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Implementation

Windows Autopilot Initial Setup — Cloud Windows Deployment

Windows Autopilot - Initial Setup is an implementation service for organizations that want to deploy and configure supported Windows 10 devices over the internet using Windows Autopilot, Azure Active Directory/Entra ID, and Intune or another MDM solution. IT Partner plans the project, configures Autopilot profiles and profile settings, works with the hardware provider, collects existing-device hardware IDs, assigns users to specific Autopilot-enabled devices, and supports project closure and acceptance. SKU: ITPWW290IMPOT; price: $1,950; duration: 3 weeks; manager: Roman Sotnik.

Timeline 3 weeksService owner Roman SotnikOffice 365microsoft 365

What this engagement is

Windows Autopilot is a cloud-based deployment technology available in Windows 10. It allows devices to be deployed and configured over the internet with no interaction as an administrator or IT specialist. It uses modern management technologies such as Azure Active Directory and Mobile Device Management to automatically enroll and configure devices at first boot, right out of the box. This service plans, designs, and implements Windows Autopilot so devices can be set up, pre-configured, and repurposed for your environment with little or no infrastructure in place. The objective is that devices are configured and ready for users without requiring device reconfiguration, access to on-network resources, or physical presence in your organization’s buildings or offices. Published date: 2019-05-23. Products: Office 365, microsoft 365. Type: Implementation.

Success criteria

01Implementation plan is developed and approved
02Client's Microsoft 365 tenant and Azure services are configured to support Windows Autopilot functionality
03Windows Autopilot can be used to deploy, repurpose, break-fix, and retire all the supported devices configured for the Autopilot service
04One month of post-implementation consulting and support period has started

What you receive

Project plan and schedule
Communication with hardware provider to obtain the necessary information
Collected hardware IDs from the existing devices
Configured Autopilot profiles and profile settings
User assignment to the specific Autopilot-enabled devices
Test device deployment and lifecycle
Production deployment monitoring
Use case documentation
Project closure and acceptance
Project closeout report indicating the final project status, including evidence of matching acceptance criteria, outstanding issues, if any, and the final budget

How the work unfolds

Kickoff meeting

Kickoff meeting

Project schedule review and revisions

Project schedule review and revisions

Planning and development

Planning and development

Interaction with hardware provider

Interaction with hardware provider

Collect existing device information

Collect existing device information

Create and manage Autopilot profiles

Create and manage Autopilot profiles

Test device deployment and lifecycle

Test device deployment and lifecycle

Production deployment monitoring

Production deployment monitoring

Possible problem-solving

Possible problem-solving

Provide the use case documentation

Provide the use case documentation

Prerequisites

One of the following subscriptions provisioned into your Entra ID tenant: a. Enterprise Management and Security (EM+S) (E3 or E5) -- includes Azure Active Directory Premium and Microsoft Intune or b. Microsoft 365 Enterprise (E3 or E5) -- includes Enterprise Management and Security, Azure Active Directory Premium, Microsoft Intune, and Microsoft 365 Apps for enterprise or c. Microsoft 365 Business -- excluding Office 365 Business, which can't be configured by Windows Autopilot -- Microsoft 365 Apps for enterprise is required for that, and a select set of Azure Active Directory Premium and Microsoft Intune features
Sufficient rights to the Azure portal
Intune service (or another MDM solution) to manage devices
Sufficient rights for the Windows Store for Business
The devices used for Autopilot should be supported by Microsoft for Windows Autopilot
Windows 10 version 1809 or higher is required
The following editions are supported: Windows 10 Pro; Windows 10 Pro Education; Windows 10 Pro for Workstations; Windows 10 Enterprise; Windows 10 Education; Windows 10 Enterprise 2019 LTSC
Network configuration must match the requirements listed on the Microsoft Website -- https://learn.microsoft.com/en-us/autopilot/requirements?tabs=software

Who does what

IT Partner

  • Kickoff meeting
  • Create a project plan and schedule
  • Communicate with hardware provider to obtain the necessary information
  • One-time purchase or DaaS model: https://o365hq.com/uk/license/ITPWW210MSPRC
  • Collect the hardware IDs from the existing devices
  • Configure Autopilot profiles and profile settings
  • User assignment to the specific Autopilot-enabled devices
  • Escalate issues to Microsoft support, if needed
  • Offer advice on implementation issues, if any
  • Project closure and acceptance

