Microsoft 365 Administrator On Demand — Tenant Administration Support
Microsoft 365 Administrator On Demand provides recurring on-demand administration support for organizations that need help with irregular Microsoft 365 tenant administration tasks, such as creating new users or managing existing Exchange Online transport rules. Support is available by phone, Skype for Business, or remotely.
What this engagement is
IT Partner provides on-demand support for Microsoft 365 tenant issues and irregular administration chores. The service is delivered by engineers with competencies and skills intended to help solve Microsoft 365 tenant problems quickly and professionally. SKU: ITPWW140MSPRC. Price: $15 per user per month ($105 min). Duration: recurring. Manager: Mike Mackey.
Success criteria
What you receive
How the work unfolds
Service onboarding and request intake: confirm the customer tenant, billing arrangement, authorized contacts, support channels, and the types of Microsoft 365 administration tasks expected under the recurring service.
Access and permissions validation: establish or confirm appropriate delegated Microsoft 365 administrative access, security requirements, and any required access to DNS, identity, or hybrid infrastructure before work begins.
Request submission and triage: receive administration requests by the agreed support channel, clarify business need, affected users or services, urgency, and whether the request is within the Microsoft 365 tenant administration scope.
Change review and approval: identify the administrative action required, confirm risks or user impact where relevant, and obtain customer approval for changes that could affect sign-in, mail flow, licensing, DNS, or security posture.
Remote administration execution: perform the approved Microsoft 365 tenant administration task, such as user or group changes, license reassignment where included in full-service billing support, MFA updates, DNS-related changes, password resets, transport rule updates, AD Connect review, or system alert/report work.
Validation and customer confirmation: verify the requested change was completed, perform reasonable administrative checks, and ask the customer or affected user to confirm the expected outcome where end-user validation is required.
Documentation and closure: record the completed action, note any follow-up items, identify requests that require a separate project or additional-cost service, and close the request through the agreed support process.
Prerequisites
Who does what
IT Partner
- DNS configuration
- Microsoft 365 User/Group Administration
- Employee onboarding or termination
- User creation or deactivation
- Password changes/resets
- Configure Microsoft 365/Entra ID groups
- Modify password expiration policies
- Report license use and reassign licenses as needed (included in full-service billing support)
- Multi-factor authentication
- AD Connect (formerly AD Sync/DirSync)
- Single Sign On/Federation with ADFS
- System Alerts and Reports
Your team
- Designate authorized contacts for Microsoft 365 administration requests and approvals.
- Provide timely, accurate request information, including affected users, groups, domains, required timing, and business context.
- Provide or approve the administrative access required for IT Partner to perform the requested Microsoft 365 tenant tasks.
- Maintain appropriate Microsoft 365 licensing and subscriptions for the services and features being administered.
- Provide access to DNS hosting, domain registrar, on-premises AD Connect servers, ADFS servers, or other related systems when those systems are involved in the request.
- Approve changes that may affect users, mail flow, sign-in, licensing, security policies, or domain configuration before implementation.
- Communicate planned changes to internal users when customer communication is required.
- Validate completed requests from the business or end-user perspective when IT Partner cannot directly confirm the user outcome.
What's not included
Limitations & technical notes
Frequently asked questions
What is Microsoft 365 Administrator On Demand?
Microsoft 365 Administrator On Demand is a recurring support service for organizations that need help with irregular Microsoft 365 tenant administration tasks. IT Partner engineers provide on-demand assistance for Microsoft 365 tenant issues and administration chores by phone, Skype for Business, or remote support.
What Microsoft 365 administration tasks are included?
The service includes Microsoft 365 tenant administration tasks such as DNS configuration, Microsoft 365 user and group administration, employee onboarding or termination, user creation or deactivation, password changes or resets, Microsoft 365 and Entra ID group configuration, password expiration policy changes, license use reporting and reassignment where included in full-service billing support, multi-factor authentication, AD Connect, ADFS federation or single sign-on, and system alerts and reports. It is designed as supplementary professional help for Microsoft 365 tenant administration, not as a general IT support package.
Is this service for one-time projects or ongoing support?
Microsoft 365 Administrator On Demand is a recurring service. It is intended for organizations that need ongoing access to professional help for irregular Microsoft 365 tenant administration needs rather than a single fixed-scope project.
