Develop a Rollout Communication Plan for End Users — Microsoft 365, Intune & Dynamics 365 Adoption
This 1-day service helps prepare end-user communications for a Microsoft 365, Intune, or Dynamics 365 deployment. IT Partner develops a rollout communication plan and user-facing materials so users receive clear information about the services involved, planned changes, user impact, timing, and enrollment guidance.
What this engagement is
Good change management depends on clear and helpful communication about upcoming changes. For a Microsoft 365, Intune, or Dynamics 365 rollout, the rollout communication plan should define what information will be communicated, which delivery methods will be used, who receives each communication, and the communication timeline. The plan may cover kickoff, pre-enrollment, enrollment, and post-enrollment communications, and may include email templates, internal website content, step-by-step instructions, manuals, videos, informational letters, user documentation, presentations, screenshots, and other media materials needed for the project.
Success criteria
What you receive
How the work unfolds
Confirm the rollout objective, Microsoft service or services involved, business drivers, target audience, key dates, approval process, communication owners, and expected deliverables for the 1-day engagement.
Identify affected user groups, locations, departments, rollout waves, user actions required, likely support questions, and the practical impact of the Microsoft 365, Intune, or Dynamics 365 change on end users.
Define what information should be communicated, which channels should be used, who receives each communication, and when messages should be sent across kickoff, pre-enrollment, enrollment, and post-enrollment waves.
Prepare the agreed communication assets, which may include email templates, internal website copy, user instructions, enrollment guidance, FAQs, screenshots, presentation content, or other lightweight media materials appropriate to the rollout.
Review the draft plan and materials with the client point of contact, incorporate reasonable feedback within the agreed scope, and confirm that the content is accurate, approved, and ready for use.
Walk through the final communication plan, timeline, templates, and user materials; confirm ownership for sending or publishing communications; and identify any follow-on technical implementation, adoption, training, or support activities that are outside this service.
Prerequisites
Who does what
IT Partner
- Determine deadlines, user groups, and services involved in the project
- Determine the impact of planned changes on users and services
- Provide informational letters for users
- Prepare documentation for users describing the services involved, changes, and their impact on users
- Provide presentations, screenshots, and other media materials that may be necessary for this project
Your team
- Coordinate Client resources and staff schedules
- Provide a dedicated point of contact responsible for working with IT Partner
- Coordinate any outside vendor resources and schedules
- Review and approve engagement deliverables in a timely manner
What's not included
Limitations & technical notes
Frequently asked questions
What is the “Develop a Rollout Communication Plan for End Users” service?
This is a 1-day IT Partner service that prepares end-user communications for a Microsoft 365, Intune, or Dynamics 365 deployment. IT Partner develops a rollout communication plan and user-facing materials so users understand the services involved, planned changes, user impact, timing, and enrollment guidance.
Which Microsoft deployments is this communication plan service designed for?
The service is designed for rollouts involving Microsoft 365, Intune, or Dynamics 365. The communication plan focuses on helping end users understand upcoming changes, the services involved, and any required user actions during the deployment.
What deliverables are included in this service?
Deliverables can include a project implementation plan, informational letters for users, user documentation, email templates, internal website content, step-by-step instructions, manuals, videos, presentations, screenshots, and other media materials needed for the project. The exact materials should align with the services involved, the user groups affected, and the rollout timeline.
Does this service include email templates for end-user rollout communications?
Yes. Email templates are listed as a deliverable, and they may be used for kickoff, pre-enrollment, enrollment, or post-enrollment communications depending on the rollout plan.
How long does the engagement take?
The stated duration for this service is 1 day. Because the service is focused on communication planning and preparation of rollout materials, any additional review cycles, approvals, localization, or expanded content needs should be confirmed with IT Partner before the engagement.
What is the price of this service?
The service is $500 per project, fixed. The price covers the 1-day communication planning engagement and the agreed user-facing materials; large-scale localization, video production, or extensive custom training content may require separate scope.
What prerequisites are required before starting this service?
The stated prerequisite is that you have purchased one of IT Partner’s services. You should also be ready to provide project context, affected user groups, timing, and a point of contact so IT Partner can prepare accurate communications.
Does this service include Microsoft 365, Intune, or Dynamics 365 setup and configuration?
No. Initial setup and configuration of Microsoft 365 services is explicitly out of scope. The source page does not include technical implementation as part of this communications engagement; any Intune or Dynamics 365 setup or configuration would need to be separately scoped and confirmed with IT Partner.
Will this service cause downtime or interrupt users?
The communication planning service itself should not cause technical downtime because it does not include configuration or deployment changes. Any user impact, downtime, or required user actions would depend on the underlying Microsoft 365, Intune, or Dynamics 365 rollout and should be described in the communications prepared for users.
Can the plan cover communications before, during, and after enrollment?
Yes. The rollout communication plan may cover kickoff, pre-enrollment, enrollment, and post-enrollment communications so users receive the right information at the right time.
Does IT Partner send the communications to users, or does the client send them?
IT Partner prepares the communication plan and the user-facing materials. Operational ownership for sending or publishing each communication is confirmed at kickoff and in the deliverables review, so your team knows exactly who distributes what and when.
Can this service be used if our organization already has a technical implementation plan?
Yes. This service is valuable when the technical rollout exists or is being planned but end-user communications still need to be structured. IT Partner focuses on what users need to know, when they need to know it, and which communication methods and materials should be used.