Managed Microsoft Intune Service
Managed Microsoft Intune Service is monthly endpoint operations for an Intune tenant that is already set up: IT Partner reviews policy and compliance drift against your documented baseline, keeps the agreed application catalog packaged and current, oversees Windows update rings and Windows Autopatch where licensed, delivers a monthly compliance report, and handles small moves, adds, and changes through an agreed intake. The service costs $5 per device per month with no long-term contract. Initial Intune deployment is a separate project — IT Partner's Intune setup services for Windows, Autopilot, Android, iPhone and iPad, and macOS are the front door; this service is what keeps the result healthy afterward.
What this engagement is
Every Intune deployment is clean on handoff day. Twelve months later, most look the same way: compliance policies nobody has reviewed since go-live, applications three versions behind in the company portal, update rings that were never revisited after the pilot, a slowly rising count of non-compliant devices that nobody owns, and a platform underneath it all that Microsoft changes every month with its service releases. Intune does not drift because anyone did anything wrong — it drifts because it is an operations platform that was handed to an organization without an operator. This service is the operator. Each month, IT Partner reviews your tenant's configuration and compliance posture against the baseline documented at onboarding: policy assignments that stopped making sense, conflicts introduced by ad-hoc changes, devices that fell out of compliance and why. We keep the agreed application catalog current — repackaging and updating apps so the version in the company portal is not an audit finding. We oversee update management: ring configuration, expedite decisions when a critical patch warrants one, and Windows Autopatch where your licensing includes it, with patch and compliance status reported monthly in a form you can hand to an auditor or a cyber-insurance questionnaire. Day to day, your IT contact raises small changes — a policy assignment tweak, a new group, a single application deployment — through an agreed intake, with first response inside IT Partner's published one-business-hour SLA. Access is least-privilege GDAP that you approve, never standing global admin. And the boundary is priced honestly: this fee operates the estate you have. Bringing a new platform under management, migrating from another MDM, onboarding a large wave of applications, or redesigning security and identity are projects, named as such and quoted in writing before anything starts.
Success criteria
What you receive
How the work unfolds
Access is established through GDAP roles you approve — least-privilege, time-bound, never standing global admin. We inventory and document the tenant: policies, apps, rings, enrollment, compliance state. The baseline document is the contract for everything after — drift is measured against it, and anything already broken or risky is flagged in writing, with remediation either absorbed into the first cycles or scoped as a project if it is structural.
Each month we review configuration changes, policy conflicts, and compliance posture against the baseline. Non-compliant devices are investigated — stale check-ins, failed encryption, broken enrollment — and worked to resolution with your contact. The baseline itself is updated deliberately when changes are agreed, so it stays a living document instead of a stale snapshot.
The agreed app catalog is kept current: updates packaged, piloted against a test group, then rolled out. Update rings are monitored and tuned; critical patches get expedite decisions rather than waiting for the ring schedule; and where your licensing includes Windows Autopatch, we operate it and reconcile its reporting into yours.
Your named contacts raise changes through the agreed intake. Small moves, adds, and changes are handled inside the fee; first response follows IT Partner's published SLA of 1 business hour, with monthly support statistics published openly. Anything that is actually a project — a new platform, a large app wave, an MDM migration — is identified at intake and quoted separately instead of jamming the queue.
The monthly report closes the cycle: compliance and patch posture, what changed, what was fixed, and what we recommend. Quarterly, we step back and give you a short roadmap — new Intune capabilities worth adopting, technical debt worth paying down, and honest routing to the right project services where the monthly scope ends.
Prerequisites
Who does what
IT Partner
- Document the baseline and run the monthly drift, compliance, and remediation cycle.
- Package, pilot, and roll out updates to the agreed application catalog.
- Configure and monitor update rings and operate Windows Autopatch where licensed.
- Handle small moves, adds, and changes within the published response SLA.
- Deliver monthly compliance and patch reporting and quarterly recommendations.
- Track Microsoft's Intune service releases and flag changes that affect your tenant.
- Name honestly, and quote separately, any request that exceeds the monthly scope.
Your team
- Maintain Intune and Microsoft 365 licensing for managed users and devices.
- Approve the GDAP access request and keep a named contact for the intake.
- Approve user-visible changes, pilot groups, and maintenance timing.
- Handle first-line end-user support, or subscribe to IT Partner's Remote Support Help Desk Service for it.
- Tell us about organizational changes — headcount waves, new offices, new device types — early enough to plan.
- Review monthly reports and decide on recommendations that require project work.
What's not included
Limitations & technical notes
Frequently asked questions
What is the Managed Microsoft Intune Service?
