Manual In-Place Upgrade to Windows 10 — Remote PC Upgrade Implementation

Manual In-Place Upgrade to Windows 10 is an IT Partner implementation service for organizations with fewer than 25 Windows 7 or Windows 8 PCs that need a manual remote in-place upgrade to Windows 10. IT Partner analyzes compatibility, performs the upgrade during non-working hours, and works to resolve issues in the update process while preserving user files and compatible installed applications.

This service is intended for PCs currently running Microsoft Windows 7 or Windows 8 and is limited to fewer than 25 PCs. The computers must be compatible with Windows 10 and must have valid Windows 10 licenses, which can be purchased through IT Partner if needed.

No, this service is specifically scoped for fewer than 25 PCs. If you need to upgrade more than 25 PCs, IT Partner directs customers to the Automatically Upgrade to Windows 10 service instead.

Yes, the service is designed to perform an in-place upgrade that keeps all user files on the computers. The success criteria include Windows 10 running on all workstations in accordance with the license and all user files remaining in place.

Compatible installed applications are intended to remain in place during the in-place upgrade. Applications that are not compatible with Windows 10 are not guaranteed by the service, because the stated scope preserves compatible applications only.

The service includes compatibility analysis of the existing Windows 7 or Windows 8 computers, a manual remote in-place upgrade to Windows 10, problem resolution during the update process or in case of failure, and a project closeout report. The closeout report includes final project status, evidence of matching acceptance criteria, outstanding issues, and the final budget.

The service does not include support for workstations running operating systems other than Microsoft Windows 7 or Windows 8, firmware installation, BIOS configuration, or end-user training. It also excludes items not specifically listed in the project scope, and more extensive documentation is available only for an additional fee.

The stated service duration is 2 weeks. The actual upgrade schedule is coordinated during the engagement, and the plan may vary depending on the client’s needs and workstation readiness.

Each upgraded computer will not work for at least two hours during the upgrade. This downtime may increase depending on the performance of the computer, which is why the service is performed during non-working hours to avoid user interruption.

The upgrades are performed during non-working hours. This scheduling approach is part of the service scope because each PC will be unavailable for at least two hours during the upgrade.

The client must have Windows 10-compatible computers and Windows 10 licenses for the PCs being upgraded. Each PC must also have an Internet connection with a speed of at least 3 MBs, and remote access and administrative rights must be available for all upgradable computers.

Windows 10 licenses are required but are not described as included in the base service price. The service notes that licenses can be purchased through IT Partner, so licensing needs and costs should be confirmed before the engagement begins.

The listed price is $400 plus $100 for each PC. The service SKU is ITPWW350IMPOT, and the service is scoped for fewer than 25 PCs.

IT Partner analyzes the existing computers for compatibility with Windows 10, performs the in-place upgrade while keeping user files and compatible applications, and resolves problems in the update process or in case of failure. IT Partner also provides a project closeout report at the end of the engagement.

The client is responsible for coordinating internal resources and staff schedules, assigning a dedicated point of contact, providing remote access by RDP or TeamViewer, and providing admin access rights to all upgradable computers. The client must also coordinate outside vendors if needed, configure network equipment such as firewalls and switches, review deliverables promptly, solve hardware problems, and be prepared to provide an onsite person with minimal technical skills if a remote issue cannot be resolved.

Yes, the service is designed as a manual remote in-place upgrade using access such as RDP or TeamViewer. However, the client must be prepared to provide an onsite person with minimal technical skills if problems occur that cannot be solved remotely.

Problem resolution in the update process or in case of failure is included in the service scope. Hardware problems remain the client’s responsibility, and issues outside the stated scope may require additional discussion with IT Partner.

No, firmware installation and BIOS configuration are explicitly excluded from the service. If a workstation requires those changes before it can be upgraded, they would need to be handled outside this project scope.

The implementation plan includes a kickoff meeting, analysis of existing workstations for Windows 10 compatibility, creating and coordinating the update schedule, updating the computers, and verifying results while fixing issues. These steps support the goal of completing the upgrades with minimal user disruption during non-working hours.

IT Partner provides a project closeout report indicating the final project status. The report includes evidence of matching acceptance criteria, outstanding issues, and the final budget.