/cdx → Azure → ai-design-wins-telecom-demo-featuring-agentic-ai
AI Design Wins Telecom Demo featuring Agentic AI
Part of the scenario: Industry Demo
This demo showcases how Contoso, a leading telecom company, transformed its customer service operations with a multi-agent Azure AI solution that manages customer calls related to billing discrepancies, network issues, and plan inquiries. The solution features a multi-agent architecture with five specialized Azure AI Agents, developed using the Azure AI Foundry SDK and orchestrated with Microsoft AutoGen 0.4. These AI Agents are equipped with tools that enable create, read, update, and delete (CRUD) operations on customer records stored in Azure Cosmos DB. Runs in a live demo tenant with realistic data — you try the real thing, not a slide deck.
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