It is a recurring monthly service in which IT Partner operates your existing Intune tenant: monthly policy and compliance drift review against a documented baseline, application catalog packaging and updates, update ring and Windows Autopatch oversight, a monthly compliance report, and small moves, adds, and changes through an agreed intake. It costs $5 per device per month with no long-term commitment.
Who is this service for?
Organizations that completed an Intune rollout — with us or with anyone — and do not have a dedicated endpoint engineer to run it afterward. If your compliance dashboard has numbers nobody investigates and your company portal has apps nobody updates, this service is the missing role.
How does the per-device billing work?
The monthly bill is $5 for each device in the agreed service scope that month — the enrolled devices we actually manage. Device turnover is normal and handled through the intake; a material change in fleet size is re-baselined by agreement so the bill always tracks reality.
What counts as a small change, and what becomes a project?
Small changes are the routine operations of a healthy tenant: adjusting a policy assignment, creating or changing groups, deploying a single application, tweaking a configuration profile, supporting routine device turnover. Projects change the shape of the estate: bringing macOS or Android under management for the first time, migrating off Jamf or Workspace ONE, packaging a large wave of new applications, or redesigning Conditional Access. We name the difference at intake and quote projects in writing — the monthly fee is never silently stretched, and never silently exceeded.
What happens with application updates?
At onboarding we agree the application catalog this service keeps current. Each cycle we package updates, pilot them against a test group, and roll them out — so the version in your company portal is the version you would want an auditor to see. Adding an app to the catalog is typically a small change; onboarding dozens at once is a project, priced as one.
Do you run Windows Autopatch for us?
Yes, where your licensing includes it — Microsoft requires eligible licensing such as Windows Enterprise E3/E5 or Microsoft 365 Business Premium (eligibility was extended to Business Premium in 2025, with some feature differences by license). We confirm your entitlement at onboarding, operate Autopatch alongside the update rings, and fold its results into your monthly patch reporting. Without Autopatch eligibility, we manage updates through Intune's update rings directly.
We already have a helpdesk. Why would we need this?
Different layer. A helpdesk answers users; this service operates the platform. Most helpdesks — including IT Partner's own Remote Support Help Desk Service — resolve the ticket in front of them but do not own policy drift, app currency, patch posture, or compliance reporting. The two pair deliberately: the helpdesk escalates Intune-side causes to us, and our monthly cycle reduces the tickets the helpdesk sees.
How fast do you respond to requests?
First response within 1 business hour — IT Partner's published support SLA. We publish our monthly support statistics for every month since December 2023, including the months we missed, so you can verify the record instead of trusting the sentence.
What access do you need to our tenant?
Least-privilege GDAP that you approve — Microsoft's granular, time-bound partner access model. Our default request is Microsoft's standard starter relationship; anything more is requested per task and expires. We never ask for standing Global Administrator, and our default access policy is published for you to compare against what we actually request.
Our Intune tenant is a mess. Can you still take it on?
Usually, yes — the onboarding baseline exists exactly to find out. We document what is there, flag what is broken or risky in writing, and absorb ordinary cleanup into the first monthly cycles. If the baseline reveals structural problems — an enrollment model that fights itself, a security posture that needs redesign — we say so plainly and quote the remediation as a project, with the relevant setup or security service as the vehicle.
What is in the monthly report?
Device compliance by policy with the reasons behind failures, encryption and security baseline status, update and patch success rates including Autopatch results where operated, application catalog currency, changes made during the cycle, and exceptions with owners. It is written to be specific enough for an auditor or a cyber-insurance questionnaire without rework.
Do you cover devices co-managed with Configuration Manager?
The service is built for Intune-managed devices. Co-managed estates vary enough that we scope them at onboarding: where Intune owns the workloads we manage (compliance, apps, updates), co-managed devices can usually be included; where Configuration Manager still owns them, we will say what fits and what does not rather than promise blanket coverage.
Which platforms does the service cover?
The platforms you actually manage in Intune today — Windows, and where deployed, macOS, iOS/iPadOS, and Android — within the device scope agreed at onboarding. Bringing a new platform under management for the first time is one of our Intune setup projects; from its handoff, those devices join this service's scope.
How does billing work, and can we stop?
Monthly, at $5 per device in scope, with no long-term contract: stop any month, and all we ask is payment of previously approved invoices. No lock-in in either direction is a published IT Partner term, not a promotional line — it is also why the monthly report has to keep earning the renewal.
How quickly can the service start?
The first monthly cycle is the onboarding: GDAP access, the baseline document, catalog and scope agreement, and the first drift review. From the second cycle the service is in steady state. If we performed your Intune setup, onboarding is mostly a handover to ourselves and the baseline already exists in draft.