/cdx → M365 Copilot → d365-customer-service-agents
D365 Customer Service - Agents
Part of the scenario: Service Transformation with AI
This demo shows how Contoso Coffee is transforming customer service with Dynamics 365 and AI agents—cutting wait times, eliminating repetitive questions, and delivering consistent answers that empower both customers and service reps like Enrico—automating manual tasks, accelerating resolutions, and creating helpful content in the flow of work. Runs in a live demo tenant with realistic data — you try the real thing, not a slide deck.
More demos in this story
6 relatedContact Center Modernization
This demo illustrates how an AI-powered contact center modernizes customer service with Copilot and Dynamics 365 Contact Center, delivering fast, personalized support across self-service and assisted channels. From intelligent chatbots and conversational IVR to Copilot-assisted agents, the experience shows how routine tasks are automated while agents are empowered with real-time insights and guidance. It concludes with omnichannel analytics that help supervisors optimize operations, improve agent performance, and drive better customer outcomes.
Customer Service Modernization
This demo shows how you can transform the way you serve customers with a complete generative AI powered solution using Dynamics 365 Customer Service.
Dynamics 365 Customer Service
This demo will showcase how you can redefine customer service with AI-first support in using Dynamics 365 Customer Service.
Service Transformation with AI - Agents
This demo shows how Contoso Coffee is transforming customer service with Dynamics 365 and AI agents—cutting wait times, eliminating repetitive questions, and delivering consistent answers that empower both customers and service reps.
24x7 Threat Monitoring, Investigation, and Respons
Microsoft Defender Experts for XDR provides managed 24x7 monitoring, expert-led investigation, and rapid response to stop threats before they escalate. By correlating signals across endpoints, identities, email, and cloud, Defender Experts for XDR detects and validates real threats, reducing noise and accelerating response. Get real-time threat validation, automated containment, and seamless collaboration. Strengthen your security operations with always-on protection and expert-driven insights.
Account Reconciliation Agent
This demo shows how Julia, a financial analyst at Contoso Coffee, works with the Account Reconciliation Agent to close the books at month end, ensuring finance leaders have timely insights to make critical business decisions.