Customer service scenario (e.g., cable company call center): An agent needs to quickly review the relevant cable promos to share with customers based on several customer factors (e.g., where customer lives, what products they need), get approval to extend additional promos to these customers, and then track the call outcomes for finding the best promos and employees with high customer satisfactory ratings.
Last updated 2022-11-14
Duration
10 minutes
Recommended Role
Industry
Professional Services
Licensing
Microsoft 365 E5
Audience
Products
Solution Area
Modern Work
Solution Play