Customer service agents are critical for maintaining customer loyalty, but they often face pressure to resolve multiple customer cases quickly, leading to burnout and decreased customer satisfaction. The new Copilot in Microsoft Dynamics 365 Customer Service is a range of next-generation AI capabilities that can expedite resolving customer issues and increase satisfaction scores.
Last updated 2024-03-14
Duration
15 minutes
Recommended Role
Industry
Banking & Financial Services, Commercial, Communications & Media, Education, Government, Healthcare, Hospitality, Manufacturing & Resources, Nonprofit, Oil & Gas, Professional Services, Retail
Licensing
Office 365 E3, Office 365 E5
Audience
Products
Solution Area
Business Applications
Solution Play
No available notes
No available assets
No applicable resources