Same license. Same price.
Dramatically more value.
Buy Microsoft 365, Dynamics 365, or Azure directly from Microsoft and you get a license and a ticket queue. Move the same subscriptions to IT Partner and the same dollar also buys unlimited business-hours break-fix support, licensing guidance, and engineers who know your tenant — with implementation, migration, security, and training projects quoted fixed-price when you want them. Microsoft publishes the list price; we sell at it in both channels. What changes is everything around the license.
A Microsoft partner since 2006 — on the first page of Microsoft’s 100,000-partner directory when sorted by responsiveness. Verify every claim yourself →
What your subscription dollar buys, channel by channel
| What you get | Microsoft direct | IT Partner |
|---|---|---|
| License | Published list price | Published list price |
| Break-fix support | Admin-center ticket queue; paid Unified/Premier plans | Included — unlimited, business hours, named engineers; 24/7 as a paid agreement |
| Licensing & cost optimization | Self-service | Included — reviews on request |
| Named account team | Not offered | Included |
| Implementation | Not offered | Quoted fixed-price |
| Migration | Not offered | Quoted fixed-price; Microsoft-sponsored where eligible |
| Training | Self-service documentation | Quoted fixed-price |
| Security monitoring & audits | Not offered | Quoted fixed-price or managed service |
| Backup & retention guidance | Not offered | Quoted fixed-price |
| Adoption & change management | Not offered | Quoted fixed-price |
Support and licensing reviews ride on the licensing relationship. Projects are quoted fixed-price, in writing, and paid after you approve delivery — the table below says exactly which is which.
What is included, what is quoted
Every line is a published fact in our facts register, with its evidence and verification date — nothing here is a sales promise.
| Benefit | Terms | Fact |
|---|---|---|
| Included support | Unlimited break-fix support during business hours for customers who buy their Microsoft licensing through IT Partner; first response within 1 business hour. | OP-06, OP-01 |
| 24/7 coverage | A paid support agreement, not the default. | OP-06 |
| Microsoft escalation | Available as a paid add-on through our Premier Support agreement where a case needs it. | MS-06 |
| Microsoft-sponsored work | Funded engagements are Microsoft-sponsored, subject to eligibility, with the scope in writing. We do not quote funding amounts on the site. | policy |
| Paid projects | Quoted fixed-price in writing before work begins and paid after you approve delivery; time and materials at $175 per hour where a service page says so. | PR-03 |
| Service credits or allowances | None. Every project is quoted separately. | policy |
| Leaving | No lock-in in either direction: outstanding approved invoices are all we ask, and your Microsoft subscriptions move to another partner or back to Microsoft at any time, within Microsoft's commitment terms. | OP-05 |
“Why Buy Your Microsoft Cloud from IT Partner” — the 23-page executive briefing behind this page: every included service in detail, the security model, and the questions CFOs ask, answered in writing. Share it with whoever signs.
Safe by design — and reversible by design
Your tenant stays yours. You decide what access we get — from none at all, to per-ticket just-in-time, to standing GDAP for managed services. Everything we hold is least-privilege, time-bound, logged in your audit log, and revocable by you in one click. Our default access policy is published at /gdap-access.
No lock-in — in writing. Stop using our services whenever you choose (outstanding approved invoices are all we ask), and move your subscriptions to another partner or back to Microsoft under Microsoft’s own CSP transfer workflow. Clients stay because the value holds up — not because leaving is hard. Both commitments live in our public facts register, where you can also check everything else we claim on this page.
The switch takes two to five business days
The longest variable is usually your accounts-payable team adding us as a vendor. The process itself is uneventful by design — we’ve run it hundreds of times.
The questions everyone asks first
Do we keep full ownership and admin control of our tenant?
Yes — completely. Your tenant, data, users, global admins, and policies stay yours. Switching changes who you buy licenses from and who is delegated as support partner, nothing else. Any delegated access you grant is least-privilege GDAP, and you can revoke it yourself in one click in the Microsoft 365 admin center.
Will our users notice anything during the switch?
No. The change happens at the licensing and billing layer only — no data migration, no client reconfiguration, no password resets, no downtime. Same tenant before and after; only the reseller relationship changes.
Will the price change?
It will not increase — Microsoft publishes the list price and we sell at it. It often decreases: the first licensing review usually finds unused, oversized, or duplicated SKUs to trim.
What if we later want to switch back, or to another partner?
You can, at any time — no lock-in, no penalty, nothing proprietary to unwind. Microsoft's CSP program is explicitly designed for moving between partners; we follow Microsoft's own transfer workflow, and our exit terms are published in our public facts register.
What do we have to sign?
Two short digital documents: Microsoft's standard Customer Agreement (your agreement with Microsoft, required of every CSP customer) and our brief Master Services Agreement. Most clients complete both in under ten minutes; we handle every other piece of the transition.
Who invoices us?
IT Partner LLC, directly, in USD — monthly by default, annual if your finance team prefers. Itemized by SKU and license count so it reconciles cleanly against your admin center. Your bill from us replaces your bill from Microsoft; there is no double billing.
Ready to see your numbers?
A 20-minute discovery call ends with a tailored quote and a clear picture of what switching looks like for your organization — most clients are net positive on the move within the first two months. Want the math first? See why companies switch — a 60-second number for your channel — or the full Value vs. Discount Calculator.
+1-855-700-0365 · sales@o365hq.com