Our objective is to support your SharePoint Online or on-premises engineer's tasks.

IT Partner responsibilities #

• Day-to-day SharePoint support
• Creation and maintenance of sites based on available templates
• End user support for usage of existing SharePoint functionality
• End user support for usage of SharePoint features for new business needs
• Quick resolution of trouble tickets
• Regular backups of sites
• Integrated monitoring and management
• Technical and services pack updates on availability
• Disaster recovery and ensuring business service continuity

Client responsibilities #

• Provide a dedicated point of contact responsible for working with IT Partner and coordinate any outside vendor resources and schedules
• Configure all networking equipment, such as load balancers, routers, firewalls, and switches
• Provide access to physical and virtual servers and/or systems and services, as needed
• Provide remote and/or physical access to facility and systems required to complete work

Outside the scope of this project (additional cost items) #

• Training of customer team(s)
• Desktop software settings
• Any issues not directly related to SharePoint