EXPLORE DYNAMICS 365 COMMERCE CAPABILITIES

ENGAGE CUSTOMERS ACROSS CHANNELS

Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations on an omnichannel commerce platform.
Offer consistent, frictionless engagement across online and offline channels. Let customers decide when, how, and where they want to purchase—on any device.
Provide choice and convenience with connected ordering and fulfillment tools. 
Create and manage sales promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.

BUILD LOYALTY AND EXCEED EXPECTATIONS

Personalize customer experiences across retail channels, helping exceed customer expectations through tailored product selection.
Expand customer choice through endless aisles, offering access to your full product catalog whether in store or online, regardless of stock levels or location.
Get a 360-degree view of your customer by adding Dynamics 365 Customer Insights.
Empower your employees to foster lasting relationships through AI-driven recommendations, insights, and loyalty programs.

GET EVERYTHING TO BUILD AND RUN DIGITAL COMMERCE

Create engaging, intelligent digital storefronts with built-in web authoring and easy-to-use development tools.
Better engage shoppers by delivering personalized, appealing web experiences.
Streamline management across channels via a connected marketing and commerce platform.
Help customers find products easily—both online and in-store—with intelligent, context-aware product search.
Increase customer conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

STREAMLINE AND OPTIMIZE YOUR RETAIL OPERATIONS

Maximize profitability with AI-driven recommendations of the right products at the right time and price.
Get an accurate view of inventory, centrally tracking product information, categories, assortment, and pricing.
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Accurately forecast customer demand with actionable insights provided by historical sales and purchase data.
Streamline sourcing and replenishment, helping acquire the best prices from vendors and knowing the right moment to replenish inventory.

GET THE FLEXIBILITY AND SECURITY YOU NEED

Meet your business needs across the globe with flexible deployment options whether on-premises, in the cloud, or at the edge.
Customize your solution with a configurable and extensible platform that expands and grows to fit your business.
Offer a unified experience across channels with an API-driven commerce engine that supports traditional, new, and emerging channels.
Proactively safeguard your data with cohesive security management and comprehensive compliance coverage.