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Implementation

Dynamics 365 Business Central Implementation

IT Partner implements Dynamics 365 Business Central online for one company in one production environment, on Essentials or Premium licensing, and takes it to go-live in about 6 weeks. The scope covers the chart of accounts, dimensions, posting groups and tax setup, import of your customers, vendors and items from completed templates, sales and purchasing documents, bank reconciliation, user permissions, opening balances and go-live week support. Standard scope is one tenant, one environment, one company and up to 500 users; multi-company, multi-environment or legacy-ERP transaction history is quoted in writing. Priced from $6,950 per project. Business Central licenses, additional environments, extra storage and any Microsoft Marketplace app subscriptions are purchased by you and billed by Microsoft or the publisher.

Timeline 6 weeksService owner Roman SotnikBusiness CentralDynamics 365QuickBooks

What this engagement is

Dynamics 365 Business Central is Microsoft's cloud ERP for small and mid-size companies: general ledger, receivables, payables, inventory, sales and purchasing in one application, hosted and updated by Microsoft and sold per user on the Essentials or Premium tier. Most companies arriving at Business Central come from QuickBooks, Dynamics GP, Dynamics NAV, Sage or a spreadsheet-and-invoicing-tool mix, and the hard part is not switching the software on. It is the finance design that has to be right on day one: how the chart of accounts is structured, which analysis dimensions replace the segmented account numbers or class fields you used before, how general, customer, vendor, inventory and bank posting groups route every transaction to the ledger, and how US sales tax (or VAT in other localizations) is set up so documents post correctly. This service does that design with your finance lead, configures it in one Business Central production environment for one company, imports your customers, vendors and items from the templates we issue, configures sales and purchasing documents and report layouts, sets up bank accounts and statement-import reconciliation, assigns permission sets to your users, loads opening balances at a cut-over date you choose, and supports your team through go-live week. Essentials and Premium are both in scope for the processes listed here; the Manufacturing and Service Management modules that Premium adds are configured as separate, quoted work. Custom AL extensions, Power BI reporting and connections to other systems are also separate services, and we link to them below so you can see the full path rather than discover it after go-live. Microsoft gives every Essentials or Premium subscription one production environment and three sandbox environments at no extra charge at the time of writing; we build in a sandbox first, validate with you, then promote the configuration to production.

Success criteria

01One Business Central production environment exists for the company, on the agreed tier (Essentials or Premium), with the company card, fiscal year, number series, payment terms and currencies configured as approved in the design workshop.
02The approved chart of accounts is loaded, the two global dimensions and up to eight shortcut dimensions are defined with their values, and dimension defaults are set on the master records where the design calls for them.
03General, customer, vendor, inventory and bank posting groups route a test set of sales, purchase, inventory and bank transactions to the intended general ledger accounts, confirmed in the trial balance.
04Customers, vendors and items are imported from the completed templates, with the import log reviewed and record counts agreed with your finance lead.
05A sales quote, order, shipment, invoice and credit memo and a purchase order, receipt, invoice and credit memo post end to end in user acceptance testing, and the printed documents carry your logo and layout.
06At least one bank account reconciles against an imported statement in user acceptance testing, with the statement-import format working for your bank's file.
07Each named user signs in with the right license, the right permission sets and the right role center, and users without a full license are confined to Team Members functionality.
08Opening balances (general ledger, open receivables, open payables, inventory quantities and costs, bank balances) are posted at the cut-over date and tie to the closing figures from your previous system.

