Customers expect fast automated responses to their problems instead of dealing with call wait times. In this demo scenario, we will see how Claudia, a customer, uses the online portal to reach out about an issue with her smart connect car. Claudia engages with a virtual agent and receives a quick and effective resolution. This not only meets her expectations, but also showcases the efficiency and reliability of the self service experience.
Last updated 2024-04-15
Duration
10 minutes
Recommended Role
Industry
Manufacturing & Resources
Licensing
Dynamics 365 Customer Insights
Audience
Products
Solution Area
Business Applications
Solution Play
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