First page of Microsoft's 100,000-partner directory, sorted by responsiveness All 6 Microsoft Solutions Partner designations Microsoft Solutions Partner since 2006 1,100+ organizations under management
Home/Services/Entra ID Profile Complete Service
Managed services

Entra ID Profile Complete Service — Microsoft 365 Directory Optimization

Entra ID Profile Complete Service is a Managed services offering for Microsoft Azure that helps organizations update and maintain Microsoft Entra ID user profile attributes so Microsoft 365 tools can use more complete directory data. SKU: ITPWW540IMPOT. Price: $500. Duration: 3 days. Manager: Roman Sotnik.

Timeline 3 daysService owner Roman SotnikMicrosoft Azure

What this engagement is

Maintaining accurate and complete user profiles in Microsoft Entra ID, formerly Azure AD, helps improve collaboration, directory management, search, and reporting in Microsoft 365. This service focuses on updating and maintaining missing HR and management-related Entra ID attributes so organizations can better use Microsoft 365 profile-driven capabilities. The source page highlights organizational hierarchy, search and discovery in Microsoft Teams and Outlook, reporting structures, department assignments, contact details, and reduced manual administrative work through automated data population. Service page date: 2023-02-23. Contact options listed on the source page are +1-855-700-0365, sales@o365hq.com, Request a Call at https://forms.office.com/r/atB1RqFeK6, and Message via Teams at https://teams.microsoft.com/l/chat/0/0?users=mym@itpartner365.com.

Success criteria

01Missing Entra ID attributes are populated to support a clear and structured organizational hierarchy.
02Profile data supports improved search and discovery within Microsoft Teams and Outlook.
03Microsoft 365 tools can leverage more complete and accurate user profiles.
04Reporting structures, department assignments, and contact details support workforce management.
05Automated data population helps reduce manual errors and administrative overhead.
06The client-approved attribute mapping is documented before updates are applied.
07Updates are applied to the agreed in-scope user population using a controlled and repeatable process.
08A representative validation sample confirms that key attributes, such as manager, department, title, office, phone, and other agreed fields, are visible in Microsoft Entra ID and Microsoft 365 after synchronization and propagation.
09Any records that cannot be updated because of missing source data, permissions, synchronization constraints, or data conflicts are documented for follow-up.

What you receive

Support for updating and maintaining missing HR and management-related Microsoft Entra ID attributes.
Automated population of missing Entra ID profile data, as described on the source page.
Guidance and support through assessment, implementation, and validation of the profile completion process.
In-scope attribute mapping and source-data requirements summary for human review and approval.
Review of the in-scope user population and target Entra ID profile attributes.
Controlled update process for agreed user profile fields using Microsoft-supported administrative tooling, such as Microsoft Entra admin center, Microsoft Graph, or PowerShell, as appropriate for the tenant.
Validation summary showing completed updates, exceptions, and recommended follow-up actions.
Basic handover guidance for maintaining profile data quality after the engagement.

How the work unfolds

Kickoff and access confirmation

Confirm the service scope, in-scope users, target attributes, delivery schedule, points of contact, and required administrative access for Microsoft Entra ID and Microsoft 365.

Initial assessment

Assess the Entra ID profile completion process before implementation. Review current user profile completeness, identify missing or inconsistent HR and management-related attributes, and confirm whether Entra ID or on-premises Active Directory is the source of authority.

Attribute mapping and data preparation

Review the client-provided source data, map source fields to the agreed Entra ID attributes, identify required data cleanup items, and confirm how manager, department, contact, and organizational hierarchy fields should be populated.

Pilot update

Apply the agreed update approach to a small representative set of users where appropriate, then validate results with the client before broader implementation.

Implementation

Implement updates for missing HR and management-related Entra ID attributes using the approved mapping and in-scope data set. Apply updates in a controlled manner and track exceptions.

Validation

Validate the profile completion process. Confirm that agreed attributes are populated for the in-scope users, review Microsoft 365 visibility after expected propagation, and provide a summary of completed work and any unresolved exceptions.

Prerequisites

An active Microsoft Entra ID tenant with in-scope user accounts already created.
Administrative access approved by the client. Typical roles may include User Administrator, Global Reader, Reports Reader, or Global Administrator depending on the update method and tenant controls.
If the environment is hybrid, confirmation of the authoritative source for each attribute, such as on-premises Active Directory synchronized through Microsoft Entra Connect or cloud-only Entra ID.
Client-approved list of in-scope users, preferably with immutable identifiers such as user principal name, employee ID, or object ID.
Authoritative HR or business source data for the attributes to be populated, such as department, job title, manager, office, phone, company, location, or other agreed fields.
Attribute mapping approved by the client, including any formatting standards, naming conventions, required fields, and exception-handling rules.
Client stakeholder available to validate organizational hierarchy and resolve data exceptions.
Approval to use Microsoft-supported tools such as Microsoft Entra admin center, Microsoft Graph, PowerShell, or CSV-based bulk update methods where appropriate.
Any required internal change approval, security approval, or maintenance/change window approval completed before production updates.

