Managed Azure Virtual Desktop Service

It is a recurring, per-user monthly service in which IT Partner operates your existing Azure Virtual Desktop environment: monthly session host image and application updates, host pool health care, autoscale and cost tuning, FSLogix profile care, and admin-level triage of AVD session issues. It costs $25 per user per month with no long-term commitment.

Organizations that run Azure Virtual Desktop — typically 10 to 200 desktop users — without a dedicated VDI engineer. That includes clients whose AVD we implemented and want kept healthy, and organizations whose AVD was built by someone else and has since drifted.

The fee covers operating the environment you have: the monthly update cycle, health care, autoscale tuning, profile care, issue triage, reporting, and small changes such as app assignment or RDP property adjustments. Work that changes the shape of the environment — new host pools or regions, a golden image rebuilt from scratch, large application onboarding waves, DR design, or migrations into AVD — is project work. We name it as such when it comes up and quote it fixed-price in writing before doing anything.

Each month we produce updated session hosts — operating system patches plus updates to the application set agreed at onboarding — validate the result, and roll it out during your maintenance window using drain mode, so signed-in users finish their sessions on the old hosts while new connections land on updated ones. If your environment uses Microsoft's newer session host configuration and automated update capabilities we operate those; a classic golden-image process works too.

In pooled AVD, user profiles live in FSLogix containers on shared storage, and that store is where slow logons, disappearing settings, and 'temporary profile' incidents are usually born. We manage the store's capacity and performance, tune exclusions so profiles do not bloat, and fix the individual locked or corrupted profiles that get raised through the intake.

It depends on your usage pattern, so we will not promise a number. What we commit to is the mechanism: every month we compare scaling schedules and host sizing against real session data, apply justified changes, and report the measured cost effect. Pooled-desktop compute is usually the biggest line in an AVD bill, and schedules that no longer match working patterns are the most common waste we find.

Implementation is a one-time project that designs and builds the environment — host pool, session hosts, connectivity, and handover. This service is the ongoing operation of that environment, billed monthly per user. They are deliberately separate purchases: implementation first if you have nothing, this service from the month you have users depending on AVD.

The monthly review in this service is scoped to your AVD resources — session host compute, storage, scaling behavior. The Azure Cost Optimization and FinOps Assessment is a separate, deeper engagement across your entire Azure spend: commitments, reservations, allocation, governance, and an accountable savings roadmap. If the monthly review keeps surfacing findings outside AVD, that assessment is the honest next step and we will say so.

Not under this fee. End users go to your first line — your own IT, or IT Partner's Remote Support Help Desk Service if you subscribe to it — and this service takes the AVD-specific escalations from that first line through the agreed intake. Keeping those layers separate is what keeps a per-user operations fee at $25.

Least-privilege, time-bound access that you approve, scoped to the AVD resources in service — consistent with IT Partner's published access policy of requesting granular rights per task rather than standing global admin. You can review and revoke that access at any time.

IT Partner's support SLA is first response within 1 business hour, and we publish our monthly support statistics — every month since December 2023, including the months we missed — so you can check the record rather than take the claim on faith.

Yes — that is what the onboarding baseline is for. We inventory and document what exists, flag what is unhealthy or against good practice in writing, and operate from there. If the baseline reveals problems big enough to need a project (a broken image pipeline, an undersized profile store, a redesign), we quote that separately rather than burying it in the monthly fee.

Access to Azure Virtual Desktop with Windows 10 or Windows 11 requires eligible per-user licensing — commonly Microsoft 365 Business Premium, E3, or E5, or Windows Enterprise E3/E5. We verify entitlements during onboarding and flag any gap; the licenses themselves are billed by Microsoft or your CSP, not through this fee.

No — Windows 365 is a different product with a different operations model (Microsoft manages the infrastructure; the per-user Cloud PC is the unit). This service is specifically Azure Virtual Desktop. If you run both, or are weighing one against the other, we can advise — but the fee here covers AVD.

The service is billed monthly at $25 per user for the users in scope that month. There is no long-term contract: you can stop any month, and all we ask is payment of previously approved invoices. No lock-in cuts both ways — it keeps us accountable every month.