/cdx → M365 Copilot → d365-customer-service-agents
D365 Customer Service - Agents
Part of the scenario: Service Transformation with AI
This demo shows how Contoso Coffee is transforming customer service with Dynamics 365 and AI agents—cutting wait times, eliminating repetitive questions, and delivering consistent answers that empower both customers and service reps like Enrico—automating manual tasks, accelerating resolutions, and creating helpful content in the flow of work. Runs in a live demo tenant with realistic data — you try the real thing, not a slide deck.
More from M365 Copilot
3 related24x7 Threat Monitoring, Investigation, and Respons
Microsoft Defender Experts for XDR provides managed 24x7 monitoring, expert-led investigation, and rapid response to stop threats before they escalate. By correlating signals across endpoints, identities, email, and cloud, Defender Experts for XDR detects and validates real threats, reducing noise and accelerating response. Get real-time threat validation, automated containment, and seamless collaboration. Strengthen your security operations with always-on protection and expert-driven insights.
Account Reconciliation Agent
This demo shows how Julia, a financial analyst at Contoso Coffee, works with the Account Reconciliation Agent to close the books at month end, ensuring finance leaders have timely insights to make critical business decisions.
Acquire to Dispose
Acquire to Dispose