Who does what

IT Partner

  • Expert Guidance – Our specialists ensure a smooth and efficient update process, minimizing disruptions.
  • End-to-End Support – From initial assessment to implementation and validation, we handle every aspect of the profile completion process.
  • Proven Track Record – We’ve successfully delivered Microsoft 365 identity services for organizations of all sizes, ensuring security and efficiency.
  • Customer-Centric Approach – Your success is our priority. We work closely with you to meet your organization’s specific needs.
  • Review current Entra ID profile completeness and identify missing or inconsistent in-scope attributes.
  • Help define and document the attribute mapping between the client-provided source data and Microsoft Entra ID profile fields.
  • Configure or execute the agreed controlled update process for in-scope user attributes.
  • Use reasonable safeguards such as pilot testing, sample validation, and exception tracking before broad updates where appropriate.
  • Validate completed updates and provide a summary of completed work, exceptions, and recommendations for maintaining profile data quality.

Your team

  • Provide timely access approvals and assign a business or IT owner for the engagement.
  • Provide accurate, authoritative source data for all in-scope users and attributes.
  • Confirm the in-scope user population and approve the attribute mapping before updates are applied.
  • Identify any tenant-specific restrictions, compliance requirements, naming conventions, or change-management requirements.
  • Confirm whether the tenant is cloud-only or hybrid and whether any profile attributes are mastered in on-premises Active Directory.
  • Validate sample results and confirm acceptance of completed updates.
  • Resolve source-data conflicts, missing manager information, duplicate records, or business-rule questions that cannot be determined from Entra ID alone.

What's not included

Full HR system implementation, HR information system remediation, or custom HR-to-Entra ID integration unless separately scoped.
Long-term ongoing managed maintenance of profile data after the 3-day engagement unless purchased as a separate managed service.
Large-scale identity architecture redesign, tenant migration, directory consolidation, or merger/acquisition directory cleanup.
Microsoft Entra Connect deployment, replacement, repair, or advanced synchronization rule engineering unless separately scoped.
Custom application development, custom portal development, or custom workflow automation beyond the agreed profile update process.
Microsoft licensing purchases, license upgrades, or subscription changes unless separately quoted.
End-user training, broad communications campaigns, or organizational change management beyond basic handover guidance.
Remediation of unrelated identity issues such as conditional access design, security baseline implementation, privileged access management, MFA rollout, or device management.
Guaranteed correction of inaccurate source data. The service can apply approved data but depends on the quality and completeness of client-provided information.
Data enrichment from third-party sources, background checks, or manual research to determine missing employee details.

Limitations & technical notes

!Microsoft 365 services such as Teams, Outlook, SharePoint, and Delve may take time to reflect updated Entra ID attributes because of service-side caching, indexing, and synchronization intervals.
!In hybrid environments, attributes mastered in on-premises Active Directory generally must be updated at the source and then synchronized to Microsoft Entra ID; direct cloud edits may be blocked or overwritten.
!The accuracy of the final profile data depends on the quality, completeness, and approval of the client-provided source data.
!Some profile attributes may be read-only, restricted, license-dependent, or controlled by Microsoft 365 workload behavior, tenant configuration, synchronization rules, or administrative role permissions.
!Bulk profile updates may be subject to Microsoft Graph, PowerShell, or service throttling limits, especially for larger tenants.
!Manager and organizational hierarchy updates require reliable user matching. Missing, duplicate, or ambiguous manager records may require client resolution before completion.
!This service improves directory profile completeness but does not by itself establish a complete HR governance process, authoritative identity lifecycle process, or ongoing data stewardship model.

Frequently asked questions

What is the Entra ID Profile Complete Service?

The Entra ID Profile Complete Service is a managed Microsoft Azure service that helps organizations update and maintain Microsoft Entra ID user profile attributes. It focuses on missing HR and management-related profile data so Microsoft 365 tools can use more complete directory information for collaboration, search, reporting, and organizational hierarchy.

What Microsoft 365 problems does this service help solve?

This service helps address incomplete Microsoft Entra ID user profiles that limit search, discovery, reporting, and organizational visibility in Microsoft 365. More complete directory data can improve profile-driven experiences in Microsoft Teams, Outlook, and other Microsoft 365 tools because those services rely on accurate user attributes.

What user profile attributes are in scope for this service?

The stated scope is updating and maintaining missing HR and management-related Microsoft Entra ID attributes. The service content specifically references organizational hierarchy, reporting structures, department assignments, and contact details, but the exact attribute list should be confirmed with IT Partner before purchase.

