Microsoft Graph API Mastery and Integration Services — Microsoft 365 Data Integration & Automation
Microsoft Graph API Mastery and Integration Services is a development and integration service for businesses that need consulting, engineering, and software development support to integrate, exchange, and use data across Microsoft 365 services through Microsoft Graph API, including Entra ID, Defender, SharePoint Online, OneDrive for Business, Outlook, Teams, and more.
What this engagement is
This service helps businesses use Microsoft Graph API to connect existing systems with Microsoft 365 services, automate workflows, synchronize data, and build custom applications. Microsoft Graph provides a single API surface for data across Microsoft 365 services such as Entra ID, SharePoint Online, OneDrive for Business, Outlook, and Teams. IT Partner has been a Microsoft partner since 2006 and builds its own Microsoft 365 applications — including Tenant Optimizer, published on the Microsoft Marketplace under IT Partner's publisher account — using the same Microsoft Graph integration patterns applied in client projects. The team includes software developers, engineers, product managers, and project managers.
Success criteria
What you receive
How the work unfolds
Kickoff and discovery — confirm business objectives, target Microsoft 365 workloads, source and destination systems, stakeholders, expected data flows, security requirements, and success criteria.
Solution design — define the integration approach, Microsoft Graph API endpoints, authentication model, Entra ID app registration requirements, permission model, data mapping, error handling, and deployment environments.
Tenant and development setup — configure or validate app registrations, delegated or application permissions, admin consent, development tooling, secure secret handling, and access to test data or sandbox systems.
Build and configure — develop the agreed Microsoft Graph API integration components, data exchange processes, workflow automation, scheduled jobs, or custom application functionality within the approved scope.
Technical validation — test authentication, permissions, data retrieval and write-back behavior, synchronization logic, throttling and retry handling, logging, and exception handling.
Client review and UAT support — demonstrate the integration, support client validation with representative test cases, capture issues, and apply in-scope refinements.
Deployment preparation — prepare deployment steps, configuration values, operational notes, rollback considerations, monitoring recommendations, and any required change-window plan.
Handover and closeout — complete the final walkthrough, provide agreed documentation or runbook notes, review support and maintenance recommendations, and obtain acceptance or next-step decisions.
Prerequisites
Who does what
IT Partner
- Design and implement bespoke integrations that connect your existing systems with Microsoft Graph API, ensuring seamless data exchange and enhanced functionality.
- Help you set up efficient data exchange processes, enabling you to transfer and synchronize data across different platforms effortlessly.
- Provide in-depth consultations to understand your business requirements and recommend the best strategies for leveraging Microsoft Graph API.
- Provide handover notes and support and maintenance recommendations; continuous support, continuous monitoring, 24/7 support, and ongoing maintenance are available only as optional extra-cost add-ons.
Your team
- Provide a primary business owner and technical point of contact for the engagement, with authority to clarify requirements and coordinate approvals.
- Provide accurate requirements, data-flow expectations, business rules, sample data, test cases, and acceptance criteria for the Microsoft Graph API integration.
- Provide or approve the required access to Microsoft 365, Entra ID, Azure, third-party systems, API credentials, certificates, secrets, and documentation using least-privilege principles.
- Obtain internal security, privacy, compliance, legal, or change-management approvals required for the integration to access, process, synchronize, or store organizational data.
- Validate the solution during review and UAT, provide timely feedback, and confirm whether the delivered integration meets the agreed acceptance criteria.
- Maintain responsibility for Microsoft licensing, Azure consumption, third-party service subscriptions, production data ownership, and internal operational policies.
- Coordinate any required production change windows, stakeholder communications, and post-deployment operational ownership on the client side.
What's not included
Limitations & technical notes
Frequently asked questions
What is Microsoft Graph API Mastery and Integration Services?
Microsoft Graph API Mastery and Integration Services is a development and integration service for businesses that need consulting, engineering, and software development support to integrate Microsoft 365 data and services through Microsoft Graph API. It can connect existing systems with Microsoft 365 services such as Entra ID, Defender, SharePoint Online, OneDrive for Business, Outlook, and Teams.
Which Microsoft 365 services can be integrated through this service?
The service is designed around Microsoft Graph API, which provides access to data across Microsoft 365 services. The stated scope includes services such as Entra ID, Defender, SharePoint Online, OneDrive for Business, Outlook, Teams, and more, with exact integration coverage depending on the business requirements and Microsoft Graph API capabilities.
What deliverables are included in Microsoft Graph API Mastery and Integration Services?
The stated deliverables include custom integration solutions that connect existing systems with Microsoft Graph API, data exchange processes for transferring and synchronizing data across platforms, professional consultation, and post-delivery handover with support and maintenance recommendations. Ongoing maintenance, continuous monitoring, and 24/7 support are available only as optional extra-cost add-ons.
Does this service include custom application development?
Yes, custom application development is within the stated success criteria when the application uses Microsoft Graph API to meet business requirements. The exact application features, architecture, and scope should be confirmed with IT Partner because the service description does not define a fixed application package.
How long does the Microsoft Graph API Mastery and Integration Services engagement take?
Because the service is billed hourly, duration depends on scope. The listed duration is 5 days for a typical focused integration; multi-system integrations, high-volume synchronization, or production-grade application builds are scoped separately with their own timeline.
How much does this Microsoft Graph API service cost?
The service is billed at $175 per hour. The total depends on the integration scope, and IT Partner agrees the expected effort in writing before work begins. Microsoft licensing, Azure consumption, and third-party subscription costs are separate.
Who manages this service?
The service manager listed for Microsoft Graph API Mastery and Integration Services is Roman Sotnik. For scope confirmation, timeline details, prerequisites, and commercial questions, the buyer should confirm specifics with IT Partner through the service manager or sales contact.
Is ongoing support included after the integration is delivered?
No. Ongoing support and maintenance, continuous monitoring, and 24/7 support are not included by default. They are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels; duration, service levels, response times, and coverage are confirmed before purchase.
What is not included in this Microsoft Graph API service?
Microsoft 365, Azure, Entra ID, or third-party licenses and consumption charges; large-scale application development beyond the agreed scope; remediation of unrelated tenant issues; third-party system customization; bulk data migration; and formal penetration testing or compliance certification are not included. 24/7 support, continuous monitoring, and ongoing maintenance are optional extra-cost add-ons.
Will this service cause downtime or disrupt Microsoft 365 users?
Integrations are typically developed and tested against non-production or controlled environments, so user disruption is minimal. Production cutover, permission changes, or synchronization go-live are reviewed with you for risk and timing before they happen.
Can IT Partner integrate non-Microsoft systems with Microsoft 365 using Microsoft Graph API?
Yes, the service explicitly includes custom integration solutions that connect existing systems with Microsoft Graph API and data exchange processes across different platforms. The feasibility of a specific non-Microsoft system depends on that system’s APIs, data model, authentication options, and business requirements, so IT Partner should validate it during consultation.
How experienced is the team with Microsoft Graph API and Microsoft 365 development?
IT Partner has been a Microsoft partner since 2006 and builds its own Microsoft 365 products — including Tenant Optimizer, published on the Microsoft Marketplace under IT Partner's publisher account — using the same Microsoft Graph integration patterns delivered in client projects. The team includes software developers, engineers, product managers, and project managers.