RingCentral, 8x8, or Zoom Phone to Teams Phone Migration

Consolidation, almost always. These are capable platforms — the driver is that your team already uses Teams for meetings and chat, your identity and licensing already live in Microsoft 365, and a separate UCaaS subscription with its own admin console and bill stops earning its keep. The decision usually crystallizes at contract renewal, which is also the cheapest time to move.

Discovery of your current numbers and call flows, Teams Phone licensing and PSTN connectivity selection, number porting with tracking to carrier-confirmed dates, rebuilt dial plans, auto attendants and call queues (up to three of each as standard scope), emergency locations, device and headset guidance, a piloted and phased cutover with coexistence, an end-user quick-start guide, and an admin handover with closeout report.

$15 per user plus a $2,500 tenant fee — an estimate for typical scope, confirmed as a fixed written quote after discovery and before work begins; you pay after you approve delivery. Microsoft licensing, calling plans, and any carrier charges are billed by Microsoft or the carrier, and your remaining obligations to your current provider are separate.

Yes — keeping your numbers is the point of porting. You provide account details from your current provider and sign a letter of authorization; we prepare and submit the port orders and track each one to completion. Main lines, direct dials, and service numbers all move; discovery catches any number that needs special handling before orders go in.

No one can honestly guarantee a port date — completion is controlled by the losing carrier, not by IT Partner or Microsoft. What we do is prepare clean orders (most port delays come from mismatched account details), track every order, and build the cutover schedule around carrier-confirmed dates. Simple ports often complete quickly; complex or multi-location ports can take several weeks, and coexistence keeps your calling live throughout.

The migration is designed so they do not: your existing service stays live while ports are pending, pilot users validate Teams calling before anyone depends on it, and users cut over in waves as their numbers complete. Where the losing platform supports it, fallback forwarding covers the transition window for main lines.

Teams Phone for each calling user, plus PSTN connectivity: a Microsoft Calling Plan, an Operator Connect carrier, or Direct Routing. Which one fits depends on your countries, call volumes, and any carrier relationships you want to keep — we recommend one during discovery and can supply Microsoft licenses through our direct CSP relationship. License costs are separate from the service fee.

That relationship — notice periods, renewal dates, early-termination terms, final cancellation — stays between you and them, and we do not negotiate it. What we contribute is timing: most clients schedule the migration against their renewal date, and our closeout report confirms nothing in production still depends on the old service before you cancel.

We document your current trees, queues, schedules, and voicemail behavior in discovery and rebuild them natively in Teams — up to three auto attendants and three call queues as standard scope, with more available as additional scope. Migrations are also a natural moment to fix flows that callers complain about, and the call-flow document is where you approve any improvements.

Teams Phone works with certified Teams IP phones, headsets, and common-area phones; some SIP phones from your current setup may be reusable via Microsoft's SIP Gateway, which discovery evaluates honestly rather than promising. We provide device recommendations in every migration; desk phone deployment is included when the phones are purchased through IT Partner, mirroring our Teams Phone setup practice.

This is the most common surprise, so we surface it in week one: Teams Phone does not natively replace fax lines, and SMS capabilities differ from what UCaaS platforms bundle. Discovery flags every feature that does not translate one-to-one and recommends alternatives; implementing those alternatives is scoped separately, with no pressure to buy them from us.

No — historical recordings, voicemail messages, and analytics live in your current provider's platform, and you should export what you need before cancellation (retention obligations especially). We tell you what to pull during discovery. Go-forward compliance recording in Teams is a separate service: Automatic Call Recording for Teams.

A quick-start guide for calling in Teams and an admin handover session are included. Structured, instructor-led training — useful when a whole company changes its phone habits at once — is our separate Microsoft Teams Adoption Training and Pilot service.