Exchange Online Administrator on Demand provides on-demand professional support for Exchange Online tenant issues. IT Partner engineers help with irregular Exchange Online administration tasks such as mailbox feature setup, request-specific review through the Exchange Online admin center, deleted item recovery, shared mailbox creation, and anti-spam and malware filter setup.
This service provides on-demand administrative help for Exchange Online. IT Partner supports Exchange Online tenant issues and handles irregular administration tasks. Support is available by phone, through a Microsoft Teams session, or remotely.
Intake the Exchange Online request, confirm the business issue, affected users or mailboxes, urgency, and whether the request is within the Exchange Online administration scope.
Confirm administrative access, support channel, approval authority, and any change window or communication requirements before making tenant changes.
Review relevant Exchange Online admin center settings, service health, mailbox configuration, shared mailbox configuration, message protection settings, or deleted item recovery options as applicable to the request.
Perform the approved Exchange Online administrative task, such as configuring mailbox features, creating or updating a shared mailbox, recovering recoverable deleted items, or adjusting anti-spam and malware filter settings.
Validate the result with the client contact or affected user where practical, including confirming mailbox access, feature behavior, message filtering behavior, or recovered item availability.
Provide a brief completion summary with actions taken, any remaining risks or limitations, and recommended next steps if additional work is required.
Exchange Online Administrator on Demand is an IT Partner service that provides on-demand professional support for Exchange Online tenant issues. IT Partner engineers help with irregular Exchange Online administration tasks such as mailbox feature setup, request-specific Exchange Online admin center review, deleted item recovery, shared mailbox creation, and anti-spam and malware filter setup.
This service includes setting up mailbox features, reviewing Exchange Online through the Exchange Online admin center (EAC) for the requested support issue, recovering deleted items in a user's mailbox, creating shared mailboxes, and setting up anti-spam and malware filters for the organization. These tasks are included because the service is designed to supplement your team with on-demand Exchange Online administrative help.
Yes, IT Partner can create shared mailboxes in Exchange Online so a group of people can monitor and send email from a common email address. This is part of the stated Exchange Online Administrator on Demand deliverables.
Yes, IT Partner can help recover deleted items in a user's Exchange Online mailbox. The ability to recover an item may depend on the mailbox configuration and Microsoft 365 retention behavior, so specific recoverability should be confirmed during the support request.
Yes, IT Partner can set up anti-spam and malware filters for the organization in Exchange Online. This service is intended for Exchange Online administrative configuration, so it is appropriate for help with mail protection settings within the tenant.
This service includes request-specific review of Exchange Online using the Exchange admin center (EAC), but it does not include continuous monitoring, 24/7 support, or ongoing maintenance by default. Those capabilities are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels.
No, mailbox migration is not included in this service. Exchange Online Administrator on Demand is for irregular administration and support tasks within Exchange Online, not for planning or executing mailbox migrations.
Support for Exchange Online Administrator on Demand is available by phone, through a Microsoft Teams session, or by remote connection. The exact support method is selected based on the issue and what access is needed to work in the Exchange Online tenant.
The client provides the access, approvals, and issue details required for the requested Exchange Online work — affected users, mailbox names, error messages, and the expected outcome — and handles issues not directly related to Exchange Online. IT Partner confirms any additional requirements when the request is scoped.
The service is billed by the hour, and requests are scoped in one-hour units. How long a request takes depends on the specific administrative task; timing is confirmed with IT Partner when the request is scoped.
Exchange Online Administrator on Demand is $175 per hour. The hourly rate is quoted in writing before work begins, and the total depends on the time required for the requested Exchange Online work.
During a support session, IT Partner reviews the Exchange Online issue or request, connects by phone, Microsoft Teams, or remote access as appropriate, and performs the in-scope administrative task. Typical work includes configuring mailbox features, creating a shared mailbox, checking the Exchange admin center, recovering deleted items, or adjusting anti-spam and malware filters.