Post-Migration Support for Admin
Post-Migration Support for Admin provides qualified assistance to technical specialists after migration to Microsoft 365 cloud services, such as Exchange Online, SharePoint Online, Dynamics 365, and others. IT Partner provides advice on configuration, functioning, capabilities, licensing, and license purchasing, and helps address Microsoft 365-related issues. This service includes support for technical specialists only and does not include end-user support.
What this engagement is
This service provides post-migration support for technical specialists working with Microsoft 365 cloud services. IT Partner specialists provide advice and solutions for issues that may occur after migration to Microsoft 365 services, including Exchange Online, SharePoint Online, Dynamics 365, and others. They also advise on product and service configuration, functioning, capabilities, licensing, and purchasing licenses. Service SKU: ITPWW210CONOT. Price: $175 per hour. Duration: 1 week. Manager: Roman Sotnik.
Success criteria
What you receive
How the work unfolds
Kickoff and support setup — confirm the client point of contact, support channels, ticket submission process, engagement dates, scope boundaries, and approval process for tenant changes.
Environment and issue intake — collect relevant Microsoft 365 tenant context, migration background, licensing information, known issues, affected services, symptoms, timestamps, and priority items.
Triage and prioritization — review submitted administrator tickets, confirm whether each item is in scope, assign priority, request missing information, and agree on the next troubleshooting steps.
Investigation and remediation support — analyze Microsoft 365 service configuration, admin center settings, service health, logs or message traces where applicable, and provide guidance or perform approved corrective actions.
Escalation management — when appropriate, contact Microsoft Support, provide technical details, coordinate required client authorization, and track escalation progress until resolution guidance or next actions are available.
Closure and summary — review completed work with the client technical contact, document ticket outcomes and any remaining recommendations if agreed, and confirm whether additional support hours or a follow-on service are needed.
Prerequisites
Who does what
IT Partner
- Receipt and response to tickets by mail or a ticket system.
- Problem-solving.
- Consultation.
- Contacting Microsoft Support and resolving issues.
Your team
- Provide a dedicated point of contact responsible for working with IT Partner.
- Coordinate any outside vendor resources and schedules.
- Review and approve engagement deliverables in a timely manner.
What's not included
Limitations & technical notes
Frequently asked questions
What is Post-Migration Support for Admin?
Post-Migration Support for Admin is qualified assistance for technical specialists after a migration to Microsoft 365 cloud services. IT Partner helps administrators address Microsoft 365-related issues and advises on configuration, functionality, capabilities, licensing, and license purchasing.
Which Microsoft 365 services are covered by this post-migration support?
The service covers Microsoft 365 cloud services such as Exchange Online, SharePoint Online, Dynamics 365, and other Microsoft 365 services. Support is limited to issues directly related to Microsoft 365, so topics outside Microsoft 365 are not included.
Who is this service intended for?
This service is intended for technical specialists and administrators who manage Microsoft 365 after migration. It is not intended for general end users, because end-user support is explicitly outside the service scope.
Does this service include end-user support?
No, Post-Migration Support for Admin does not include end-user support. IT Partner provides support to technical specialists only, so user helpdesk requests should be handled by the client’s internal support team or another support arrangement.
What types of issues can IT Partner help solve after a Microsoft 365 migration?
IT Partner can help with issues related to Microsoft 365 services after migration, including problems with service configuration, operation, and functionality. The service also includes consultation on Microsoft 365 capabilities, licensing, and license purchasing.
What is not included in Post-Migration Support for Admin?
The service does not include customer team training, desktop software settings, end-user support, or issues not directly related to Microsoft 365. These exclusions are important because the service is scoped as administrator-level post-migration support for Microsoft 365 cloud services.
Does IT Partner provide Microsoft 365 licensing guidance under this service?
Yes, IT Partner provides advice on Microsoft 365 licensing and license purchasing as part of this service. The guidance is advisory and related to Microsoft 365 services, so specific procurement details should be confirmed with IT Partner during the engagement.
How long does the Post-Migration Support for Admin engagement last?
The stated duration for this service is 1 week. If support needs extend beyond that timeframe, the continuation or additional hours should be confirmed with IT Partner.
How is this service priced?
Post-Migration Support for Admin is priced at $175 per hour. Because it is an hourly service, the final cost depends on the amount of support time used during the engagement.
What is the SKU for this service?
The service SKU for Post-Migration Support for Admin is ITPWW210CONOT. This SKU can be used when discussing or purchasing the service with IT Partner.
How are support requests submitted during the engagement?
IT Partner receives and responds to tickets by email or through a ticket system. The exact ticketing workflow or preferred channel should be confirmed with IT Partner at the start of the engagement.
What does IT Partner do during the post-migration support engagement?
IT Partner receives and responds to support tickets, helps solve Microsoft 365-related problems, provides consultation, and may contact Microsoft Support to help resolve issues. The work is focused on administrator-level support after migration to Microsoft 365 cloud services.
Will IT Partner contact Microsoft Support on our behalf?
Yes, contacting Microsoft Support and working to resolve issues is listed as an IT Partner responsibility for this service. Any access, authorization, or tenant-specific requirements for escalating to Microsoft should be confirmed during the engagement.
What responsibilities does the client have during the engagement?
The client must provide a dedicated point of contact to work with IT Partner, coordinate outside vendor resources and schedules, and review and approve engagement deliverables in a timely manner. These responsibilities help IT Partner investigate and resolve Microsoft 365 issues efficiently.
Are there prerequisites for starting the service?
The source service description does not list formal prerequisites beyond the client responsibilities. The AI-drafted practical prerequisites include being ready to provide a dedicated point of contact, relevant Microsoft 365 context, necessary access or supervised access, vendor coordination where needed, and timely review and approvals.
Does this service include a defined implementation plan or migration plan?
The source service description does not list a formal implementation plan or migration milestones. This is a post-migration support engagement, so the AI-drafted implementation plan should be treated as a typical support workflow driven by tickets, consultation needs, and Microsoft 365 issues that arise after migration.
Will this service cause downtime or business disruption?
The service description does not state that downtime is expected or required. Because the work involves troubleshooting and configuration advice for Microsoft 365 services, any business impact depends on the specific issue being addressed and should be confirmed with IT Partner before changes are made.
What deliverables are included with the service?
The source service description does not list formal deliverables separate from IT Partner’s responsibilities and the success criterion of professional support for Microsoft 365 service issues. The AI-drafted deliverables describe typical support outputs such as ticket response, troubleshooting guidance, consultation, escalation coordination, and a possible support summary, but any required written reports or documentation should be confirmed with IT Partner before purchase.
What is the success criterion for this service?
The stated success criterion is professional support in solving any issues the client may have with Microsoft 365 services. This should be understood within the service scope: administrator-level support for Microsoft 365-related issues only.
What happens after the 1-week support period ends?
The listed service duration is 1 week, and the source content does not specify an automatic follow-up process after completion. If the client needs additional support after the engagement ends, they should confirm extension options, additional hours, or a new support arrangement with IT Partner.