ITP Assistant

Beneficiary

 Any tenant user (provided that Global Admins have granted the necessary permissions for the service usage)

Description

The ITP Assistant is a centralized platform designed to facilitate seamless interaction between customer users and IT Partner. It serves as a hub for accessing communication channels and essential apps/ services developed by ITP Assistant. Here’s an overview of its key components:

Communication Channels block:

  • IT Helpdesk Portal: Access resources, FAQs, and submit IT-related requests or issues. Whether you need assistance with software, hardware, or account-related matters, the helpdesk portal is your go-to resource,
  • Email Us: Quickly send an email to IT Partner. Use this channel for non-urgent inquiries or to report issues,
  • Call Us: Obtain contact details for phone support. When urgent assistance is required, dial the provided number to connect with IT Partner experts,
  • Request a Call Back: If you prefer a callback, submit your request here. Specify the issue, and an IT Partner representative will reach out to you promptly,
  • Schedule a Meeting: Arrange virtual meetings with IT Partner specialists. Discuss complex issues, project requirements, or strategic planning,
  • Chat in Teams: Engage in real-time conversations with IT Partner professionals using Microsoft Teams. Get immediate answers, share screenshots, or troubleshoot problems efficiently,

Apps:

  • Tenant Optimizer is designed for users who seek detailed analytics about their tenant’s state. Whether you’re aiming to enhance tenant management efficiency, reduce licensing costs, or boost your company’s effectiveness in digital transformation, this tool provides valuable insights. Leveraging best practices, Microsoft policies, and IT Partner’s extensive market experience, it offers recommendations tailored to your organization. From license optimization to strategic decision-making, the Tenant Optimizer empowers you to navigate the complexities of tenant management with confidence.
  • Tenant Pre-Migration Assistant is designed for users who are planning to migrate their tenant. Whether you’re moving to a new cloud environment or transitioning between platforms, our service provides valuable insights into the approximate cost of your migration project. By analyzing factors such as data volume, application complexity, and infrastructure requirements, we offer an estimate that helps you make informed decisions and budget effectively for a successful migration. 
  • License Assistant is designed for users who want to efficiently select the most suitable product based on their needs without spending time on internal approvals within the company. Whether you’re exploring Microsoft licenses, cloud subscriptions, or software bundles, our tool streamlines the decision-making process. By answering a few key questions, you’ll receive tailored recommendations, ensuring that your licensing choices align with your organization’s requirements. Say goodbye to lengthy deliberations and hello to informed decisions with the License Assistant!
  • License Comparison tool caters to users who are keen on understanding the intricacies of Microsoft products. Whether you’re curious about service offerings, feature sets, or licensing details, this tool provides comprehensive insights. Additionally, it serves as a valuable resource for those who wish to compare different Microsoft products side by side. From Office 365 to Azure, explore the nuances and make informed decisions based on your organization’s needs. 

With easy navigation and all-in-one convenience, ITP Assistant simplifies communication channels with IT Partner specialists, license tracking and tenant management tasks. Stay organized, compliant, and focused on your business goals effortlessly.

Benefits

  • Unified Access: Access all IT Partner services from a single endpoint. Whether you need technical support, consulting, or project management, the ITP Assistant provides a centralized platform for seamless collaboration.
  • Efficient Troubleshooting: From software glitches to migration strategies, connect with IT Partner experts within the familiar Microsoft Teams environment. Troubleshoot issues, share documents, and streamline communication effortlessly.
  • Stay in touch: Available IT Partner communication channels and applications.
  • Organized Management: Satisfy your various requests: from calling the IT Partner’s engineers to receiving recommendations on managing a tenant.

With easy navigation and all-in-one convenience, the ITP Assistant empowers you to focus on your business goals seamlessly.

To get started

Get started with just these steps:

  • Find ‘ITP Assistant’ app in the Teams Apps store,
  • Add the app to your Teams application,
  • Grant required permissions* (if you don’t have Global Admin role assigned, please contact your IT dept. specialists).

*The list of required permissions:

  • Read directory data,
  • Send a teamwork activity to any user,
  • Sign in and read user profile,
  • Read all users' full profiles.

Please contact our support team for assistance.

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