service information does not list prerequisites. In practice, IT Partner may need appropriate access and enough information to review the Microsoft Teams or Microsoft 365 Admin Center settings, so confirm access requirements with IT Partner before work begins.
Will this service cause downtime or business disruption?
The service description does not state any expected downtime. Because the included work focuses on administration settings such as external access, presence, notifications, invitations, and reporting, any business impact should be confirmed with IT Partner for the specific change being requested.
How is Microsoft Teams Administrator on Demand priced?
The listed price is $1 per user per month with a $75 minimum. If your user count or billing scenario is unusual, confirm the final monthly cost with IT Partner before purchasing.