Dynamics 365 Administrator on Demand — Tenant Administration Support
Dynamics 365 Administrator on Demand is a recurring managed service for supplementary on-demand professional help with Dynamics 365 tenant issues and irregular administration chores. Support is available by phone, Skype for Business, or remotely. SKU: ITPWW170MSPRC. Price: $25 per user per month ($300 min). Manager: Mike Mackey.
What this engagement is
IT Partner provides on-demand support for Dynamics 365 tenant administration issues. The service covers management tasks for the Dynamics 365 subscription, Dynamics 365 online instances, users, security roles, and configuration data. It is intended to help with irregular administration chores rather than training, desktop software settings, or development of new features.
Success criteria
What you receive
How the work unfolds
Service onboarding and scope confirmation — confirm the Dynamics 365 tenant, covered environments, authorized requestors, support contact details, and the types of administration requests expected under the recurring service.
Access and permissions setup — establish approved administrative or delegated access needed to perform covered Dynamics 365 online tenant, user, instance, security role, and configuration administration tasks.
Request intake and triage — receive on-demand administration requests by the agreed support channel, confirm the business objective, check whether the request is within scope, and identify any required approvals or timing constraints.
Administration task execution — perform the approved Dynamics 365 administration activity, such as managing subscription settings, online instances, users, security roles, or configuration data, using standard Microsoft administrative tools and safe change practices.
Validation and customer confirmation — verify that the requested change or support action was completed as intended and ask the client to confirm the expected result in the Dynamics 365 environment.
Closure and documentation — provide a brief summary of the work performed, note any follow-up items or risks discovered, and identify any requests that require a separate project, training, desktop support, or development engagement.
Ongoing support — continue handling covered Dynamics 365 administration requests while the recurring managed service remains active.
Prerequisites
Who does what
IT Partner
- Manage your Dynamics 365 subscription
- Manage Dynamics 365 (online) instances
- Manage users for Dynamics 365 (online)
- Create or edit a security role
- Manage your configuration data
Your team
- Manage any issues not directly related to Microsoft 365
What's not included
Frequently asked questions
What is Dynamics 365 Administrator on Demand?
Dynamics 365 Administrator on Demand is a recurring managed service that provides supplementary, on-demand professional help for Dynamics 365 tenant administration issues. It is designed for irregular administration chores involving your Dynamics 365 subscription, online instances, users, security roles, and configuration data.
What Dynamics 365 administration tasks are included in this service?
The service includes management of your Dynamics 365 subscription, Dynamics 365 online instances, Dynamics 365 online users, security roles, and configuration data. IT Partner can create or edit a security role and help resolve issues directly related to the Dynamics 365 tenant administration scope.
What is not included in Dynamics 365 Administrator on Demand?
Dynamics 365 Administrator on Demand does not include training of the customer team, desktop software settings, or development of new features. It is an administration support service, not a user training, desktop configuration, or custom development engagement.
Is this service for Dynamics 365 Online or on-premises Dynamics deployments?
The stated scope is for Dynamics 365 online administration, including Dynamics 365 online instances and Dynamics 365 online users. If you need help with an on-premises Dynamics deployment or hybrid scenario, confirm applicability with IT Partner before purchasing.
How does pricing work for Dynamics 365 Administrator on Demand?
Dynamics 365 Administrator on Demand is priced at $25 per user per month, with a $300 minimum. The service SKU is ITPWW170MSPRC, and the listed service manager is Mike Mackey.
Is Dynamics 365 Administrator on Demand a one-time project or recurring service?
Dynamics 365 Administrator on Demand is a recurring managed service. It is intended to provide supplementary help as administration needs arise, rather than to deliver a one-time implementation project with defined milestones.
How do we contact IT Partner for support under this service?
Support for Dynamics 365 Administrator on Demand is available by phone, Skype for Business, or remotely. The service is intended for on-demand help with Dynamics 365 tenant administration issues within the stated scope.
What happens during a Dynamics 365 Administrator on Demand request?
During a request, IT Partner provides professional assistance with the specific Dynamics 365 tenant administration issue or task, such as managing users, online instances, security roles, subscription settings, or configuration data. The source service description does not define a formal workflow or milestones, so request handling details should be confirmed with IT Partner.
Are there prerequisites for using Dynamics 365 Administrator on Demand?
The published service description does not list specific prerequisites. Because the service involves managing Dynamics 365 subscription settings, users, security roles, online instances, and configuration data, customers should confirm required access permissions and tenant requirements with IT Partner before work begins.
Who is responsible for Dynamics 365 administration tasks under this service?
IT Partner is responsible for covered Dynamics 365 administration tasks, including managing the subscription, online instances, users, security roles, and configuration data. The client is responsible for managing issues not directly related to Microsoft 365 or outside the stated Dynamics 365 administration scope.
Can IT Partner create or modify Dynamics 365 security roles?
Yes, creation or editing of a Dynamics 365 security role is included in the service. This support is limited to administration of security roles and does not imply development of new features or broader customization outside the stated scope.
Does this service include management of Dynamics 365 users?
Yes, management of users for Dynamics 365 online is included. This may involve administrative support for users within the Dynamics 365 tenant context, consistent with the service’s focus on tenant administration.
Does this service include Dynamics 365 configuration data management?
Yes, management of your Dynamics 365 configuration data is included in the stated deliverables. If a requested change would require custom development or creation of new features, it would fall outside the listed scope and should be discussed separately with IT Partner.
Will this service cause downtime or business interruption?
The service description does not state expected downtime or business impact. Because administration tasks can vary, customers should confirm the expected impact of any specific change or support request with IT Partner before it is performed.
Does Dynamics 365 Administrator on Demand include training for our internal team?
No, training of the customer team is explicitly not included. The service is intended to provide on-demand administrative help, not to train users or administrators.
Does this service cover desktop software settings or local client configuration?
No, desktop software settings are explicitly excluded from Dynamics 365 Administrator on Demand. The service focuses on Dynamics 365 tenant, online instance, user, security role, subscription, and configuration data administration.
Can IT Partner build new Dynamics 365 features under this service?
No, development of new features is explicitly not included. If you need new functionality, custom development, or enhancements beyond administration, that should be scoped as a separate service.
What happens after an administration task is completed?
Because this is a recurring managed service, support remains available for future covered Dynamics 365 administration needs while the service is active. The source description does not define a formal completion handoff or closure process, so reporting and follow-up expectations should be confirmed with IT Partner.
What types of issues should we not submit under this service?
Issues not directly related to Microsoft 365 or outside the Dynamics 365 tenant administration scope should be handled by the client or addressed through another service. Examples outside the listed scope include customer team training, desktop software settings, and development of new Dynamics 365 features.
Who should buy Dynamics 365 Administrator on Demand?
This service is suited for organizations that need supplementary professional help with irregular Dynamics 365 tenant administration chores. It is a good fit when you need assistance managing Dynamics 365 online users, instances, security roles, subscription settings, or configuration data without engaging a full implementation or development project.