Is this service for Microsoft Entra ID or Azure AD?

This service is for Microsoft Entra ID, formerly known as Azure Active Directory. The goal is to improve Microsoft 365 profile data by updating user profile attributes in Entra ID.

What is included in the Entra ID Profile Complete Service?

The service includes support for updating and maintaining missing HR and management-related Microsoft Entra ID attributes. It also includes automated population of missing Entra ID profile data as described on the service page, plus guidance and support through assessment, implementation, and validation.

What is not included in the Entra ID Profile Complete Service?

The source service description does not list specific exclusions or additional-cost items. Buyers should confirm with IT Partner whether items such as HR system integration, custom attribute design, ongoing managed operations, licensing changes, or remediation outside profile completion are included or out of scope.

How long does the Entra ID Profile Complete Service take?

The listed duration for the Entra ID Profile Complete Service is 3 days. The engagement is structured around an initial assessment, implementation of the profile updates, and validation of the profile completion process.

How much does the Entra ID Profile Complete Service cost?

The listed price for the Entra ID Profile Complete Service is $500. The SKU is ITPWW540IMPOT, and any taxes, add-ons, or scope changes should be confirmed directly with IT Partner.

Who manages the Entra ID Profile Complete Service engagement?

The listed manager for the Entra ID Profile Complete Service is Roman Sotnik. Buyers can confirm scheduling, scope, and delivery details with IT Partner before the engagement begins.

What happens during the initial assessment?

During the initial assessment, IT Partner assesses the Entra ID profile completion process before implementation. This step is intended to understand what profile data is missing and how the completion process should be applied within the stated service scope.

What happens during implementation?

During implementation, IT Partner updates missing HR and management-related Microsoft Entra ID attributes. The service description emphasizes automated data population to reduce manual errors and administrative overhead, but the exact automation approach and data sources should be confirmed for the customer environment.

What happens during validation?

During validation, IT Partner validates the profile completion process after implementation. The validation is meant to confirm that the completed profile data supports the intended outcomes, such as clearer organizational hierarchy, improved search and discovery, and better use of Microsoft 365 profile data.

Will this service cause downtime or disrupt users?

The service description does not state any expected downtime or user-facing outage. Because the work focuses on updating Microsoft Entra ID profile attributes rather than migrating mailboxes or changing core authentication, significant business disruption is not typically expected, but IT Partner should confirm the exact impact for the tenant.

What are IT Partner’s responsibilities in this service?

IT Partner provides expert guidance and end-to-end support from initial assessment through implementation and validation. The service description says IT Partner’s specialists manage the profile completion process, work to minimize disruptions, and tailor the work to the organization’s needs within the service scope.

What are the client’s responsibilities for this service?

The source service description does not list specific client responsibilities. In practice, buyers should confirm whether they must provide tenant access, administrative approvals, HR or management data, stakeholder contacts, or validation support before the engagement starts.

Are there prerequisites for buying this service?

No explicit prerequisites are listed in the source service description. Customers should confirm with IT Partner whether Microsoft Entra ID access, Microsoft 365 licensing, administrative permissions, source HR data, or internal approval requirements apply to their environment.

Does this service integrate with an HR system?

The service description says it supports automated population of missing Entra ID profile data and focuses on HR and management-related attributes. It does not specify whether a direct HR system integration is included, so customers should confirm the intended data source and integration method with IT Partner.

How does this service improve Microsoft Teams and Outlook?

The Entra ID Profile Complete Service improves Microsoft Teams and Outlook by making directory profile data more complete and accurate. When user attributes such as department, manager, reporting structure, and contact details are populated, search and discovery in Microsoft 365 can work more effectively.

What results should we expect after the service is completed?

After completion, missing Entra ID attributes should be populated to support a clearer organizational hierarchy and more complete Microsoft 365 user profiles. The expected outcomes include improved search and discovery in Teams and Outlook, better reporting structures and department assignments, more useful contact details, and reduced manual administrative work through automated data population.

How can we contact IT Partner about the Entra ID Profile Complete Service?

IT Partner lists several contact options for this service: phone at +1-855-700-0365, email at sales@o365hq.com, a Request a Call form at https://forms.office.com/r/atB1RqFeK6, and a Teams message link at https://teams.microsoft.com/l/chat/0/0?users=mym@itpartner365.com. Customers should use these channels to confirm scope, prerequisites, scheduling, and any environment-specific requirements.

Didn’t find your question?

Ask it here. A real engineer answers by email within one business day — and if it’s a good one, it becomes part of this page so the next person finds it.

Answered by a person, one time, to your inbox. Nothing you type here is published without a human reviewing and anonymizing it first.

Often combined with

$500
3 days
Book a meeting