Your team

  • Coordinate Client resources and staff schedules
  • Provide a dedicated point of contact responsible for working with IT Partner
  • Coordinate any outside vendor resources and schedules
  • Configure all network equipment, if necessary, such as load balancers, routers, firewalls, and switches
  • Review and approve engagement deliverables in a timely manner
  • Request and approve all change management tickets (if applicable) in the client environment
  • Provide access to physical and virtual servers as needed; provide necessary remote and/or physical access to the facility and systems needed in order to complete the work
  • Unbox new devices, plug them in and turn them on, and connect them to a wireless or wired network with internet access
  • Provide information about PC setup requirements and software requirements
  • Resolution of basic tickets, which may be resolved by following end user adoption instructions provided by Microsoft
  • End user support

What's not included

Microsoft Intune implementation -- please check this service: Microsoft Intune -- Initial Setup: https://o365hq.com/au/license/ITPWW310IMPOT
Migration of local documents and data from current devices (migration to OneDrive or SharePoint may be included in addition to this project, if desired)
Windows 10 upgrade is outside of the scope and could be performed as a separate project
Support for existing Windows 7 and Windows 8 devices
Installation of firmware on desktops or network hardware devices
End user teams training
The IT Partner team will perform all the work remotely. An on-site presence may be arranged by request and will be invoiced separately at the rate of $1,900 per business day
Hardware, software, and Office 365/Azure subscription costs that may be required to complete this engagement
Any items not specifically mentioned in the scope of work
More extensive documentation can be provided for an additional fee

Limitations & technical notes

!We do not require administrative access to the customer's AAD or MDM environment to register devices.
!The plan may vary depending on your needs.
!Windows Autopilot benefits include presenting organization branding to users at the first prompt to log in via organization branding configured in AAD; automatic enrollment in Microsoft Intune or an alternate MDM solution with the configuration of automatic enrollment in AAD; and device configuration, policies, and apps defined by Intune or an alternate MDM solution begin applying to a device immediately upon the first logon, setting up the device for the user to begin working with and using the device.

Frequently asked questions

What is included in the Windows Autopilot - Initial Setup service?

Windows Autopilot - Initial Setup includes planning, design, and implementation of Windows Autopilot for supported Windows 10 devices using Entra ID/Azure Active Directory and Intune or another MDM solution. IT Partner creates the project plan, works with the hardware provider, collects hardware IDs from existing devices, configures Autopilot profiles and settings, assigns users to Autopilot-enabled devices, tests deployment and lifecycle scenarios, monitors production deployment, and provides use case documentation and project closeout.

How much does Windows Autopilot - Initial Setup cost and how long does it take?

The Windows Autopilot - Initial Setup service is priced at $1,950 and has an estimated duration of 3 weeks. The plan may vary depending on the organization’s needs, prerequisites, device readiness, vendor coordination, and any issues found during testing or deployment monitoring.

What is the goal of this Windows Autopilot implementation service?

The goal is to configure Windows Autopilot so supported devices can be deployed, repurposed, break-fixed, and retired through the Autopilot service. The intended outcome is that devices are ready for users with little or no infrastructure dependency, no need for device reconfiguration, and no requirement for IT staff to be physically present at the organization’s offices.

Which Microsoft subscriptions are required for this service?

The service requires a suitable subscription in the client’s Entra ID tenant, such as Enterprise Mobility + Security E3 or E5, Microsoft 365 Enterprise E3 or E5, or Microsoft 365 Business with the required Entra ID Premium and Intune capabilities. Office 365 Business alone cannot be configured by Windows Autopilot, because Windows Autopilot requires appropriate device management and identity capabilities.

Does this service include Microsoft Intune implementation?

No, Microsoft Intune implementation is not included in Windows Autopilot - Initial Setup. The client must already have Intune or another MDM solution available to manage devices, and a separate Microsoft Intune - Initial Setup service is available if Intune needs to be implemented first.

What Windows versions and editions are supported for this Autopilot setup?

Devices used for this service must run Windows 10 version 1809 or higher and must be supported by Microsoft for Windows Autopilot. Supported editions listed for the service are Windows 10 Pro, Windows 10 Pro Education, Windows 10 Pro for Workstations, Windows 10 Enterprise, Windows 10 Education, and Windows 10 Enterprise 2019 LTSC.