What you receive

✓Finance design workbook: chart of accounts, dimension model, posting-group matrix, tax setup, number series, payment terms and the Essentials-or-Premium decision, signed off by your finance lead before configuration begins.
✓Business Central environments: sandbox for build and acceptance testing, production for go-live, created in the Business Central admin center with your tenant's update window set.
✓Company and general ledger configuration: company information, accounting periods, chart of accounts, global and shortcut dimensions with values, general posting setup, tax groups, tax jurisdictions and tax areas for the US localization (or VAT posting setup elsewhere).
✓Posting groups: general business and product posting groups, customer, vendor, inventory and bank account posting groups, mapped to the ledger as in the design workbook.
✓Master data import: customer, vendor and item templates issued to you, your completed files validated and loaded through configuration packages, with an import log and exception list.
✓Sales and purchasing setup: sales and purchases setup pages, document number series, posting defaults, item pricing and discount basics, and your logo and layout on the sales invoice, credit memo and purchase order reports.
✓Bank reconciliation setup: bank account cards, bank statement import format for your bank's file, and a reconciled test statement.
✓User and permission setup: users synchronized from Microsoft Entra ID, license-to-user mapping, permission sets and security groups assigned per role, role centers set.
✓User acceptance test scripts for order-to-cash, procure-to-pay and bank reconciliation, with the issue log and resolution of in-scope defects.
✓Cut-over plan and opening-balance load: general ledger, open receivables, open payables, inventory quantities and costs, bank balances posted at the agreed date, with a reconciliation report against your previous system.
✓Go-live week support for the in-scope processes and a configuration handover document covering what was set up, where, and why.

How the work unfolds

Week 1: kickoff and finance design

Confirm the tier (Essentials or Premium), the company, the cut-over date and the user list. Run the design workshop on the chart of accounts, dimensions, posting groups, tax setup, number series and payment terms. Confirm licenses are assigned in the Microsoft 365 admin center and create the sandbox and production environments.

Week 2: core configuration in the sandbox

Configure company information, accounting periods, the chart of accounts, dimensions and values, general posting setup, tax setup, posting groups, number series, payment terms, currencies and bank account cards. Issue the customer, vendor and item templates.

Week 3: master data import

Validate your completed templates, load customers, vendors and items through configuration packages, review the import log and exception list with your finance lead, and set dimension defaults and posting groups on the imported records.

Week 4: sales, purchasing and bank reconciliation

Configure sales and purchases setup, document defaults and report layouts with your logo, item pricing basics, the bank statement import format, and post a full test cycle of sales and purchase documents and a bank statement reconciliation.

Week 5: permissions and user acceptance testing

Create users from Microsoft Entra ID, map licenses, assign permission sets and role centers, hand over the acceptance test scripts for order-to-cash, procure-to-pay and bank reconciliation, and fix in-scope defects.

Week 6: cut-over and go-live

Promote the validated configuration to production, re-import master data if it changed, post opening balances at the cut-over date, reconcile to your previous system, open the production environment to users and support the in-scope processes through go-live week. Deliver the configuration handover document.

Prerequisites

→A Microsoft Entra ID tenant, and a Dynamics 365 Business Central Essentials or Premium license for every full user, with Team Members licenses for users who only read, approve or make limited entries. All full users in one environment are licensed on the same tier at the time of writing; the licensing guide allows the two tiers only in separate environments on the same tenant.
→At least one Essentials or Premium license assigned before the production environment can be created, and a Global Administrator or Dynamics 365 Administrator account that can create environments in the Business Central admin center.
→A finance lead with authority to sign off the chart of accounts, dimension model and posting-group design, and who can attend the design workshop and the acceptance test review.
→Your customer, vendor and item data in the templates we issue, cleansed by you, and a closing trial balance, open receivables and payables listings, inventory quantities and costs and bank balances as of the cut-over date.
→A bank statement file from your bank (for example CSV or CAMT) for the statement-import format, and your logo and current invoice layout for the report layouts.

Who does what

IT Partner

  • Lead the design workshop and produce the finance design workbook.
  • Create and configure the sandbox and production environments, the company, general ledger, dimensions, posting groups, tax setup, number series and payment terms.
  • Issue the master data templates, validate your completed files, run the import through configuration packages and deliver the import log.
  • Configure sales and purchasing setup, report layouts, bank accounts and the statement import format.
  • Create users, map licenses, assign permission sets and role centers.
  • Write the acceptance test scripts, triage the issue log and fix in-scope defects.
  • Run the cut-over, post the opening balances you provide, reconcile them to your previous system's closing figures and support go-live week.

