Devices Monitoring — Endpoint & Network Device Alerts

IT Partner's Devices monitoring service is a 1 month engagement to set up monitoring for end devices and active network devices. It covers devices such as Windows and Mac computers, servers, printers, network switches, firewalls, and other equipment, with checks configured according to client requirements.

The Devices monitoring service can cover endpoint devices, servers, and active network devices, including Windows computers, Mac computers, printers, network switches, firewalls, and similar equipment. Coverage is based on the monitoring agent and configured checks, so the exact device list and monitoring approach should be agreed with IT Partner during planning.

IT Partner can configure required or best-practice checks for endpoint devices based on client requirements. Examples include CPU usage, disk throughput, available RAM, network interface utilization, Windows service status, HDD health, and checks based on custom script execution results. The service uses a predefined monitoring framework, such as checking that CPU is not higher than a defined threshold or that printer status is "ok".

The service includes preparing a site deployment package for the monitoring agent, assisting with distribution of the installation package, configuring required or best-practice checks, and providing regular reporting. IT Partner also conducts planning activities such as a kickoff meeting and determining deployment goals, objectives, and challenges. 24/7 support, continuous monitoring, and ongoing maintenance are available only as optional extra-cost add-ons.

The Devices monitoring service does not include application deployment through Microsoft Intune, user training, device data protection configuration, threat protection configuration, or device management after the service implementation. 24/7 support, continuous monitoring, and ongoing maintenance are not included by default, but are available as optional extra-cost add-ons delivered through IT Partner's NOC, third-party support partnerships, and Microsoft support escalation channels. If those items are required, they should be scoped separately with IT Partner.

The Devices monitoring service is a 1 month service. During that month, IT Partner prepares and helps deploy the monitoring agent, configures checks, and provides regular reporting. 24/7 support, continuous monitoring, and ongoing maintenance are available only as optional extra-cost add-ons.

Devices monitoring is $7 per seat per 30-day service period. In addition, at least five hours of on-demand engineer time are required each month to respond to emerging issues; those hours and any optional add-ons are quoted separately.

Monitoring surfaces events that need investigation and response, and that response work sits outside the per-seat monitoring fee. The required minimum of five on-demand engineer hours per month covers it; 24/7 support, continuous monitoring, and ongoing maintenance remain optional extra-cost add-ons.

When a configured monitoring check fails, response activities — generating a support request for the event, investigating the situation, and contacting the client when needed — are delivered through the required monthly on-demand engineer hours or optional extra-cost add-ons. 24/7 coverage is available as an add-on.

The implementation plan includes a kickoff meeting, determining deployment goals and challenges, preparing and deploying the monitoring agent, configuring required checks and monitoring, and then reviewing the configured monitoring and optional add-on needs. The plan may vary depending on the client's needs.

There are no formal prerequisites beyond client cooperation: an approved target device list, administrative access or an approved deployment method for the monitoring agent, required network connectivity, and confirmation that monitoring is permitted under internal security and privacy policies.

Application deployment through Microsoft Intune is explicitly not included in this Devices monitoring service. IT Partner prepares the site deployment package and assists with distribution, but Intune-based deployment would need to be handled separately or scoped as an additional service.