In this demo scenario, we will see how Enrico, a customer service representative, helps Claudia with an issue regarding the breaks in her Smart Connect car. By leveraging case management and the customer service workspace, he finds a potential solution to the issue faster, making him more efficient. Although Enrico was not able to fully fix the issue, he quickly creates a work order to get a technician out to assist her further.
Last updated 2024-04-15
Duration
15 minutes
Recommended Role
Industry
Manufacturing & Resources
Licensing
Dynamics 365 Customer Service Enterprise, Power Virtual Agent
Audience
Products
Solution Area
Business Applications
Solution Play
No available notes
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