Your team

  • Purchase and assign the Business Central licenses (available through IT Partner's CSP at Microsoft's published list prices, or from any other source) and provide the administrator access needed to create environments.
  • Name one finance lead as decision-maker for the design and one project contact for scheduling.
  • Decide the chart of accounts, dimensions and posting-group design in the workshop and sign off the design workbook.
  • Cleanse and complete the customer, vendor and item templates and provide the opening-balance figures by the agreed dates.
  • Run the acceptance test scripts with the people who will do the work in production and record issues in the shared log.
  • Stop posting in the previous system at the cut-over date and keep it available read-only for reference.
  • Communicate the go-live to your staff and your customers and vendors where remittance or invoicing details change.

What's not included

✕Microsoft licenses, additional production environments, additional storage beyond the tenant's included capacity, and Microsoft Marketplace app subscriptions: all purchased by you and billed by Microsoft or the publisher.
✕Configuration of the Premium-only Manufacturing and Service Management modules, and of Fixed Assets, Jobs (Projects), Assembly, warehouse locations and bins, intercompany, consolidations or approval workflows: available as separately quoted work.
✕Migration of historical transactions or the Business Central cloud migration tool for on-premises Dynamics NAV or Dynamics GP databases: quoted in writing after a data review.
✕Custom AL extensions, per-tenant customizations, integrations with other systems and API work: see Dynamics 365 Business Central Integration Development.
✕Power BI reports and dashboards over Business Central data: see Power BI Dashboard and Report Development.
✕Third-party sales tax calculation, payroll, e-commerce, EDI or payment-gateway connectors (for example Avalara for tax): licensed by you at the publisher's price and configured as separate scope.
✕Formal end-user training courses; the handover document and go-live week support cover the in-scope processes only.
✕Ongoing administration after go-live week: see Dynamics 365 Administrator on Demand.
✕A second company, a second environment or a second legal entity in the same engagement.

Limitations & technical notes

!Standard scope is one tenant, one production environment, one company and up to 500 users. Multi-company, multi-environment and multi-entity estates, and record volumes that need a scripted migration rather than configuration packages, are quoted in writing.
!The from-price assumes the master data arrives in the issued templates and cleansed; data cleansing done by IT Partner is quoted separately.
!The schedule depends on the finance design workbook being signed off in week 1 and the templates and opening balances arriving by the agreed dates; a delay on either moves the cut-over date.
!Business Central online receives two major release waves a year and monthly minor updates from Microsoft; the project sets the update window in the admin center but does not control Microsoft's release schedule.
!Licensing figures stated here (one production and three sandbox environments included, the per-tier rules, included storage) are from Microsoft's documentation at the time of writing and are re-verified at kickoff; Microsoft changes them periodically.
!Tax setup covers the Business Central tax engine for the US localization (or VAT posting setup elsewhere); jurisdictions, rates and filing rules are yours to confirm with your tax adviser.

Frequently asked questions

What does the Business Central implementation cost?

From $6,950 per project for the standard scope: one tenant, one production environment, one company and up to 500 users, covering the chart of accounts, dimensions, posting groups, tax setup, master data import, sales and purchasing, bank reconciliation, permissions, opening balances and go-live week. The written quote fixes the figure for your scope before work begins, and you pay after you approve delivery. Business Central licenses are separate and billed by Microsoft.

Essentials or Premium: which tier do we need?

Essentials covers finance, sales, purchasing, inventory, projects and basic warehousing. Premium adds Service Management and Manufacturing (production orders, bills of materials, routings, capacity). If you do not run a service desk or production floor inside the ERP, Essentials is the usual answer. We confirm the tier in the scoping call and again in the design workshop, because changing tiers later means re-licensing every full user.

Can we mix Essentials and Premium users?

Not inside one environment. At the time of writing Microsoft's licensing guide requires every full user in an environment to be on the same tier; Essentials and Premium may run in separate environments on the same tenant, with each user licensed for the environment they use. Team Members licenses can sit alongside either tier for light users.

What is a Team Members license and who should get one?

Team Members is the low-cost Business Central license for people who read data, approve documents or make limited entries (for example time sheets or expense lines) but do not run sales, purchasing or finance processes. Anyone who creates sales or purchase documents, posts journals or manages items needs Essentials or Premium. We map every named user to a license in week 5 and the permission sets enforce the boundary.

