/cdx → M365 Copilot → contact-center-modernization
Contact Center Modernization
Part of the scenario: Service Transformation with AI
This demo illustrates how an AI-powered contact center modernizes customer service with Copilot and Dynamics 365 Contact Center, delivering fast, personalized support across self-service and assisted channels. From intelligent chatbots and conversational IVR to Copilot-assisted agents, the experience shows how routine tasks are automated while agents are empowered with real-time insights and guidance. It concludes with omnichannel analytics that help supervisors optimize operations, improve agent performance, and drive better customer outcomes. Runs in a live demo tenant with realistic data — you try the real thing, not a slide deck.
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Acquire to Dispose
Acquire to Dispose