How is support delivered?
Support is available by phone, Skype for Business, or remotely. The appropriate method depends on the request and what access or interaction is required to resolve the Microsoft 365 tenant administration issue.
How much does Microsoft 365 Administrator On Demand cost?
The listed price is $15 per user per month, with a $105 minimum. Because it is a recurring service, organizations should confirm billing details, eligible user counts, and any full-service billing support arrangements with IT Partner before purchasing.
Is there a minimum monthly charge?
Yes. The service lists a $105 minimum, even though the per-user price is $15 per user per month.
Does the service include Microsoft 365 user onboarding and offboarding?
Yes. Employee onboarding or termination, user creation or deactivation, password resets, and group administration are included within the stated Microsoft 365 administration scope. License use reporting and license reassignment are listed as included when they are part of full-service billing support.
Can IT Partner manage Exchange Online transport rules under this service?
Yes, the service description specifically identifies managing existing Exchange Online transport rules as an example of an irregular Microsoft 365 tenant administration task. Requests should still be confirmed with IT Partner if they involve broader mail flow design, security policy changes, or work outside routine tenant administration.
Does the service include DNS configuration for Microsoft 365?
Yes. DNS configuration is listed as an included deliverable and IT Partner responsibility, which can be relevant for Microsoft 365 services such as Exchange Online, Teams, and domain verification.
Does the service include multi-factor authentication configuration?
Yes. Multi-factor authentication is included in the stated service deliverables. The exact configuration approach should be confirmed with IT Partner based on the organization’s Microsoft 365 tenant, licensing, and security requirements.
Does the service include AD Connect or federation support?
Yes. AD Connect, formerly AD Sync or DirSync, and Single Sign On/Federation with ADFS are listed as included areas of support. Because identity synchronization and federation can affect user sign-in, the exact task, impact, and required access should be reviewed with IT Partner before changes are made.
What is not included in Microsoft 365 Administrator On Demand?
The service does not include training of the customer team, desktop software settings, or issues that are not directly related to Microsoft 365. It is focused on Microsoft 365 tenant administration and related support tasks.
Does this service include help with desktop Outlook or Office app settings?
No. Desktop software settings are specifically listed as not included. The service focuses on Microsoft 365 tenant administration rather than workstation or desktop application configuration.
Does this service include training for our internal IT team or end users?
No. Training of the customer team is specifically excluded from the service scope. IT Partner can provide administration support for covered Microsoft 365 tenant tasks, but training would need to be discussed separately.
What does the customer need to provide before IT Partner can perform administration tasks?
The published service content does not list formal prerequisites or client responsibilities. In practice, Microsoft 365 administration work typically requires appropriate tenant access, permission to make changes, and enough request detail to act safely, so customers should confirm required access, contacts, and approvals with IT Partner before service begins.
What happens when we submit an administration request?
The published service content does not define a detailed request, response, execution, or completion workflow. Customers should expect the request to be handled as on-demand Microsoft 365 tenant support, but specific response processes, approvals, and escalation steps should be confirmed with IT Partner.
Will this service cause downtime or business disruption?
Most routine Microsoft 365 administration tasks, such as password resets, group updates, or license changes, are typically targeted changes rather than tenant-wide outages. However, some tasks such as DNS, AD Connect, MFA, or federation changes can affect sign-in or service behavior, so IT Partner should confirm the expected business impact before performing those changes.
Who is responsible for completing the Microsoft 365 administration work?
IT Partner is responsible for the listed administration deliverables, including DNS configuration, Microsoft 365 user and group administration, onboarding and termination tasks, MFA, AD Connect, ADFS federation, and system alerts and reports. The source content does not list customer responsibilities, so customers should confirm what approvals, access, and internal coordination they must provide.
Does the service include license reporting and reassignment?
Yes, reporting license use and reassigning licenses as needed is listed as included when it is part of full-service billing support. Customers should confirm whether their billing arrangement includes that full-service billing support before relying on license reassignment as part of the service.
What is the success criterion for this service?
The stated success criterion is that the customer receives supplementary, on-demand professional help in solving issues with their Microsoft 365 tenant. This means the service is measured around providing expert Microsoft 365 tenant administration assistance rather than delivering a fixed implementation milestone.