The Call Center Insights solution provides a wide range of insights to the performance of a typical call center operation. The solution tracks dates, times, and durations of each step of the call journey so the user can better understand resource requirements and be able to mitigate the risk of high volumes of dropped calls. This report is highly customizable, if any changes need to be made contact the team, Microsoft members only.
Last updated 2022-07-01
Duration
30 minutes
Recommended Role
Industry
Commercial
Licensing
Microsoft 365 A5, Microsoft 365 E5, Office 365 E5, Power BI Pro
Audience
Products
Solution Area
Business Applications
Solution Play
Demo type
Assets Only