Exchange Online PST File Migration — Microsoft 365 Mailbox Import

IT Partner’s Exchange Online PST file migration service imports Outlook .pst file content into Microsoft 365 Exchange Online mailboxes. The service includes a kickoff meeting, Microsoft 365 user and Exchange Online mailbox setup, license assignment, domain validation, PST preparation for the selected import method, migration batch start, issue resolution, DNS change control, Exchange Online environment monitoring, migration reporting, and a closeout report.

This service migrates Outlook .pst file content such as email, tasks, calendars, and contacts into Microsoft 365 Exchange Online mailboxes. Contacts and calendars must be included in the exported .pst files if the Client performs the export, because IT Partner can only import content that is present in the provided PST files.

IT Partner can import PST files into Microsoft 365 in one of two ways: uploading the data files over the network to temporary storage in the Microsoft cloud, or copying the PST files to a BitLocker-encrypted hard drive and physically shipping the drive to Microsoft. The selected method is agreed during the engagement based on the project needs.

The stated duration for IT Partner’s Exchange Online PST file migration service is 1 week. The actual project plan may vary depending on the organization’s needs, PST file readiness, DNS timing, authorization availability, and any migration issues that need resolution.

The listed price for IT Partner’s Exchange Online PST file migration service is $300 plus $20 per PST file. The service SKU is ITPWW160MIGOT, and any additions outside the listed scope should be confirmed with IT Partner before the engagement starts.

The listed service manager for IT Partner’s Exchange Online PST file migration service is Mike Mackey. Prospective buyers should confirm project contacts, escalation paths, and scheduling details during the kickoff meeting.

The Client must provide a dedicated point of contact, required authorization data, timely review and approval of deliverables, and coordination with any outside vendors. The Client is also responsible for configuring network equipment, assisting with high-risk user identification, and performing internal and external DNS changes as required.

Export and collection of PST files can be performed either by IT Partner or by the Client, upon agreement. If the Client performs the export, the Client must ensure that contacts and calendars are exported to PST files when those items are expected to be migrated.

Yes, IT Partner provides new Exchange Online mailboxes by creating Microsoft 365 user accounts and assigning Exchange Online user licenses. IT Partner also adds and validates email domains in Microsoft 365 as part of the migration engagement.

The engagement typically starts with a kickoff meeting, followed by account and mailbox setup, PST file preparation, data import from PST files, MX record changes to Exchange Online, and post-migration tasks. Post-migration work includes monitoring the destination Exchange Online environment, resolving migration issues and errors, providing migration reporting, and delivering a project closeout report.

Yes, the implementation plan includes changing the MX record to Exchange Online and controlling the application of DNS settings. Emails can be sent and received using Exchange Online when the migration and required mail flow configuration are complete.

IT Partner sets up incremental mailbox synchronization to receive emails sent after the start of the main synchronization. This is included to help keep the migration aligned with mail flow changes during the transition to Exchange Online.

The service content does not specify a fixed downtime window, so downtime or user impact should be confirmed with IT Partner during planning. The engagement includes DNS change control, Exchange Online health monitoring, and migration issue resolution to help ensure the migration process is correct.

IT Partner provides a report showing the number of mailboxes that were successfully migrated and any mailboxes that cannot be migrated, if applicable. IT Partner also provides a project closeout report with final project status, evidence of matching acceptance criteria, outstanding issues if any, and the final budget.

The service success criteria include users being able to access Exchange Online from desktop PCs, mobile phones, and tablets; PST content being uploaded to the appropriate Exchange Online mailboxes; necessary Transport rules being created and working; email send and receive functioning in Exchange Online; and Exchange Online Protection being configured and working.

Yes, Exchange Online Protection configuration is included in the stated success criteria for the service. The engagement is considered successful when Exchange Online Protection is configured and working, along with the other migration acceptance criteria.

Customer team training, desktop software settings, end user support, and more extensive documentation are not included in the standard service scope. These items may be available as additional services or for an additional fee, but they should be confirmed with IT Partner.

No, desktop software settings are explicitly not included in the standard Exchange Online PST file migration service. If users need desktop configuration assistance, that should be discussed with IT Partner as a separate or additional service.

The Client assists with identifying high-risk users, including top executives, VIP users, users with 50 GB mailboxes or larger, and users with deleted folders of 30 GB or larger. This matters because these users may require closer planning or monitoring during the Exchange Online migration.

IT Partner resolves migration issues and errors as part of the service to help ensure all mailboxes are successfully migrated. If any mailboxes cannot be migrated, the reporting deliverable identifies the number of successfully migrated mailboxes and those that cannot be migrated, if any.