Skype for Business to Teams migration from the admin’s perspective
Move from Skype for Business (SfB) to Tеams is a challenge for users, as they are expected to master a totally new collaboration tool, but what about admins and their experience? Let’s find out.
How to upgrade from SfB Online and what is migrated?
For admin the upgrade means just turning the switch on the backend by assigning TeamsUpgradePolicy with a “TeamsOnly” mode in PowerShell. Another way is to visit modern Tеams admin center, where a nice little “Tеams upgrade” button helps to control co-existence and complete the migration. Just keep in mind, that it may take up to four hours to apply the policy changes, so be patient and plan it beforehand.
One little notice, for flawless experience users, should already have an account in SfB Online.
When this policy is in place, the auto-start of SfB while logging into Windows will be disabled. If people are stubborn and still go to SfB, they’ll be notified, that their organization is now using Teams, and nicely asked to log in into their new account.
All the existing SfB meetings will be shown in the app, and in the Calendar as Tеams meetings, and all the participants will get a notification via email with the new link. SfB client will still be installed in case people need to join SfB meetings (or they can use Skype Meetings App), but Tеams will be their primary client. All calls and chats will be routed to Teams no matter where they came from. Meetings scheduling in Outlook will be available only in Tеams.
Improved performance is reached thanks to the advantages of a cloud-managed service: every time you complain about Teams and file a bug report or a report saying that something is slow, broken or not user-friendly, it is fixed. All the users can benefit from it, as each month Microsoft pushes out about two new releases with these updates. As an example, the quality of the Teams meetings is higher than the SfB ones, because clients are running the latest media stack in the background.
Any existing contact list will be transferred to Teams from SfB Online in two phases. Even if you’re not Tеams only, the very first time somebody logs in to Tеams, all the contacts will be migrated. New contacts made in Skype afterward won’t be in Tеams, as well as vice versa. That’s why there’s a second and final contact migration, before moving to full Tеams mode. New contacts will be pulled from SfB and merged into Teams.
How to upgrade from on-prem SfB and what is migrated?
The first and foremost prerequisite for the transition from on-premises is enabling SfB Hybrid. It will ensure that all msRTCSIP attributes from on-prem are synced to Azure Active Directory. Surely, you can do without it, but in this case, on-prem users won’t have interop or federation with their Tеams client.
For the versions earlier than SfB Server 2015 CU8, the upgrade will require two steps: first moving SfB users online with Move-CsUser, and then executing grant-csTeamsUpgradePolicy. These are two little PowerShell steps, but it’s a single migration, not two migrations, and it should be planned and tested accordingly.
In the latest CU for Server 2015 and in Server 2019, the code is updated, and Move-CsUser contains a new switch called MoveToTeams, so it’s a one-step migration.
There might be a problem, looking like this:
Don’t panic, everything is fine. What happened is that the settings for the SfB on-prem users provide them with audio conferencing and Enterprise Voice (EV). During migration, the system assumes that you want them to have that same capability. Without a license for the above-mentioned features, the user is blocked by default not to end up in a misconfigured state. This misunderstanding is worked around in PowerShell with BypassAudioConferencingCheck and BypassEnterpriseVoiceCheck.
On-prem users are not going to have their contacts list, when they first log on to Tеams (because migration is conducted from SfB Online). But when they are finally migrated over in the full version of Teams, they will have them, as starting from Lync 2013 the contacts can be moved to SfB Online, and pulled over to Tеams afterwards, as it was described before.
When upgrading from the latest version of SfB Server the meetings will go to Tеams directly, for versions earlier than Server 2015 CU8 to SfB Online.
When planning migration, you can choose between two different tracks:
- IT admin-driven, where you’ll be in charge
- Microsoft-driven automated upgrade, where Microsoft (MS) will control it
The difference between these options is who initiates the migration. Underneath everything from user experience to core mechanics is the same.
The first track is applicable to any organization but suits more to larger online companies (with an SfB admin) or organizations with on-prem or hybrid users. The admin initiates the migration through various toolsets (in Teams Admin Center or PowerShell). Depending on your situation the users may be upgraded selectively or downgraded for whatever reason.
The second track presumes Microsoft automatically migrating the whole Office 365 tenant at once. This track is intended for pure online small organizations with limited IT resources. As a first step Microsoft provides advance notice (typically 30-60 days) sent through the Message Center, email and Admin UI, and followed by multiple reminders. Before the upgrade admin has an option to postpone it once. Being a subject to automatic upgrade, you can still start it yourself using features of the first track to self-migrate. Analyzing SfB feature usage Microsoft can estimate organization’s eligibility for this track.
Here’s a quick table summarizing the above-mentioned tracks:
So, technically, moving to Tеams won’t require much attention from admin but you need to prepare your users for it to make it go smoothly. In the previous post we already discussed this topic, so for more detail, see here . If you’ve made the move but your users turned out not to be perfectly ready, you can roll them back to SfB in about five minutes changing the org-wide settings.
If you’re interested how your users are doing after the upgrade, you can track operational excellence with tools like advanced call analytics, call quality dashboard, and usage reports. These will help you see how much is being used, and what are the common problems people are walking into.
Bon chance in your journey to the modern digital workplace!