Does the service support Windows 7 or Windows 8 devices?

No, support for existing Windows 7 and Windows 8 devices is outside the scope of this service. Windows 10 version 1809 or higher is required, and Windows upgrades are also outside the scope and would need to be handled as a separate project.

What access and permissions are required from the client?

The client must provide sufficient rights to the Azure portal, sufficient rights for Windows Store for Business, and access to required systems or facilities as needed to complete the work. IT Partner does not require administrative access to the customer’s Azure AD/Entra ID or MDM environment solely to register devices, but appropriate access and coordination are still needed for the broader configuration and project activities.

What does IT Partner do during the engagement?

IT Partner leads the kickoff, creates the project plan and schedule, communicates with the hardware provider, collects existing-device hardware IDs, configures Autopilot profiles and profile settings, assigns users to specific Autopilot-enabled devices, and escalates issues to Microsoft support if needed. IT Partner also provides advice on implementation issues and supports project closure and acceptance.

What is the client responsible for during the Windows Autopilot setup?

The client coordinates internal staff and vendor schedules, provides a dedicated point of contact, approves deliverables and change tickets, and configures network equipment if required. The client is also responsible for unboxing new devices, connecting them to wired or wireless internet, providing PC and software setup requirements, handling end-user support, and resolving basic tickets using Microsoft adoption instructions where applicable.

Does this service require devices to be physically present in the office?

No, the objective of Windows Autopilot is to configure supported devices over the internet without requiring physical presence in the organization’s buildings or offices. However, the client must still unbox new devices, power them on, and connect them to a wired or wireless network with internet access.

Will IT Partner come on-site to perform the work?

By default, IT Partner performs all work remotely. On-site presence may be arranged by request, but it is outside the included scope and is invoiced separately at $1,900 per business day.

What deliverables are provided at the end of the project?

Deliverables include a project plan and schedule, communication with the hardware provider, collected hardware IDs, configured Autopilot profiles and settings, user assignment to Autopilot-enabled devices, test device deployment and lifecycle validation, production deployment monitoring, use case documentation, project closure and acceptance, and a closeout report. The closeout report documents final project status, evidence against acceptance criteria, outstanding issues if any, and the final budget.

Does the service include migration of user files and local data?

No, migration of local documents and data from current devices is not included in this service. Migration to OneDrive or SharePoint may be added separately if desired, but it is not part of the standard Windows Autopilot - Initial Setup scope.

Does the service include application deployment, policies, and device configuration through Intune?

This service configures Autopilot profiles and profile settings, while device configuration, policies, and apps are applied by Intune or another MDM solution after enrollment. If the required Intune or MDM implementation and configuration are not already in place, those activities may need to be addressed separately because Intune implementation is specifically excluded from this service.

What happens after the implementation is completed?

One success criterion is that a one-month post-implementation consulting and support period has started. The project also closes with acceptance and a project closeout report showing final status, acceptance evidence, any outstanding issues, and final budget details.

What business impact or downtime should we expect during the Autopilot setup?

The service is designed around cloud-based deployment over the internet, so it does not require traditional on-network imaging infrastructure or IT staff physically reconfiguring devices. Any practical business impact depends on device readiness, network access, MDM configuration, user assignments, and testing outcomes, so organizations should confirm scheduling and change-management details with IT Partner during planning.

Can Autopilot show company branding during the first user sign-in?

Yes, Windows Autopilot can present organization branding to users at the first prompt to log in when organization branding is configured in Azure AD/Entra ID. It can also automatically enroll devices into Microsoft Intune or an alternate MDM solution when automatic enrollment is configured.

Are hardware, software, and Microsoft subscription costs included in the service price?

No, hardware, software, and Office 365 or Azure subscription costs required to complete the engagement are not included in the $1,950 service price. The price covers the defined implementation service scope, not licensing, devices, or additional software purchases.

Who manages this Windows Autopilot - Initial Setup service?

The listed service manager for Windows Autopilot - Initial Setup is Roman Sotnik. The service SKU is ITPWW290IMPOT, and it is an implementation engagement for Microsoft 365 and Office 365 environments using Windows Autopilot with Entra ID/Azure AD and Intune or another MDM solution.

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