Simulated Demo

Customer Service - Boost Field Efficiency

See how Adventure Works customer service team uses Copilot for Service, connected to Salesforce, in Outlook to resolve issues fast. See also how managers track analyze support trends with Copilot in Excel using deep analysis capabilities.

Last updated 2025-09-30

Duration

10 minutes

Recommended Role

Account Technology Specialist, Global Black Belt - Technical Specialist, Specialist Manager - Biz Ap...

Industry

Banking & Financial Services, Commercial, Communications & Media, Professional Services, Retail

Licensing

Microsoft 365 Apps, Microsoft 365 Business, Microsoft 365 Business Premium, Microsoft 365 E5, Windows E5

Audience

Business Decision Maker, CIO, CTO, Customer Service, Field Service, Operations, Service leader, VP C...

Products

Microsoft 365 Copilot

Solution Area

AI Business Solutions

Solution Play

Copilot and Agents at Work FY26, Sales Transformation with AI FY26, Secure AI Productivity FY26

Notes

No available notes

Assets

Resources

    No applicable resources

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