Skype for Business to Teams Staged Transition — Coexistence Migration

IT Partner’s Skype for Business to Teams Staged Transition is a migration service that moves an organization from Skype for Business to Microsoft Teams in phases. It is designed for organizations that need Skype for Business and Teams clients to work at the same time while users are updated in staged groups.

This service is suitable for organizations currently using Skype for Business that want to transition to Microsoft Teams without moving every user at once. It is especially relevant for large companies and organizations with hybrid or cloud voice solutions, because the staged approach supports coexistence during the transition.

The service includes analysis of the current Skype for Business solution, a migration plan, an information email for users, a staged client update process, break-fix support for the administrator, and a project closeout report. The closeout report includes final project status, evidence of acceptance criteria, outstanding issues if any, and the final budget.

This service does not include removing Skype for Business from mobile devices, user training for Teams, operating system updates, PSTN integration and configuration, or development of a rollout communication plan. More extensive documentation than the project closeout report can be provided for an additional fee.

The stated duration for this service is 3 weeks. The exact plan may vary depending on organizational needs, because the engagement includes discovery, planning, test user updates, user notification, staged updates, and issue verification.

The listed price for the Skype for Business to Teams Staged Transition is $900 plus $3 per user. The service SKU is ITPWW410MIGOT, and any scope beyond the stated service—such as more extensive documentation—should be confirmed with IT Partner.

Yes, the service is specifically intended for organizations that need Skype for Business and Microsoft Teams clients to work at the same time during the transition. IT Partner plans and sets up a collaborative work mode for Skype for Business and Teams before updating users in stages.

The engagement starts with a kickoff meeting, identification of active Skype for Business users and key individuals, and preparation of an update plan. IT Partner then plans coexistence between Skype for Business and Teams, updates a test user group, sends user notification, updates staff in small groups, and verifies and fixes issues if any occur.

No, this service uses a staged update process rather than a single cutover for all users. Users are updated in small groups after a test user group, which helps reduce disruption and allows issues to be identified before broader rollout.

The migration is considered successful when employees have switched to Microsoft Teams, can log in on their devices, and can use Teams features such as instant messaging, file transfer, and other available functionality. Existing scheduled meetings and existing Cloud Phone System integration are also expected to be preserved, while audio and video calling depend on device capabilities.

Yes, preserving existing scheduled meetings is one of the stated success criteria for this service. IT Partner includes this as part of the staged transition acceptance criteria rather than treating it as an optional add-on.

Yes, preserving existing integration with Cloud Phone System is one of the stated success criteria for this migration. However, PSTN integration and configuration are not included in the service scope, so any new or changed PSTN work should be confirmed separately with IT Partner.

No, PSTN integration and configuration are explicitly not included in this service. If phone number porting, PSTN calling changes, or additional voice configuration are required, those items should be discussed with IT Partner as a separate scope.

Your organization must already be using Skype for Business. Supported client operating systems include Windows 7 SP1 or newer, Mac OS X 10 or newer, Android 4.4 or newer, and iOS 10.0 or newer.

IT Partner handles analysis of the current Skype for Business solution, preparation of the migration plan, user information email, staged client update process, and break-fix support for the administrator. IT Partner also provides a project closeout report after the engagement.

The client is responsible for coordinating internal resources and staff schedules, providing a dedicated point of contact, coordinating outside vendors, and providing administrative access to Microsoft 365. The client also configures network equipment such as load balancers, routers, firewalls, and switches, reviews deliverables promptly, and provides end-user support.

No, user training for Microsoft Teams is not included in this service. The engagement includes an information email for users, but formal training should be arranged separately if your organization needs it.

No, removing Skype for Business from mobile devices is not included and will not happen automatically. Users should remove the mobile app themselves if your organization decides it is no longer needed.

After completion, IT Partner provides a project closeout report showing final project status, evidence that acceptance criteria were matched, outstanding issues if any, and the final budget. Ongoing end-user support is the client’s responsibility unless a separate support arrangement is made.

The service is structured to reduce business disruption by allowing Skype for Business and Teams to coexist and by updating users in small groups. Specific downtime or impact is not defined in the service scope, so organizations with strict availability requirements should confirm expected impact with IT Partner during planning.