Post-Migration Support for Microsoft 365 Admins — 30-Day Managed Assistance
Post-Migration Support for Admin is a 30-day managed service for technical specialists who need qualified assistance after migration to Microsoft 365 cloud services, including Exchange Online, SharePoint Online, Dynamics 365, and other services. IT Partner provides advice, consultation, problem-solving, and coordination with Microsoft Support for Microsoft 365-related issues. This service does not include end-user support.
What this engagement is
This service provides post-migration support for Microsoft 365 cloud services. IT Partner specialists advise on product and service configuration, functionality, capabilities, licensing, and purchasing licenses, and help solve problems that may occur after migration. Support is for technical specialists only and does not include end-user support.
Success criteria
What you receive
How the work unfolds
Kickoff and support setup — confirm the client technical point of contact, support period dates, communication channels, ticket intake method, escalation path, and Microsoft 365 services in scope.
Access and environment validation — confirm the required Microsoft 365 tenant access, administrative roles, support permissions, and any relevant documentation from the migration project.
Post-migration stabilization review — review known issues, open migration items, service health, licensing status, and priority workloads such as Exchange Online, SharePoint Online, Teams, OneDrive, and Dynamics 365 where applicable.
Ticket triage and prioritization — receive support requests from the client technical team, classify issues by impact and urgency, and agree on the next troubleshooting steps.
Troubleshooting and consultation — investigate Microsoft 365-related issues, provide configuration guidance, advise on functionality and licensing questions, and recommend corrective actions.
Microsoft Support escalation when needed — prepare case details, collect logs or screenshots where required, contact Microsoft Support, and coordinate follow-up toward resolution or an agreed workaround for the Microsoft 365-related issue.
Ongoing status communication — provide updates to the client point of contact on active issues, decisions needed, Microsoft Support cases, and any client-side actions required.
Closeout at the end of the 30-day period — review resolved items, remaining known issues, recommendations, and any support needs that may require a separate follow-on engagement.
Prerequisites
Who does what
IT Partner
- Receipt and response to tickets by mail or a ticket system.
- Problem-solving.
- Consultation.
- Contacting Microsoft Support and resolving issues.
Your team
- Provide a dedicated point of contact responsible for working with IT Partner.
- Coordinate any outside vendor resources and schedules.
- Review and approve engagement deliverables in a timely manner.
What's not included
Limitations & technical notes
Frequently asked questions
What is Post-Migration Support for Admin?
Post-Migration Support for Admin is a 30-day managed support service for technical specialists after a migration to Microsoft 365 cloud services. IT Partner provides advice, consultation, problem-solving, and coordination with Microsoft Support for Microsoft 365-related issues, including Exchange Online, SharePoint Online, Dynamics 365, and other services.
Who is this post-migration support service designed for?
This service is designed for administrators, IT staff, and other technical specialists who manage Microsoft 365 after migration. It is not intended for end users, because the stated scope specifically excludes end-user support.
Which Microsoft services are covered by this support?
The service covers Microsoft 365 cloud services related to the post-migration environment, including Exchange Online, SharePoint Online, Dynamics 365, and other Microsoft 365 services. Support is focused on Microsoft 365-related configuration, functionality, licensing, and post-migration issues.
What is included in Post-Migration Support for Admin?
The service includes receipt and response to tickets by email or a ticket system, problem-solving, consultation, and contacting Microsoft Support to help resolve Microsoft 365-related issues. IT Partner also advises on product and service configuration, functionality, capabilities, licensing, and purchasing licenses.
What is not included in this service?
Post-Migration Support for Admin does not include customer team training, desktop software settings, end-user support, or issues not directly related to Microsoft 365. The service is limited to support for technical specialists managing Microsoft 365 services after migration.
How long does the service last?
The service duration is 30 days per project. During that period, IT Partner provides post-migration assistance for Microsoft 365-related technical issues within the service scope.
How much does Post-Migration Support for Admin cost?
Post-Migration Support for Admin is priced at $900 per project.
Can IT Partner contact Microsoft Support on our behalf?
Yes, contacting Microsoft Support and helping resolve issues is included in the service deliverables. IT Partner coordinates with Microsoft Support for Microsoft 365-related issues that require Microsoft involvement.
Does this service include Microsoft 365 licensing advice?
Yes, IT Partner can advise on Microsoft 365 licensing and purchasing licenses as part of the service. The advice is within the context of Microsoft 365 cloud services and post-migration administration.
How are support requests submitted during the engagement?
Support requests are received and responded to by email or through a ticket system. The intake method, escalation path, and communication cadence are agreed at kickoff.
What are the client’s responsibilities during the support period?
The client must provide a dedicated point of contact to work with IT Partner, coordinate any outside vendor resources and schedules, and review and approve engagement deliverables in a timely manner. These responsibilities help IT Partner investigate and resolve Microsoft 365-related issues efficiently.
Are there prerequisites before starting Post-Migration Support for Admin?
Yes. The migration should be completed or in post-cutover stabilization, the client provides a dedicated technical point of contact, and IT Partner needs least-privilege Microsoft 365 administrative access — delegated access, GDAP, or named admin accounts — plus relevant tenant, licensing, and migration documentation.