Microsoft Entra Administrator on Demand — Remote Azure Managed Support
Microsoft Entra Administrator on Demand is a 30-day managed services engagement for organizations that need remote, time-and-materials support to manage Microsoft Azure cloud-based solutions. The engagement covers design, implementation, and task-based administration of Azure-based solutions, with focus on security, availability, and scalability: managing Azure resources, configuring Azure network connectivity, task-based monitoring review and troubleshooting, managing access and security policies, implementing backup and recovery plans, and optimizing Azure costs and resource usage. 24/7 support, continuous monitoring, and ongoing maintenance are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels.
What this engagement is
This service provides remote Microsoft Entra administrator support to help organizations manage Microsoft Azure cloud-based solutions. The role covers design, implementation, and task-based administration of Azure-based solutions, with attention to security, availability, and scalability. Work is completed on a time-and-materials basis, and tasks are performed remotely. 24/7 support, continuous monitoring, and ongoing maintenance are not included by default, but are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels.
Success criteria
What you receive
How the work unfolds
Confirm engagement objectives, primary stakeholders, communication channels, and the initial prioritized backlog of Azure administration tasks for the 30-day time-and-materials period.
Validate required access, administrative roles, subscription scope, change-management process, and any production maintenance windows before making changes.
Review the current Azure environment at a high level, including subscriptions, resource groups, key workloads, identity and access controls, networking, backup posture, monitoring, and cost-management priorities.
Execute approved administration tasks remotely, such as Azure resource management, virtual machine and storage changes, virtual network and VPN configuration, access-policy updates, backup and recovery configuration, monitoring updates, troubleshooting, and cost-optimization actions.
Coordinate with client developers, operations teams, security stakeholders, and business owners as needed to validate dependencies and reduce operational risk.
Provide periodic status updates covering completed work, open issues, risks, blockers, time consumed, and recommended next priorities.
At the end of the service period, summarize work completed, remaining recommendations, known risks, and suggested next steps or options for additional support if applicable.
Prerequisites
Who does what
IT Partner
- Design, implementation, and task-based administration of Azure-based solutions, as well as supporting their security, availability, and scalability.
- Help you effectively manage your cloud-based solutions by collaborating with developers, operations teams, and other stakeholders.
- Create and manage virtual machines, storage accounts, and other Azure resources.
- Configure and manage Azure network connectivity, including virtual networks and VPNs.
- Perform task-based monitoring review and troubleshoot Azure-based applications and services.
- Manage access to Azure resources and enforce security policies.
- Implement backup, disaster recovery, and business continuity plans.
- Manage Azure costs and optimize resource usage.
Your team
- Identify business and technical priorities for the 30-day engagement and approve the order in which work should be performed.
- Provide timely access to Azure subscriptions, Microsoft Entra ID, monitoring tools, documentation, and related systems required for the approved tasks.
- Assign a technical point of contact and business approver who can answer questions, validate requirements, and approve changes.
- Maintain ownership of Azure subscriptions, licensing, consumption charges, third-party costs, and business decisions related to the environment.
- Communicate required change windows, blackout periods, production constraints, compliance requirements, and escalation paths before work begins.
- Review and approve proposed changes that may affect production services, security posture, network connectivity, identity access, backup behavior, or cost.
- Validate completed work from the business or application perspective and report any issues promptly.
- Coordinate internal application owners, developers, network teams, security teams, and operations teams when their input or action is required.
What's not included
Limitations & technical notes
Frequently asked questions
What is Microsoft Entra administrator on Demand?
Microsoft Entra Administrator on Demand is a 30-day managed services engagement that provides remote, time-and-materials support for Microsoft Azure cloud-based solutions. It helps organizations manage, design, implement, and perform task-based administration of Azure-based solutions with attention to security, availability, and scalability. 24/7 support, continuous monitoring, and ongoing maintenance are available as optional extra-cost add-ons.
What types of Azure administration tasks are included in this service?
This service includes remote Microsoft Entra administrator support for Azure-based solutions, including creation and management of virtual machines, storage accounts, and other Azure resources. It also includes Azure network connectivity configuration, task-based monitoring review and troubleshooting, access and security policy management, backup and recovery planning, and Azure cost and resource usage optimization.
Is this service delivered remotely or onsite?
Microsoft Entra administrator on Demand is delivered remotely. The published scope states that all tasks are performed remotely, so any need for onsite work should be confirmed separately with IT Partner before purchase.
How long does the Microsoft Entra administrator on Demand engagement last?
The engagement runs for a 30-day service period, with work billed at $175 per hour on a time-and-materials basis. The specific tasks completed depend on the client's priorities, available access, and approved hours.
How is pricing calculated for this service?
Microsoft Entra administrator on Demand is priced at $175 per hour. Because the engagement is time-and-materials, total cost depends on the amount of administrator time used during the 30-day service period rather than a fixed project fee.
Does this service include monitoring and troubleshooting Azure applications and services?
This service includes task-based monitoring review and troubleshooting of Azure-based applications and services under the approved time-and-materials engagement. 24/7 support and continuous monitoring are not included by default, but are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels.
Does this service include Azure cost optimization?
Yes. Microsoft Entra administrator on Demand includes managing Azure costs and optimizing resource usage. Because the engagement is time-and-materials, cost optimization work should be prioritized with IT Partner based on the client’s Azure environment and available hours.
What are IT Partner’s responsibilities during the engagement?
IT Partner is responsible for remote design, implementation, and task-based administration support for Azure-based solutions, including security, availability, and scalability considerations. IT Partner’s responsibilities also include Azure resource management, network connectivity configuration, task-based monitoring review and troubleshooting, access and security policy management, backup and recovery implementation, and Azure cost optimization. 24/7 support, continuous monitoring, and ongoing maintenance are optional extra-cost add-ons, not default deliverables.
What are the client’s responsibilities for this service?
The client identifies priorities and approves the order of work, provides timely access to Azure subscriptions and Microsoft Entra ID, assigns a technical point of contact and business approver, communicates change windows and production constraints, and validates completed work from the business perspective.
Are there prerequisites for starting the Microsoft Entra administrator on Demand service?
Yes. The engagement requires an active Microsoft Entra tenant and in-scope Azure subscriptions, approval for remote time-and-materials work, least-privilege administrative access — Azure RBAC and Microsoft Entra ID roles, or Privileged Identity Management activation — and working MFA and remote-access procedures.
What is not included in this service?
Exclusions include onsite or physical hardware work, Azure consumption and licensing costs, fixed-scope project delivery, application code development, large migrations or architecture redesigns, and formal penetration testing or forensics. 24/7 support, continuous monitoring, and ongoing maintenance are optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels.
Will this service cause downtime or business disruption?
Administration tasks are planned to avoid disruption, but network, identity, access-policy, VM, or backup changes can affect production systems. Changes with potential impact are reviewed and approved with the client and scheduled in agreed maintenance windows.