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/cdxM365 Copilotcustomer-service-boost-field-efficiency

Simulated ExperienceMicrosoft 365 CopilotLevel 100

Customer Service - Boost Field Efficiency

Part of the scenario: Copilot Scenario Demos

See how Adventure Works customer service team uses Copilot for Service, connected to Salesforce, in Outlook to resolve issues fast. See also how managers track analyze support trends with Copilot in Excel using deep analysis capabilities. Runs in a live demo tenant with realistic data — you try the real thing, not a slide deck.

More from M365 Copilot

3 related
Experience record
Product
Microsoft 365 Copilot
Runs on
Microsoft 365 Apps → see the planThe license this demo showcases — priced in our CSP catalog.
Type
Simulated Experience
Audience
Business Decision Maker, CIO, CTO
Level
Level 100
Duration
10 min
Published
2025-04-17
Updated
2026-07-20