Please explain pros and cons of both Microsoft Intune Remote Help addon vs N-Able Remote Device Monitoring and Remote Access

17 Mar, 2025 by David Clark 0 answers
  1. N-Able Monitoring and Remote Help:
    1. Pros
      1. Easy to connect
      2. Ability to connect before user sign in (lock screen)
      3. You can set up unattended access or access with user approval
      4. Remote shell and file manager (PowerShell)
      5. Good detailed reports about all connections and other activities
      6. Highly customizable monitoring system, there are many ready-made settings as well as the ability to use any of your own checks
      7. Can send notifications when check failed within 15 minutes
      8. Works on Linux, MacOs and Windows Server OS.
      9. Can bypass UAC entering right username and passowrd
    2. Cons
      1. External third-party vendor
      2. Requires additional installation, but it’s easy
      3. Requires additional accounts in this system
      4. Has very wide access to the system
  2. Microsoft Intune Remote Help
    1. Pros
      1. Integrated with Microsoft
      2. Unified portal under one Microsoft umbrella
      3. Easy to use and configure
      4. All data is secured within Microsoft environment
    2. Cons
      1. Connection works only with user approval
      2. No ability to connect to lock screen
      3. No remote shell
      4. No monitoring or notification features
      5. Only Windows 10/11 OS
      6. Can not bypass UAC, if your account don’t have enough access

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