Which licenses and access do we need before you start?

A Microsoft Entra ID tenant, one Essentials or Premium license assigned to at least one user so the production environment can be created, licenses for the remaining users, and a Global Administrator or Dynamics 365 Administrator account to create environments in the Business Central admin center. You can buy the licenses through IT Partner's CSP at Microsoft's published list prices or from any other source; the service price is the same either way.

How long does the implementation take?

About 6 weeks from kickoff to go-live for the standard scope: design in week 1, core configuration in week 2, master data import in week 3, sales, purchasing and bank reconciliation in week 4, permissions and acceptance testing in week 5, cut-over and go-live in week 6. The dates that move the schedule are your sign-off of the design workbook and the arrival of the completed templates and opening balances.

We are on QuickBooks today. Does our data come across?

Customers, vendors and items come across through the templates in this scope, and opening balances are posted at the cut-over date. Microsoft also provides a QuickBooks data migration extension for the assisted setup, which can bring across master data and open balances from QuickBooks Online and QuickBooks Desktop; Microsoft documents its desktop export tool for QuickBooks 2017 and 2018 only, so whether we use the extension or the templates is decided in the scoping call based on your QuickBooks version and how clean the file is. Historical transactions are not migrated in the standard scope; most companies keep QuickBooks read-only for look-ups.

We are on Dynamics GP or Dynamics NAV. Is this the right service?

It is the right service for the implementation, and the data path is decided separately. Microsoft's cloud migration tool can move an on-premises GP or NAV database into Business Central online, and whether that or a fresh start with templates and opening balances is the better route depends on the version, the customizations and how much history you need in the new system. We review the database and quote the migration in writing; the implementation scope on this page stays the same.

What are dimensions and why do they matter so much?

Dimensions are the analysis tags on every transaction, such as department, project, region or cost center, and they replace the segmented account numbers or class fields most legacy systems use. Business Central has two global dimensions, which filter every report and list, and up to eight shortcut dimensions. Designing them in week 1 keeps the chart of accounts short and the reporting flexible; adding them after go-live means re-tagging history, which is why the design workbook is the first deliverable.

How does bank reconciliation work?

Business Central reconciles bank account ledger entries against a bank statement imported in a file format your bank exports (for example CSV or CAMT); we configure the statement import format for your bank and reconcile a real statement in acceptance testing. For banks in the United States and Canada, Business Central online also includes Microsoft's Envestnet Yodlee Bank Feeds extension, which imports statements automatically once a bank account is linked; we can enable it as additional scope. Bank-feed connectors from other publishers are separate subscriptions you would license directly.

Do you build custom code, workflows or integrations?

Not in this scope. Approval workflows, per-tenant AL extensions, Power Automate flows and connections to e-commerce, CRM or other systems are delivered by our Dynamics 365 Business Central Integration Development service, and Power BI reporting by our Power BI Dashboard and Report Development service. We flag anything in the design workshop that needs them so you can scope it in parallel rather than after go-live.

Can you implement more than one company?

Yes, as a quoted extension. Business Central supports multiple companies in one environment, and a second company that shares the chart of accounts and posting groups is less work than a first; intercompany postings and consolidations add design time. Tell us the company count in the scoping call and the written quote covers all of them.

What about Microsoft's updates after go-live?

Microsoft releases two major waves a year (spring and fall) and monthly minor updates to Business Central online, and the admin center lets you choose the update window within the period Microsoft allows. We set the window during the project and show your administrator where to manage it. Testing each release against your configuration is part of ongoing administration, which Dynamics 365 Administrator on Demand covers if you want us to do it.

We already have a Business Central tenant with a half-finished setup. Can you take it from here?

Yes. The design workshop reviews what exists against the design workbook, and we either correct the configuration in place or rebuild the company in a fresh sandbox and promote it, whichever is cleaner given the transactions already posted. The scope and price on this page apply to one company and one environment either way; a tenant with posted history that must be preserved is reviewed first and quoted in writing.

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