/cdx → Copilot Studio → customer-service-persona-outlook
Customer Service Persona – Outlook
Part of the scenario: CSP Workshop Demos 24
This 5-minute demo shows how Copilot in Outlook can help someone in the Customer Service persona with everyday situations, like summarizing a complicated ask and getting coaching to send better emails. Runs in a live demo tenant with realistic data — you try the real thing, not a slide deck.
More demos in this story
6 relatedCustomer Service Persona – Copilot Studio
A 5-minute SimDemo shows how Copilot Studio can be used by someone in the Customer Service Persona by using a Customer Support Guide copilot to troubleshoot product issues.
Customer Service Persona – Excel
A 5 minute demo showing how a Customer Service Manager (CSM) uses Copilot in Excel to analyze call center metrics.
Exec Persona - Teams Chat
This 5-minute demo shows how Copilot in Teams can help someone in the exec persona (and any persona) ask questions about what was said, what the action items are, what the quick summary of key points is.
Exec Persona - Teams Meeting
This 5-minute demo shows how Copilot in Teams can help someone in the sales persona (and any persona) ask questions about what was said, what the action items are, what the quick summary of key points is.
Exec Persona - Whiteboard and Loop
This 5-minute demo shows how Copilot in Whiteboard and Loop can help the team work together faster to brainstorm on a complex set of tasks to bring a new product to market.
Finance Persona - Excel
This 5-minute demo shows how to use Microsoft Copilot in Excel to streamline finance related tasks.